Thought the account that had been sold to Cabot from HSBC had been closed so was surprised to hear about this debt. Debt belonged to my ex partner who had had an accident causing major head injury... See more
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Company details
Written by the company
Our mission is to help each and every customer to financial recovery. We help thousands of customers take their first step to help them manage their accounts. As many of our satisfied customers will tell you, we know that everyone’s situation is different and we treat people as individuals. We offer a range of credit management solutions for every customer so they can repay what they owe, but not have to put their lives on hold while doing so. Established in 1998, Cabot Financial is one of the most respected debt purchase companies in the UK. We are part of the Cabot Credit Management Group, who are authorised by the Financial Conduct Authority.
Contact info
1 Kings Hill Avenue, ME19 4UA, Kings Hill, West Malling, United Kingdom
- 0344 556 0263
- cabotwebcustomer@cabotfinancial.com
- www.cabotfinancial.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 58% of negative reviews
Typically replies within 2 weeks
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SPECIAL REVIEW
I called to do a special review and make changes that were necessary. I received 100+% Satisfaction, Agent was Very Courteous, Understanding and Amazing.
I am 100+ % Totally Happy with the outcome.

Reply from Cabot Financial UK
Bar Lady
Fantastic customer service from the lovely Nicole who put me at ease and made what I thought would be a difficult conversation so easy. We sorted out a payment plan that is perfect for us to handle.

Reply from Cabot Financial UK
Worst company I have had the misfortune…
Worst company I have had the misfortune to deal with. You can not get them to respond to your questions accurately. First I was given a response saying no details were found regarding my complaint. Then when the FCA asked them to investigate my complaint thoroughly. I have not had a response this has been over six months ago. I do not think is a fair or reasonable treatment of a vulnerable customer.

Reply from Cabot Financial UK
Ben was very attentive and tried his…
Ben was very attentive and tried his best to help. Great experience.

Reply from Cabot Financial UK
Thomas made my experience great he has…
Thomas made my experience great he has an excellent phone manner he was very helpful and pointed me in helpful directions
He is an asset to your company

Reply from Cabot Financial UK
I spoke to a kind ,understanding lady…
I spoke to a kind ,understanding lady by the name of Coralle. She was so helpful and took time to speak to me ,listened and gave me options and advice. I would recommend Cabot if you are having any issues with debt or advice, thank you..

Reply from Cabot Financial UK
Alison Wilkins she was the nicest women…
Alison Wilkins she was the nicest women i ever met it's like I become her big fan instantly and I never thought of being able to love a women's vibe so much that would put me agrees to all her options of making payments for the payment plan as Cabot finance been trying to take payments for very long time but this time they have been succeeded because this time they have special and unique person working for them which is alison wilkins and she definitely deserves top promotions and bonuses without any doubt.

Reply from Cabot Financial UK
Scum
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Who is calling me
from number
01903 641 295
Harassing
Number stats
Users rating: Harassing
Number linked to:
Number of comments: 7
Last report: 2 hours ago
First report: 3 months ago
Number of searches: 2,109
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User comments about this number
There are total of 7 user comments about calls from 01903 641 295. Last comment has been made 2 hours ago. The overall rating for 01903641295 is Harassing. Read Disclaimer
User reported 01903 641 295 as Harassing
This is CABOT, they use multiple numbers their favourite being 0344 647 0029. They will make your life miserable, constantly calling from random numbers and in my case / opinion chasing minimal and legally unenforceable debts well over 10 years old. I hope the government shuts this company down once and for all as soon as possible, protecting everyone who is extremely sick or struggling financially. There is a very fine line between chasing a debt and harassing sick and vulnerable people daily who have no ability to pay. After over 10 years of harassment I am now involving my local MP. Goodbye Cabot

Reply from Cabot Financial UK
I loved the experience that I had with…
I loved the experience that I had with Cabbot financial they helped me clear my debt very quickly and they made it manageable for me by staying within my budget as my financial situation wasn’t the best at the time the people over the phone are very friendly and very patient especially that I’m half def so it’s wonderful and refreshing to hear people who sound and actually are helpful as well as to know that they know what they are talking about I am happy that I was able to pay it all of before summer comes and now I can plan trips and other things as my financial situation is so much more better thanks to wonderful team of people thank you all so much and I would recommend them to anyone who is struggling to pay off their debts

Reply from Cabot Financial UK
Spoke with Zohaid
Spoke with Zohaid, very nice guy and helpful. Company in general has been good considering I haven’t been the best at paying my outstanding balance very quickly they’re always willing to work around my needs. 10/10.

Reply from Cabot Financial UK
Sad, pathetic little scammers
It’s been over 2 and a half years since they threatened me with court action to recover an already statute barred debt and are still trying their sad little scam. Not taken me to court. But are still sending their begging emails trying to get me to pay a nonexistent debt.
What are you waiting for Cabot? Just show the court the proof of the debt. You know the proof that you have refused to show me and expect me to you just take your word that it exists. We both know why, don’t we?
Not even debt collectors if there is no debt to pay, simply scammers and beggars. Your emails have no more weight than the ones I get from Nigeria telling me there is a box of cash waiting at an airport from the United Bank of the World. Do you want paying in Steam vouchers as well?
No sorry, you are worse as the 411 scammers are not subject to the rules of the Financial Conduct Authority, whose rules you break on a daily basis.
When I rang today I was apprehensive…
When I rang today I was apprehensive about talking to someone but Savannah was lovely and she made it so easy for me to talk to her which was nice 😊 I’m happy with the plan we have set up and Savannah gave me some good advice.

Reply from Cabot Financial UK
Helpful and Transparent
Update:
The issue was resolved.
I recently contacted Cabot Financial regarding an issue with how information is being reported on my credit file.
Although the situation itself is still ongoing and depends on the original creditor, I was genuinely impressed with how clearly and honestly Cabot explained their position. They took the time to walk me through why they are unable to amend the data themselves and how the reporting process works between creditors.
It was refreshing to speak to someone who didn’t just give a scripted response, but instead provided a clear and transparent explanation of what is happening and what needs to happen next.
While the outcome isn’t resolved yet, I do appreciate the level of communication and professionalism shown.

Reply from Cabot Financial UK
I was so relieved and thankful for…
I was so relieved and thankful for Satnam, he was very calm and kind in explaining the situation to me. I struggle with a few medical conditions that make these situations very difficult, and it was made a lot simpler by having such an excellent communicator at the other end of the phone. Thank you Satnam for all of your help

Reply from Cabot Financial UK
I had defaulted on payments and after…
I had defaulted on payments and after explaining my circumstances I was given a 30 day hold on my account. Agent was incredibly understanding and just lovely without being over friendly. Perfect. Nobody should be scared to answer their phone with agents like this.

Reply from Cabot Financial UK
I Cleared my account expected a letter…
I Cleared my account expected a letter saying account closed thank you. They are quick enough to send letters if you miss a payment and bombard you with phone calls.
They say they informed me 8 days after I cleared my account that is news to me I received nothing from them.

Reply from Cabot Financial UK
Why do you use tactics that are inappropriate
Why do you use tactics that are inappropriate to people that need help?

Reply from Cabot Financial UK
Suki was so friendly
Suki was so friendly, helpful and compassionate. Excellent at her job.

Reply from Cabot Financial UK
Competent person in Miko
Competent person in Miko, process a little long winded although not his fault just need.. thank you for a good experience

Reply from Cabot Financial UK
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