BuyBackTronics.comReviews 

2,153
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 587 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its ease, transparency, and professionalism, making the selling process simple and straightforward. Many people appreciate the excellent communication throughout the transaction, from shipping to payment, and frequently highlight the promptness of payments received. Reviewers often note that the company offers competitive prices, often higher than other companies, and provides fair evaluations of items, sometimes even increasing the initial quote. However, some customers also noted dissatisfaction with price adjustments, feeling that their items were undervalued or that the final offer was significantly lower than expected. A few other people also felt that the company did not honor their initial offers or provided unsatisfactory explanations for price reductions.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its ease, efficiency, and fairness.... See more

Product

Users describe positive interactions with product, finding the process of selling electronics very easy and... See more

Price

Clients share positive opinions on price, with many reviewers stating they received the best offer compared... See more

Payment

People report positive experiences with payment, highlighting fast and smooth transactions, with many... See more

User experience

Reviewers mention positive feedback about user experience, consistently describing the process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company’s 5-star average rating is absolutely well-earned. They promise big and keep every promise. They made a much higher offer than any other company and didn’t pull any “gotchas” to try to we... See more

Company replied

Rated 5 out of 5 stars

This gave me an opportunity to get some residual value from my Series 7 watch as I upgraded to 11. Despite some trouble with decommissioning the old watch, John Y stayed with me until it was figured... See more

Company replied

Rated 5 out of 5 stars

The company acted with integrity. They revised my quote after receiving the phones I was selling and determined they were in better condition than I initially reported. They gave me more money for the... See more

Company replied

Rated 5 out of 5 stars

This is the second high value transaction with BuyBackTronics. The communication is fantastic, you're kept in the loop at every step. The processing of items and payment is smooth both times. I absolu... See more

Company replied


Company details

  1. Electronics Store
  2. Cell Phone Recycling and Unlocking Service
  3. Cell Phone Store
  4. Computer Store

About BuyBackTronics.com

Written by the company

About BuyBackTronics

Since 2018, BuyBackTronics has helped customers throughout the United States sell electronics for cash through a simple online and mail in process. With hundreds of thousands of successful transactions completed, we’ve built a system that is transparent, consistent, and easy to use.

Get an instant quote online, ship your device for free, and get paid quickly. Whether you’re upgrading your iPhone, selling your MacBook, trading in a GPU, or cashing out a gaming console, we make the experience straightforward from start to finish.

Why Customers Choose BuyBackTronics

We focus on competitive pricing, clear communication, and reliable service. Here’s what sets us apart:

  • Free Inbound Shipping – No hidden fees. We cover the cost of sending your device to us anywhere in the United States.
  • 14 Day Price Guarantee – Lock in your offer and protect your quoted price.
  • Flexible Payment Options – PayPal, eCheck, Check, Gift Cards, or Virtual MasterCard.
  • Competitive Market Based Pricing – Clear grading standards and consistent evaluations.
  • Optional Shipping Kits – Secure packaging available for added convenience.
  • Expedited Processing – Faster turnaround available when needed.
  • Real Time Updates – Stay informed throughout the entire process.
  • No Obligation Offers – You are never pressured to proceed.

Bulk BuyBack

We also work with schools, companies, and organizations throughout the United States looking to sell devices in volume. Whether you are managing an IT asset refresh cycle or upgrading business laptops, smartphones, and company issued devices, we provide competitive bulk buyback quotes and streamlined online processing.

What We Buy

We purchase a wide range of electronics, including:

  • Smartphones – iPhone, Samsung Galaxy, Google Pixel, and other Android devices.
  • Laptops and MacBooks – Apple and Windows models.
  • Desktop Computers – iMac, Mac Studio, Mac Mini, and Windows desktops.
  • Gaming Consoles and Handheld Systems – PS5, Xbox, Nintendo Switch, Steam Deck, ROG Ally, Lenovo Legion Go, MSI Claw, and more.
  • GPUs and Graphics Cards – NVIDIA, AMD, and Intel.
  • Cameras – DSLR and mirrorless models.
  • Tablets and iPads – Surface, Galaxy Tab, Pixel Tablet, Lenovo, and more.
  • Drones – Popular DJI models and other major brands.
  • Smartwatches and Wearables
  • Audio Equipment
  • VR Headsets

Get your instant quote today and turn your used tech into cash with BuyBackTronics.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(2,153)

562 reviews in the last 12 months

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Rated 5 out of 5 stars

I have used their service numerous…

I have used their service numerous times. The payouts are always fair and payment is always received the next day. Honestly no complaints or issues. Pricing has always been competitive with other electronic re-sellers.

