Caci Reviews 

318
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

I highly recommend Caci, at first I was sceptical to do anything about my skin, and worse as an African girl with a black skin I feared they won’t understand my skin type, but soon as Hayley said she... See more

Company replied

Rated 5 out of 5 stars

I highly recommend Kapiti Casey Clinic. The team are really friendly. On my first visit to Casey Clinic, I had a complimentary consultation followed by a beautiful skin treatment. I explained to J... See more

Company replied

Rated 1 out of 5 stars

I had a course of 10 caci facials over a course of 4-5 weeks. I took several before photos hoping for a positive outcome. Sadly there was no discernible difference in my face after. My eyelids and je... See more

Company replied

Rated 1 out of 5 stars

They burned my skin, it's scarred, and I have to humiliate myself to get help. It's completely negligent and absurd. Even with my face scarred, they said I don't need treatment anymore. I've been a c... See more

Company details

  1. Skin Care Clinic
  2. Beauty Salon
  3. Laser Hair Removal Service

Written by the company

Feel confident in your skin with Caci - voted NZ's Best Beauty Destination! Caci are your trusted skincare and appearance professionals. Caci has over 25 years for experience at the forefront of the New Zealand skincare industry and with over 80 locations throughout New Zealand, you're in caring hands.


Contact info

3.6

Average

TrustScore 3.5 out of 5

318 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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3.6

All reviews

(318)

11 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ripped off!

They quoted me for hair removal, I paid in full and then they charged me, saying it wasn't quoted? But that's not the worst - I had three or four treatments out of 7 or 8, they never called me back after the original technician left. The service does not appear to take care of customers.

Don't use them!

19 May 2023
Unprompted review
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Reply from Caci

Thank you for taking the time to leave your review Jules. At Caci, we value every one of our customers and we are saddened to hear you feel you have not had a positive experience in this case. We’re always looking for ways to improve our procedures and your feedback can help us review our services and make improvements accordingly. We would appreciate the opportunity to look further into this for you, if you could please contact us at feedback@caci.co.nz

Rated 5 out of 5 stars

Caci Newtown - Awesome

Caci Newtown -
My experience with this place has been great. The owner Vandana and her team are so attentive to every detail of my needs. I have been going there regularly for my skin care and recently hooked on to brow/lash tint and I must say it my therapist Sheilja is one of a kind. Feel pampered and glowing. Have been seeing incredible results over short period. Needless to say love this place and recommend it to anyone looking for high quality care and absolutely worth the price.

23 November 2023
Unprompted review
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Reply from Caci

Thank you for your glowing 5-star review Deepa! We're so happy to hear how much you have enjoyed your experience with us here at Caci.

Rated 2 out of 5 stars

All wonderful until I became too hard basket

All was wonderful until a procedure went wrong to be fair no fault of anyone's,but as it went wrong the communication became less and I felt fobbed off-I had to go to head office where a wonderful lady Brandy assisted me-still waiting for a result from Ashburton Caci.

29 September 2023
Unprompted review
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Reply from Caci

Thank you for taking the time to leave your feedback Nicky. At Caci, we value every one of our customers and we’re sorry to hear of your experience. We’re always looking for ways to improve our procedures and your feedback will help us review our services and make improvements accordingly. We are happy to hear of the support you have found with us, and are happy to continue supporting you as a valued customer.

Rated 5 out of 5 stars

Walking out happy with how I felt , and the feel of my skin."!

Rotorua Caci Clinic
They are very polite, happy and bubbly staff at the clinic that are very welcoming as you walk through the door. You feel very pampered and relaxed during your appointments, everything is explained during your appointment and the staff are very professional and helpful about your skin care needs and after care if needed.
"You Walk out of Caci Clinic happy with how you feel , and the feel of your skin."!

21 October 2023
Unprompted review
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Reply from Caci

Thank you for your glowing 5-star review Shannon!

Rated 5 out of 5 stars

60+ and Loving Life!

