I found Buzz on a search engine after looking for 6 viterous rice bowls. Well priced so placed my order. A few days later it was dispatched and I received tracking updates. Arrived as expected excep... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great pricing and fast customer service. I had to email as I was expecting my order to arrive sooner than it did. They explained they were waiting for one item to come back in stock but would send w... See more
Company replied
I rarely do reviews because 9 times out of 10 you order, it’s delivered and it’s what you ordered. This should be normal. And sure enough I ordered, it was delivered and it was what I ordered. Howev... See more
Company replied
Spotted item on line. Tried to order but had an issue so made a call and was dealt with promptly and efficiently. Had a call back re delivery and installation. Item delivered on time and delivery peop... See more
Company replied
Company details
Information provided by various external sources
Buzz Catering Supplies are a well established company supplying commercial catering equipment and supplies to the entertainment, restaurant and hospitality industry. With a large distribution centre & central offices located in Bishops Stortford, Hertfordshire, and extensive customer services such as a servicing department, 24 hour support hotline, a cash and carry, massive showroom and more, Buzz Catering Supplies truly is the "one-stop-shop" for everything catering. Built through years of good service, top quality products and our "Lowest Price Promise", we have been able to grow into one of the largest independent suppliers to the trade, with an impressive list of Pub Groups, Hotels, Clubs and Restaurant chains that have used us for many years. With over 11,000 customers, Buzz Catering Supplies has been in operation for over 30 years consistently providing the best quality catering products at prices you can afford.
Contact info
Unit F Woodside Industrial Estate, CM23 5RG, Bishop's Stortford, United Kingdom
- 01279876500
- sales@buzzsupplies.co.uk
- www.buzzcateringsupplies.com
4.1
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Good website. Easy to order. Arrived on time.
Today was my second order as I was so impressed with the first!
4 March 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi Tannia
Good morning
Many thanks for your continued business and your review.
Kind regards
Good quality product for the price
3 March 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi Teresa
Good afternoon
Many thanks for your review pleased your are happy.
Kind regards
Superb quality and service
Ordered Porcelite Sea Spray Dinner set. Most competitive price to other sites. Received next day. Really well wrapped, no breakages. Look even better than photo. Gorgeous. Can't wait to use them. Fantastic service.
26 February 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi Jackie
Good afternoon
Thank you for your review pleased to hear you like your order and for confirming you are pleased with our service.
Kind regards
1★ – £3,000 Machine Failed Within 5 Months – Shocking After-Sales Support
We purchased a brand new Aristarco undercounter dishwasher (Invoice dated 01/09/2025) from Buzz Supplies Ltd for £2,769.95, including installation and a stated 2-year parts & labour warranty.
Issues arose within just 5 months of purchase. For a brand-new commercial machine at this price point, that is simply unacceptable.
To put this into perspective, we have been using a glass washer from a different supplier for the past 10 years. It is serviced annually and continues to run smoothly without issue. That machine has proven far more reliable than this brand-new unit.
Despite the 2-year parts & labour warranty presented at sale, the after-sales process has been unnecessarily difficult and restrictive. Emails regarding warranty issues have gone unanswered for weeks. Our machine has now been out of order for more than a month, yet we are still not receiving replies to our emails.
When calling, the telephone operator was rude and excessively defensive, not allowing a proper conversation to take place. Basic customer empathy appeared to be lacking.
For equipment costing nearly £3,000 and marketed with a 2-year parts & labour warranty, you expect durability, reliability, and responsive support. Instead, we have experienced poor quality and frustrating after-sales handling.
The sales process was smooth — but the product quality and support have been extremely disappointing.
28 January 2026
Unprompted review
Reply from Buzz Supplies Ltd
Good afternoon Ajay
I am sorry to see that you are unhappy with the service you have received. I can see that an engineer attended the following day from your request and you were informed that a part was required which has been ordered direct from the supplier. If you have any further queries please do not hesitate to contact the Service Department on 01279 876 500 option 3 or email service@buzzsupplies.co.uk
Kind regards
Plates very good quality
Plates very good quality. Packaged very well so arrived all in one piece.
Happy to recommend Buzz Supplies.
2 March 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi
Good afternoon
Happy to hear you are pleased with your order and all arrived in one piece.
