BVA Auctions Reviews 

The app is vastly improved, good on BVA to making a decent auction app. That said, I dislike that auctions extend. They don’t do that on eBay or TradeMe and it’s much better. It’s vastly more fair to the people bidding. And that will encourage more bidders. Also, I reaaallllly would like to be able to sort auctions by time until close.

Bva auction in the Netherland is a scam!!
I bought a new HP M148dw printer from the company.

the printer had no toner and image drum. I bought the printer for 72 euros and the two parts cost 120.

Unfortunately, after buying the parts, it turned out that the printer has another fault.

The new machine cost 170 euros.

watch out carefully before you buy anything from BVA auction.

They are scammers.

Don't be afraid to telephone for support, these guys are excellent. Super-efficient on the day. It would be helpful to know from description whether an item is flatpack or made-up furniture. We were surprised & delighted with flatpack, but could have rented a van for no reason.

I bought an Karcher SC3 easyfix at BVA,

Delivery went well, the product was in good condition, but there were 3 missing pieces. As a result I cannot use the product.
I tried to email them for 2 weeks, they don't respond to emails.
Then I tried the chat which is only in dutch by the way.
The customer service responded to me that "they see nothing in the photos or in the description to suggest that these parts are present."
But nothing was said that they were not present either, yet they should be there by default.
Bad faith and lack of responsability here.

If I have to buy all the missing pieces it would cost me in total as much as new SC3. I feel robbed.

I bought a car for a good price with a winning bid. I shared the good news with my friends and family and started making plans to pick it up. Two days later I got an email from BVA, telling me basically the seller didn't want to sell it to me because the bid was too low. That is illegal for an auction house, where bids are final. I have no idea how these criminals get away with this.

The same car is now again for sale for the same amount, go figure....

Customer service Very hard to reach. Tried to call and wrote two emails - no response yet.
Update:
Live chat on the website didn`t work, but i got in touch with the customer service.
Unfortunately they weren`t able to completely solve my issues.
My advise for other people would be, if you have any issues contact the seller by yourself, that will be much more quicker and easier.

Lot of login problems ! Not reliable !

Chat online with help desk is impossible, always rejected, you'r too busy !.... And why would I Pay international call to fix a problem belonging to your system??????!!!!!!! Is it possible to put less then 1 star about customer centricity, and service ?!

These people are only programmed to follow the rules; you deal with robots who refer to rules and protocols. Stay away from them. They don't interact with you as humans, but they only obey the rules. There is a great difference in the person who picks up the phone, though.
They also hide their customer support tel no well here it is: +31 (0) 33 460 00 74 I ordered olive tree and fig tree last year, the dimensions as published on the website were much different from what was delivered. I thought I had bought large, or tall, trees and then the driver delivered them and we both had to laugh... I contacted customer support, they said we're not responsible as we are just a platform. That was just a scam! Hence the title of my review. Then, more recently, I placed a bid on a double parasol (after already bidding on and winning two last year) but by mistake the wrong size 300x400 instead of 300x300. I contacted them before the auction closed; can you cancel my bid so I can bid on the correct size? No, wait until the auction is over. A lot of head ache, customer unfriendliness, that is how they make their profits! Mostly on bankruptcy of others, well someone has to do it, but then also being very strict and inhumane when it comes to human interaction and strictly adhering to rules. Few weeks back I placed a bid on some outdoor lighting, paid it, and then they said we have not forgotten about you, few e-mails about they're contacting the seller where my lights were (53428-480). End of story after few weeks of waiting, sorry we can't deliver and they refunded me. I am just sick of them!

One star not more.

Probably the worst customer service i experienced yet to date. They seem to send you an email once in every 2 weeks. I bought "refurbished" airpods but they were very dirty used ones. Still have not received an answer from them regarding my return!! A year ago i bought a ventilator from them which was faulty, after 4 months i threw it away out of frustration - they kept asking me to upload a video and then respond to me that the link had expired. I advice you to look elsewhere, the moment you have a "problem" you realize you are on your own. As a Belgian i usually find Dutch costumer service to be top notch, I was wrong!
Update 16/02: they finally payed back the item but ofcourse the shipping costs are missing :D. Avoid this company

Won an item on online auction and paid for it nearly three weeks ago. Item is still not delivered. Sent numerous emails to 'klantenservice @ bva-auctions.com' with zero replies. Do not touch this company. They are all about bad service.