As a 60+ passionate wahine, wife, Mama Bear, Nana Bear, fulltime worker, proactive iwi representative and community volunteer, it is now time to add another ( but most important) responsibility to the list, it is time for me! I don't want to be 25 again, heaven forbid I am embracing me and all that I am! To front up to Caci Clinic, Palmerston North flaws, pores and all and ask them to advise me on the best care and wellbeing program they could to meet my needs, was initially daunting. But ohhhh my goodness after almost a year of treatments and pampering, insightful conversation and ongoing encouragement and advice, I need this in my life. Now, was my time, now was the right time. I have complete confidence in knowing I am in competent, efficient, professional and understanding hands. I trust my technicians! Thanks team this includes our wonderful customer service team. Thank you all!

9 October 2023
Unprompted review
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Reply from Caci

Thank you for your very lovely 5-star review Jen. We're so happy to hear how much you have enjoyed your experience with the team at Caci Palmerston North.

Rated 5 out of 5 stars

Honest Review!

The manager Courtney and the staff, Chelsea & Brierlee are so lovely. I got a well overdue Hydra Facial and I purchased a Murad skin care pack which I absolutely love. They genuinely cared about my needs and assisted me as best as possible. Courtney went above and beyond!

5 October 2023
Unprompted review
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Reply from Caci

Thank you for your wonderful 5-star review Tanya!

Rated 5 out of 5 stars

Amazing Staff

Love the chat! always good chat and it takes my mind off the painful laser treatment!

28 September 2023
Unprompted review
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Reply from Caci

Thank you for your 5-star review Shay!

Rated 5 out of 5 stars

10 out of 10

10 out of 10: one full hour of a personalised facial treatment, bliss!!

29 September 2023
Unprompted review
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Reply from Caci

Thank you for your 5-star review Maree!

Rated 5 out of 5 stars

Perfect experience

The whole experience was friendly and fully explained and my facial was just amazing :) thank you so much :)

28 September 2023
Unprompted review
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Reply from Caci

Thank you for your 5-star review Shelby!

Rated 5 out of 5 stars

Destiny is a gem

I absolutely loved the ease of conversation that we had. I love a chat with treatments. But also very relaxing. Through with explaining what was happening and answered any questions I had"!

27 September 2023
Unprompted review
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Reply from Caci

Thank you for your 5-star review Rebecca!

Rated 5 out of 5 stars

My treatment provider hannah is always…

My treatment provider hannah is always friendly allways greets me with a smile her service that she applys is always done in such a professional manner my skin has never felt better I met the owner he was so friendly made me feel so welcomed i look forward to my visits and recomend caci dunedin

23 September 2023
Unprompted review
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Reply from Caci

Thank you for your lovely 5-star review Gaylene!

Rated 5 out of 5 stars

Consultation amazing

Consultation amazing, owner/manager is so humble, honest and straightforward with information, price for membership also upfront payment is super cheap, love Caci so much.

22 September 2023
Unprompted review
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Reply from Caci

Thank you for your 5-star review Jay!

Rated 5 out of 5 stars

Cant wait to visit again

My experience at CACI was absolutely wonderful. Tracey was friendly and professional. Looking forward to my next visit

19 September 2023
Unprompted review
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Reply from Caci

Thank you for your lovely review Kylie!

Rated 5 out of 5 stars

Pure bliss

It was lovely to be greeted with a lovely warm smile. I felt relaxed right from the start, thoroughly enjoyed my facial. It was also great to learn about products I needed for my face. In saying this they were certainly not forced on me, recommended and explained the reason why. Certainly well worth going to Caci for all your skin needs.

20 September 2023
Unprompted review
Caci logo

Reply from Caci

Thank you for your 5-star review Simone!

Rated 5 out of 5 stars

All comfort no insecurities

Charlie made me feel comfortable with being me, I didn’t feel judged or have any insecurities around her"!

19 September 2023
Unprompted review
Caci logo

Reply from Caci

Thank you for your 5-star review Tineka!

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