Kind regards
Excellent shopping experience
Excellent shopping experience. Not restricted to ordering in bulk as a private individual. Quick delivery.
2 March 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi Dee
Good afternoon
Thank you for your review and confirming your experience was excellent.
Kind regards
Very pleased with my experience…
Very pleased with my experience shopping at Buzz. All items seem to be of a very high quality and I have yet to burn off the pans. So nice to get away from the teflon coating and back to basics.c
From order to delivery went very smoothly and I would recommend this company to anyone.
Thank you all at Buzz Catering.
23 February 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi Dave
Good afternoon
Many thanks for confirming you are pleased with your order and experience with Buzz. Hope to see further orders for you.
Kind regards
Buzz Supplies Rocks!
Placed two orders. Second one arrived with one plate smashed. Buzz replaced it within 24 hours. Couldn't ask for a better service.
26 January 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi Steph
Good afternoon
Please accept our apologies for the damaged delivery but thank you for confirming the replacement arrived safely and quickly.
Kind regards
I've bought from this company for 2…
I've bought from this company for 2 years and this time signed up for an account...big mistake!
They are constantly sending spam emails without an unsubscribe link or any option to unsubscribe. This is illegal under EU GDPR Law and the 2003 UK Communications Act.
I have reported to ICO.org.uk
1 March 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi Shaun
Good morning
Please accept our apologies if you email sales@buzzsupplies.co.uk with the email address you signed up with and we can take you off the mailing list.
Kind regards
Excellent products and great value will…
Excellent products and great value will definitely order again!
23 February 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi Joanne
Good morning
Many thanks for your review happy our products are excellent and great value look forward to your continued business.
Kind regards
Easy ordering fast and efficient…
Easy ordering fast and efficient delivery
25 February 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi Colin
Good morning
Many thanks for your review and rating.
Kind regards
A great company to order from
A great company to order from! Ordered with ease and a prompt delivery! Adorable little cups of superb quality. A very happy customer.
24 February 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi Stella
Good morning
Many thanks for your review happy you are pleased with your order.
Kind regards
Order came very quickly
Order came very quickly. Well packaged and not a single plate broken.
Plates are great quality. We will be ordering again from the site in the future.
11 February 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi Petra
Good morning
Pleased you like your plates and arrived quickly many thanks for you review and look forward to your continued business.
Kind regards
Small order, great service.
I love looking thru kitchen equipment stores and came across the type of apple corer I wanted. The site is easy to use and my goods arrived well packed and fast delivery. Would be even better if it was a different delivery company.
16 February 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi Steffonie
Good morning
Many thanks for you review and confirming we had what you needed.
Pleased to hear our site was easy to use and your goods arrived safely.
Kind regards
Items arrived in good time and well…
Items arrived in good time and well packaged. Good products, used once.
12 February 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi
Good morning
Many thanks for you review please you loke your products.
Kind regards
Great product at a great price,
12 February 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi Ian
Good morning
Many thanks for your review and happy you order was great and the price was too.
Kind regards
Trusted vendor
When you buy from Buzz you do so with complete confidence. The website is excellent, prices are highly competitive and delivery is rapid. I have used Buzz many times and have never been disappointed, as they keep you informed throughout the process.
4 February 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi Nigel
Good morning
Thank you for your review. Pleased that the website and prices are excellent. We look forward to your continued business.
Kind regards
Overall a very good service.
Overall a very good service.
Black bin liners were slightly thinner than expected.
10 February 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi
Good morning
Please accept our apologies that the product was not what you expected but thank you for confirming the the service was very good.
Kind regards
delivery was terrible took 6 days for…
delivery was terrible took 6 days for order too arrive when they advertise next day, when called to question this i was told it is next day after it had been dispatched but was still in warehouse.Eventually arrived 3 days later
2 February 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi Brian
Good morning
Please accept our apologies for any delay's with your order. I can confirm that when you place the order if will give you an expected delivery date.
Kind regards
Excellent value
Excellent value, easy to order, fast delivery and well packaged. Found everything I needed on the website plus some stuff I didn’t know I wanted so will probably do another order…
2 February 2026
Unprompted review
Reply from Buzz Supplies Ltd
Hi Karen
Good morning
Many thanks for your review and pleased you found everything and more. Look forward to your continued business.
Kind regards
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