Update: The email address i am using is in my posting above (with a space either side of the @ sign as one cannot post emails in this forum) ... and yes it is the correct email address .. so you most certainly have received all my emails.

Terrible company, even worse customer service

After spending countless hours bidding on listings, I was unable to pay for the items because they 'no longer ship to UK'. As a frequent buyer I was given no warning of this whatsoever, and other EU countries auction houses still continue to ship to the UK. I called BVA up three times and sent countless emails to fix this solution. I was promised that they would find another way to get these sent to me and reserve my lots before the payment period expired (3 days). However after no respons, and countless ignored emails later, they blocked my account as the payment period expired, removed the lots from my won list.

After being put on hold for 40 minutes, the BVA employee who I was waiting to come back to me with a response hung up. Each minute on hold costs me money as its an international call.

Eventually their response was that they could no longer ship the items for me and that I had to pay a 50 Euro fine to unblock and access my account.

Awful company with no remorse who have lost a long-term customer. Goes to show how much they care for their valued customers...Will never use them again.

i bought airpods more than 2 weeks ago with a delivery time of 1 week and never recieved them
ive send multiple emails to bva auctions and never got an answer back
i bought after a week another pair of airpods from the same site but i wanted to wait till i received the previouse pair to pay the invoice
since i never recieved my previouse pair i got blocked...
i would not reccomend this site ive lost my money and im not recieving any answer back

Their website option for English is terrible, please be really careful, the most important info about the auction it's all in Dutch. I was misled about the type off auction and the rules. After I tried to find the contact and support, i was very surprised to see a perfect English message about the queries regarding cancellation of a bid, which was saying that for some types of actions you cannot cancel your bid. So I m curious how it's possible, an important message with the rules is not translated in English mode on the website. I sent an email and i am waiting for a response, i really want to cancel that bid now because isn't fair. I hope they will fix this and the website English mode. I have all my proof ready to start a case if they force me to buy the auctioned item. I will come with a further update here after.
UPDATE:
You guys really act like a scammer, you answer here on this review but not to my emails, about my concerns and my situation. You are wrong, it's your website and you give us the option to choose English mode, not the seller if you cannot support English why you give that option on your website. Your website English work fine just where you want, in rest you use tricks to the important informations about rules and types of auctions, just to mislead people. When you are contacted,no one reply to emails and no one helps. It's your website technical issues, and your slippery way to make money. All the information need to be clear for everyone, no just where you want.

I bid on a box spring via BVA on Nov. 2020. The customer service was really helpful in answering my questions. They also helped contacting the dealer since I didn't receive any delivery email from the dealer within the promised timeframe. Overall, the customer service is quite nice.

It is a cheep scam.
The company is selling cheep Aliexpress goods advertising them with high prices.
I will not use it again.

They offer their products on 2dehands.be a site for second goods while their you can bid and cancel if you weren't sure with this site it's very misleading and you can not cancel your bidding. It doesn't give a fair warning and a bid of 130 calculates to 200 euro's.

I would not recommend this site

Dear Sir
On October 19 I gave you a message confirming the payment and asking you to give me a new upload date as you promised .
I do not think it is possible to make payment to the seller if you do not have confirmation of delivery of the goods.
Why would you send the invoice on October 19 if you didn't have the goods?

Van: Nastasescu Mihai
Aan: Customer Service
Datum: 19 okt 19:09
Onderwerp: Re: Contact met Debtors

Dear Madam

On 19 October I received the answer and the invoice without VAT.
I pay the bill, but how do I load the goods on 13 October 2020 ?

Best regards ,
Mihai Nastasescu
Company Green Aris SRL - Romania

On Monday, October 19, 2020, 06:44:54 PM GMT+3, BVA Auctions Debtors wrote:

It wouldn't be fair to say that it's fake but yes, in a very nicer way fooling the customers. First you will get all the answers but none of the answer will solve your problem, because its how it is configured. Second I have bought a Camera, from an auction that says ''Home Delivery' but only in the FAQ it says delivered only in Netherlands and Belgium, but payment is accepted from all over EU and rest of the world. Than I have bought a software ''MS Office'' again from the same said 'Home Delivery' auction. I bought it only because the download link will come per email. It did come fast, bust first of in Netherland's Dutch and second you can install it and verify it because as per the Microsoft the License ''Key'' has already exceed the maximum number of installations. Get an email from support again in Dutch in response to my email in English, but still problem is not solved. I wouldn't recommend it any one who is not from Netherlands or Belgium....mbansal07