16 March 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Gregory,

Welcome back and thank you for taking the time to leave us a review. 🙏

Great to hear you’ve consistently found the payouts fair and the process reliable each time, especially that next day payment.

In fact, most times we aim to process payments the very day the device is inspected.

Really appreciate your continued support.

We look forward to your future trade-ins with us.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Easy process as long you describe your…

Easy process as long you describe your item well they will pay the amount mention. I recommend Buybacktronics.com
I am a satisfied costumer. Thank Buybacktronics.com

24 March 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Richardo,

Thank you for the review and welcome to your very first experience selling to BuyBackTronics.com. 🎉

Glad to hear everything went smoothly, accurate descriptions really do make all the difference.

Appreciate the recommendation and happy to have you as a satisfied customer.

We look forward to working with you again in the future

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Trustworthy buy-back firm

So overall it was a good experience with transparency, lots of detail, etc. While you knocked the grade on my MacBook Air down one notch, you explained why and I felt that was fair. I also had priced it at both "good" and "fair" and while I thought it was good, I noted the "fair" price and that's what you offered so it wasn't just like an arbitrary cut.

The one area for improvement is a little quicker turnaround but there you did communicate that you were running behind and it was within the new time you had promised.

Payment was prompt and as expected.

Also, I had compared your price to prices on eBay and after taking into account the cut eBay would take, your price was very good for a more convenient option for selling my device.

Will use you guys again!

13 March 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Eric,

Thank you for taking the time to leave such a thoughtful feedback. 🙏

While the intent is always to honor every initial quote we provide, in some cases a condition downgrade is necessary. As you experienced, when that does happen, it’s always paired with a thorough explanation and, if needed, the option to request photos for added clarity. It’s our way of keeping the process transparent and allowing you to make a confident decision before accepting any amended offer.

Regarding the turnaround time, we hear you. It’s something we are actively working on improving, and you can expect a noticeably quicker experience the next time you trade-in with us.

And we couldn’t agree more, this is one of the most convenient ways to sell your unwanted tech.

We appreciate you choosing us, and we’ll see you on your next trade-in.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Great Service

Professional, great communication and speedy service! Will def use again.

11 March 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Sandi,

Thank you for the review. 😊

Glad everything came together smoothly and that the experience met expectations.

Appreciate you choosing us and we look forward to working with you again!

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Like-new phone, received full promised payment

I had a fairly new phone to sell and BuyBackTronics offered the best price for it. I hadn't heard of them prior to doing a Google search so I was a little skeptical. I thought maybe they'd be like other companies that give you a great price upfront, before they have your item, but then once they have the item in-hand, then lower the payout. Well, BuyBackTronics isn't one of those companies.

I sent my phone, they evaluated it and sent me the full agreed on price. No deductions. I opted for a check and I received it in a timely manner. I am very, very pleased with BuyBackTronics.

-Priscilla C

5 March 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey His,

Thank you for the wonderfully detailed review, we truly appreciate you taking the time. 🙏

We completely understand the initial hesitation, especially when trying a new service for the first time. Glad to hear we were able to deliver exactly as promised.

As you experienced, when a device is described accurately, you can expect to be paid exactly what was quoted, without fail.

Thrilled you came across us and even happier we were able to meet all expectations.

We appreciate you choosing us and look forward to working with you for many years to come.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Great experience.

BuyBackTronics offered me a great price for my phones and made the whole process painless. Free shipping label, fast turnaround and an eCheck right to my email. It could not have been a better experience.

2 March 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Curt,

Thank you for taking the time to leave us a review. 🙌

Glad we were able to deliver on all our promises on your very first experience selling to us. Those accurate descriptions really do make a big difference.

