Cabela's Reviews 

Waiting at Cabelas in Green Bay for 48 min at the gun counter, it was not busy. Staff would walk by and not say a word. After 55 min I waved my hand and asked Paul if I could get some help, he ignored me. I asked if I could get some service, he said wait your turn. Helping more than one customer or acknowledging the other customers around would have been fine with me, but being ignored or not even acknowledged is horrible customer service. After I pickup my gun I will close my Cabela's account and never shop at a Cabelas or Bass Pro ever again.

Tip for consumers:
Shop at Virlees Gunworks for guns, best customer service you can ask for.

Customer service is dead.
01/14/23 about 10:30 am
Ashwaubenon WI
Saturday morning my son and I stood at the knife/GPS counter waiting for Devin to wrap up his conversation with a customer. I was interested in looking at a Garmin watch. While Devin was chatting, another customer came over letting Devin know that someone had been waiting at the gun counter for almost an hour, to which Devin replied, there's nothing he can do about it. By this point, I have made eye contact multiple times with Devin. Now the first customer he had been chatting with was gone, but a 3rd customer came to the counter while my son and I still waited. Eventually, Devin went to the opposite corner of the counter, that's when we left. This I am finding typical among large business.

Absolutely Horrible, i placed an order Dec 1 and still have yet to receive it, they said it would be delivered December 28 but guess what still haven't gotten it, these were Christmas gifts and also for our very first grandbaby, never again will I order from Cabela's

I placed an order at the beginning of December. I realized after Xmas that it did not arrive. When I pulled up my order number I was informed it had been cancelled. I was never notified. I called customer support who informed me it was cancelled by the fraud department and I should have automatically received notification. I was also told this by the manager. When I called the fraud department they said the computer does not send cancellation notifications. Why would you ever cancel an order without notification????? I was told it was because my IP address was from Germany. Nothing else on my order stated Germany. I use a VPN. This is common practice these days. If your IT department does not understand this then they should be fired. Even this should not keep you from sending an email notification. I will never order from your company again and will inform everyone I know not to as well.

I bought a gun safe offline from Cabelas. Going on my previous experiences buying from them no more. I opened the safe to see that the adhesive that held the carpet liner was inadequate and the lining was falling off the interior. Soon after the elock quit working. I tried to get the safe replaced from. Heritage safe the advised $50. & a new lock. Take it or leave it. With no upholstery shops close by. That wouldn't work. I called Cabelas. They offered a $50 in store gift card. 3 times. I refused. I asked Cabelas customer service if I could just return it to the store that I picked it up from. I was told no. I asked again. A customer service manager said that I could not. He said the only way that it could be returned was by freight as it was purchased online. I agreed to have it ready to ship. 2 days later Cabelas emailed me that to call the freight company and make arrangements to have the safe shipped at a cost of $207.xx. I called Cabelas customer service. They had no record of any previous conversations it her than the email. They said that I had refused to return the safe to the store.

I decided to order some items from Cabelas after several years, including optics and flashlights. The flashlights never arrived, and when I contacted Cabela's they tried to blame the manufacturer, from whom it ships. They don't seem to take ownership of the customer experience. I order from Cabela's and I expect Cabela's to deliver the items successfully. Their customer service response time is lacking as well, I have to keep reaching out to them. I have a lot to do and don't have time to continue the back and forth. I wish they would just correct their mistake and handle it on the first communication. Finally, another customer service agent processed the refund this afternoon. They really need to start tracking their 3rd party manufacturers when they ship directly from them, so a customer can see what is happening.

I ordered two fruitcakes on December 11, 2022. I only received one and called Josh at customer service. He said there was no way to track the other package. The shipping manifest had two fruitcakes shipped but only one arrived. Josh said the next day I would receive a cancellation of the second fruitcake because we expected it to arrive with the other one. I did not receive the notice of cancellation as promised. Cabela's passed the buck because it was dropped shipped by a bakery. Josh also declined to give me an immediate credit although the invoice came directly from Cabela's, not the third party bakery. If Cabela's can't stand behind it's products or service, but instead shifts the remedy to the third party, then I would never again recommend any online business with Cabala's. Josh should have been empowered to issue a credit to my credit card IMMEDIATELY! This is a serious flaw in your customer service!

placed order 9 days ago got comfirmation email right away nothing for tracking still 9 12days later called customer service and was on hold for 45 minutes to be told its probably still sitting in the warehouse.no kidding no solutions or timeline given .probably will never order from them again!!

Bad customer service. False charges on card for a late fee when in fact it was 3 weeks early. My bank confirmed it! I do not recommend their club card services.

I purchased ammunition from Cabela's in error

I wanted to return the items for a full refund. The boxes have not been opened and are in new condition. I offered to pay return postage and insurance. I was not allowed to return the items.

I was verbally told by a Cabela's employee that due to ATF (Bureau of and Alcohol, Tobacco, Firearms, and Explosives) regulations ammunition could not be returned.
Their web site says due to safety reasons ammunition can not be returned.

Sheels returns ammunition and pays postage. I do not believe they would return ammunition if it was in violation of ATF regulations.

If a customer returns the ammunition in new condition, in the same box, with the same packaging, and the same shipping company, there will be no more safety concerns as when it was initially sent. an exception to this statement would be if Cabela's return employees were unsafe.

It appears that Cabela's is lying and untruthful to its customers.

Ordered a gift for my father birthday, with plenty of time. Emailed to follow up about the item and I got a "it will ship soon" reply. Two more emails & a month later I got a sorry we are out of stock thanks for your understanding. Terrible service. I wont order online again from them.