Happy to hear we made a great impression.

We appreciate you choosing us and look forward to your future trade-ins.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Delivered exactly what they promised.

19 February 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Michael,

Welcome back and thank you for the review. 🙏

Delivered exactly what we promised, just how it should be.

Appreciate you choosing us and we look forward to working with you again.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Easy company to do business with!

They paid me exactly what they promised, and it was all done in a timely manner. I will definitely use BuyBackTronics again in the future!

15 March 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Steve,

Thank you for the review.

Looks like the device was received exactly as described ✔️, we have to say, we absolutely love accurate descriptions from customers.

Appreciate you choosing to do business with us and we look forward to working with you again.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Senior on a Fixed Income? Get Quick Cash by Selling Your Phone

As a senior citizen on a fixed income, it is nice to find a way to make a few extra dollars, but selling online can be a bit risky. I took a chance on BuyBackTronics because they had a high rating and their process was very easy to follow. They provide the instructions for wiping your phone clean. They also pay the cost of shipping; you just pack the phone, print the label, and drop it off at the carrier.
Now I can say this company is authentic. Everything they said they would do, they did. There was excellent communication from start to finish. They provided a very fair offer for my phone, which I gladly accepted. I promptly received a check in the mail and was able to cash it without any difficulties.
I am so grateful for their service and would highly recommend BuyBackTronics to everyone.

6 March 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Susan,

Thank you so much for taking the time to leave the team such a wonderful review. 💙

You’ve truly touched on every part of the experience - that means a lot to us.

Glad to hear everything was delivered just as promised.

Thank you for giving us the opportunity to work with you.

We truly appreciate the recommendation and look forward to working with you again!

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

My experience with BuyBackTronics.com

My experience with BuyBackTronics.com was amazing. I can’t say enough good things honestly. The process is super fast and very easy. Any information you are looking for regarding your trade is easy to find. The website is easy to navigate. The shipping process is a breeze. They send you the packing kit and shipping labels. Again super easy. So just explaining 2 steps of the process you can see where this is going! Very professional, time efficient and easy all around. I have recommend to friends and family already and will be a future BuyBackTronics.com customer!

11 March 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Brittany,

Thank you for the detailed and thoughtful feedback, truly appreciate you taking the time, and welcome to your very first experience selling to BuyBackTronics.com. 🎉

Quite the review this is!

Looks like we checked all the boxes, just like we promised.

Really appreciate you already recommending us to friends and family, that means a lot.

We look forward to working with you again in the near future!

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

They are very reliable

They are very reliable, they have the best offer on my off board equipment.

12 March 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey ALC,

Thank you for the review. 💪

Glad to hear you found the offer strong and the service reliable.

Appreciate you choosing us and we look forward to working with you again!

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Great people to do business with

Great people to do business with. They make the process very easy. Easy to send in the device. Payment is received in a very timely manner. I don't hesitate at all to recommend them.

3 March 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Robert,

Welcome back, appreciate the thoughtful feedback and thank you for the support. 🤝

It’s been a pleasure working with you.

Thrilled to hear you continue to find the process easy every time.

Appreciate the recommendation and we look forward to working with you again!

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

It was easy and they kept me informed…

It was easy and they kept me informed all the way through the process.

14 January 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Jim,

Thank you for the wonderful review and welcome to your very first experience selling to BuyBackTronics.com. 🎉

Easy is exactly what we like to hear, and communication is simply a non-negotiable for us.

Glad you enjoyed the process.

Remember to consider us again in the future.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Mathadae,

Thank you for the review. ✨

Glad to hear you found the process easy, exactly the process we strive to deliver.

We appreciate you choosing us and hope to work with you again soon.

Cheers,
The BuyBackTronics.com Team

Rated 2 out of 5 stars

I was told I would get $95.00 for my…

I was told I would get $95.00 for my old Mac. but, I received nothing. They told me there were problems with the device but I had no issues using it...it worked fine. I only changed over to a new model because I found it too heavy. So, I would develop some type of online review of the Mac one wants to trade for a few bucks to save time for consumer. I took time to pack it all up, take it to the ups store for nothing.

12 January 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Enrica,

We are disappointed that this transaction did not work out, especially as this was your very first experience with BuyBackTronics.com. That said, we appreciate the opportunity to provide some context publicly.

The device submitted was a 2015 MacBook Pro (MacBookPro11,4) and was selected at checkout as being in “Good” condition with a healthy battery.” For MacBooks, a healthy battery specifically indicates the battery retains 80% or more of its original capacity. The tentative quote of $95 shown at checkout is based on the device meeting those published condition guidelines.

During inspection, our evaluation team identified several issues that unfortunately affected the value of the device. The MacBook was found to have a battery that could not hold an adequate charge, noticeable wear to the keyboard and exterior, two missing rubber feet, and four missing screws on the bottom panel, which caused the lower frame to separate. In addition, the display showed bright white pressure spots, most noticeable on lighter backgrounds, and the charger included with the device was heavily yellowed from age and wear. All of these findings were documented in the evaluation notes that were shared with you.

Given the age of the device and its already modest trade-in value, once deductions for the above mentioned issues were factored in, unfortunately no remaining resale value remained for us to make a cash offer. In other words, the device did not qualify for the “Good” condition it was submitted under according to our published grading guidelines.

While the laptop may still power on for basic use, our inspection process evaluates both functional reliability and cosmetic condition based on the resale standards we must meet.

While we are focused on giving devices a second life whenever possible, given the age of the MacBook and the number of issues identified during inspection, there was unfortunately very little salvageable value remaining. In situations like this, we offer customers the option to have the device recycled in an environmentally friendly manner, which was the option presented to you.

We understand it can be frustrating to go through the process and not receive the expected outcome, and we are sorry this transaction did not work out. We do appreciate you giving BuyBackTronics.com a try.

Best,
Ian
Customer Success | BuyBackTronics.com

Rated 5 out of 5 stars

Good selling experience

Good selling experience. Payment received when quoted albeit it did take awhile. My only issue I ran into is that if you opt for their shipping/packing materials. It may not fit everything if you're selling multiple consoles. Overall, customer was good and I would use them again in the future.

1 February 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Kirk,

Thank you for the feedback, and we appreciate the 5 star review. 😊

Apologies for the issue with the shipping kit. Our shipping team is typically very careful in selecting the appropriate box, especially for multiple devices, though it does seem we missed the mark in your case.

That said, I’m glad to hear the team was able to step-in and help get things sorted.

We take feedback like this constructively and continue to improve our service.

We appreciate you choosing us and look forward to delivering an even smoother experience next time.

Best,
Ian
Customer Success | BuyBackTronics.com

Rated 5 out of 5 stars

Second time a trade with them

Second time a trade with them, and my experience is flawless. Highly recommended.

1 February 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Natallia,

Welcome back, and thank you for the wonderful review. 🌟

We truly appreciate your continued support and recommendation.

Looking forward to working with you again.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Great experience

Worked with me to give me a fair price for my trade-in. Good explanation about why it was valued the way it was. Great experience overall.

6 March 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey MH,

Thank you for the thoughtful feedback. ✨

Yes, absolutely, you’ll always receive a thorough explanation if there’s ever an amendment. It’s an important part of keeping the process transparent and fair.

Glad to hear you had a great experience overall.

We look forward to working with you again.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Perfect transaction

Perfect transaction, timely, well done. i will positively use buybacktronics again, in fact this was my second time and i did not even shop anybody else because i knew i was gonna be treated well

4 March 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Randy,

That’s such a wonderful review, thank you for taking the time. 😊

And thank you for your continued loyalty. Nothing quite like a returning customer who also doesn’t see the need to even shop around, it really speaks volumes about the service we’ve built and refined over the years.

Glad to hear everything was smooth and lived up to expectations once again.

We truly appreciate your support and look forward to working with you again.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Good service

6 March 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Adrian,

Thank you for the review. 😊

Short and simple, but it says just about everything.

We appreciate you choosing us and look forward to many more in the future.

Cheers,
The BuyBackTronics.com Team

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