Do not believe anything when it comes to the delivery times estimated on their site. I have ordered 3 times in the last month and all 3 times my order has yet to ship, much less delivered, on their stated dates. My latest order was to be delivered in 11/4 and as of today, 11/7, the order status is still "awaiting carrier pickup". Try to get the order cancelled and they can't! "Our contract with the carrier states we must wait 7 days before opening a lost item claim"... Carrier hasn't lost the item, it was never picked up! I suspect it is laying on some rack somewhere due to incompetence. This retailer sucks with shipping on time.

I left one star because there was not an option to leave a negative star. I bought a Tracker 175 bass boat in September 2021. I did not get to fish it much the first summer. So, wanting to take advantage of the fall weather, I went out fishing only to find the front fish finder was having issues. Due to a recall on the trailer, I took it back to Cabela's and asked them to look at the fish finder while it was there. When I picked it up, they told me it only needed some adjustments. My next trip on the water, both fish finders went completely out. I took it back to Cabela's and dropped it off. After one week of not hearing from them, I called to check on the progress. I was made aware that it had not been touched. I picked it up to use over the weekend and asked the manager to call me when they could fit the boat in to the schedule. It has been another week and I have not heard from them. The moral of the story is, you can buy a boat anywhere. If you want service after the sale, DO NOT BUY FROM CABELA'S!!!

I placed an order on Sept 18 for my dads birthday. A week later it still hasnt even been picked up by the carrier and they made a replacement order. Here i am again with an order supposedly shipped out on the 26th of september yet hasnt been picked up by the carrier. Calling in gets you a rude customer agent that tells me i need to wait another 2 days until i can file a complaint then they can replace the order again and give me a $10 gift card for my troubles. I said forget the gift card and cancel the order. Beyond livid at the encounter and will never be shopping again. It shouldnt take 3 weeks for 2 items to not even be shipped out and then for me to be told to wait even longer. Dont ever buy online with this store. Its a total scam

My adventure began on 7/12/22, 13:38 check out time, store 0441, transaction 112731. I had three Cabela's gift cards to use. My wife and I looked at clothes, guns and ammunition and signed up to win something with no obligation until it turned into a buy a trip thing, so we moved on to buy a boat battery. I had a core (used batt) to turn in. The battery salesman stated that they would take care of that discount when I checked out with my purchases. I gave the check-out person my three cards wishing to use both smaller amounts and then take the remaining amount off of the larger amounted card. The clerk or till operator complained that they should not have sent me to him with the core battery as that goes to the service desk. He stated he was confused and having a bad day and didn't expect it to get any better. He left the station to check the battery after receiving the form from another person then ran my cards. The first two went well but he stated my larger amount card was no good. Now 'I' was confused and asked for the manager. The manager came over and ran the card with the same results. I asked for any transactions that had been made on the card so I could see how, when, where, I'd been hacked, etc. as I had checked the cards amount on-line and it showed the full amount available. We moved to the service counter were the manager said the card I was using was actually used earlier that day and he himself had processed it. Now I felt I was being accused of taking a used card and attempting to get more from it. I stated my wife had possession of all three cards up until I went through check-out so if the cards got switched it had to have been there. I remembered seeing a pile of gift cards to the right of the cash machine during that time. The manager went over to that station and retrieved a bunch of cards and asked which was ours? He finally ran each one until he did indeed find my original gift card with the funds available. I still had the kiosk card that the gift card came in with the amount written on it. Another sales lady was nice and ran the transaction/purchases and wrote the remaining amount on the card. No apology from the manager on this whole episode. He simply stated he knew what to do now...?
They definitely could use some workplace organization (continuous improvement training) as I stated before the cards were lying loosely next to the cash register instead of having a 'used' and 'in process' marker, box or something to keep them separate until each customer is done.
Unfortunately, my adventure continues as I just checked my card balance on their website and its states it will not accept my card numbers, try again? go figure.

I was in cabelas today and had the pleasure of being waited on by C Gardenhour. He was very helpful in explaining my rewards program and his customer service was exceptional bar none! Because of people like Mr.Gardenhour I will continue to buy at cabelas deleware. ron d.

Boots horrible.
Sons boots the eyelets fell off first time wearing them.
My boots a year old used them one hunting season and the treads fell off.

On 8/4/22 I ordered 5 boxes of Aguila Super Colibri Rimfire Ammo. I would have ordered more but Cabelas web site stated a limit of 5. I also ordered Hoppes BoreSnake Den Bore Cleaner so that I would get the free shipping. And hours later I was sent an E-mail that they cancelled my Ammo because it was out of stock. I went to their website to cancel the Hoppes BoreSnake Den Bore Cleaner and they told me that it already shipped and I could not cancel the order. I received a message later telling me that my Hoppes BoreSnake Den Bore Cleaner had shipped. I have not received the BoreSnake as of today and I went back to Cabelas and I checked the order and it stated that the Hoppes BoreSnake Den Bore Cleaner just shipped and would not arrive until 4/15/22. Really???? My first time ordering with Cabelas and the last

Extremely frustrating experience. Placed 5 items in cart- all showed available when selected. tried to check out- told I could no one item not available-so I edited cart removed item and had to start checkout all over, Same problem happened twice more so I gave up and cancelled entire planned order. who wants to come back????

Purchased a firearm online for Store to Store ship. It has been 9 days now and was told it is shipping soon and when it does, it will be an additional 7-10 days. This is not the first time I've heard of this happening but the only time I have purchased one from them and the SAME THING HAPPENS. NEVER will order for a store to store ship order. Apparently it's too much for them