A really adult way of learning compared with Duolingo. Sensible phrases and lots of feedback on pronunciation. Enjoyable. But there seems to be no way to flag up problems. For example when using phone... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I wouldn't call Busuu the 'best' language learning app overall but, it is the best for those trying to begin to learn a foreign language. And the price for premium is very reasonable (basic is free).... See more
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I’ve been with Busuu for about 3 weeks and am enjoying the experience so far. The way in which the courses are structured allows me to spend just the amount of time I want to each day. I’m learning... See more
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I find this app easy to use and provides great clarity on words and pronunciation. I find helping others with their learning is incredibly good at keeping me engaged on the platform. What a great way... See more
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Company details
- Language Course Provider
- also in
- Educational Institution
- English Language Instructor
- Japanese Language Instructor
Written by the company
Busuu empowers everyone in the world to learn a new language. Our 120 million users make us a world-leading provider of language learning apps. With Busuu, language learners can train their reading, writing, listening and speaking skills, get advanced grammar units, and practice with native speakers. Busuu is available on the web and via an app for iPhone and Android.
Busuu's commitment
Written by the company
- We're committed to providing excellent customer service!
- At Busuu, we believe the journey you take to learn a new language should be as smooth and as enjoyable as possible. We want you to spend time learning languages, not trying to figure out how to use Busuu. This is why we, Busuu's Customer Satisfaction team, exist. You can rely on us to be your best advocate as we always try to improve the Busuu customer experience. As a member of the Busuu community, we care about your experience. Our commitment to you: We’re reachable. You can contact us by email, webform, and live chat, 7 days a week. Our team will always strive to get back to you as soon as possible. You will receive a reply in your language, from a real person who has investigated your issue and carefully considered a solution for you. The faster you get an answer, the quicker you can get back to learning with us! We’re determined. We don’t always have all the answers, but we are determined to find them. You can rely on us to be your best advocate as we always try and improve the Busuu customer experience. Our Customer Satisfaction team won’t settle until it’s sorted! We listen. We take all of your feedback into consideration. From suggestions, comments and issues, it is our responsibility to make sure your feedback gets heard whenever possible. We love hearing from our members! We’re trustworthy. We will always be honest and transparent with you. If we make mistakes (we are human beings, after all!), we will admit that we’ve made them, and we’ll do our best to make it up to you. We won’t let you down! We treat our customers as individuals. The members of Busuu’s Customer Satisfaction team are all unique individuals, and so are you! We understand that your expectations, your learning experience and your knowledge can be very different from another member, so we will always treat you as an individual. Many companies tend to talk to customers using bots and automated flows. At Busuu, we believe that you deserve to talk to a real person who will do their best to understand your needs and provide you with a positive customer experience. Happy learning with Busuu!
14 day money back guarantee
Give Busuu a try
If you're unhappy with your upgrade to Premium, then simply contact us on team@busuu.com and if it's within 14 days of your initial purchase, we'll refund your subscription costs, no questions asked.
Contact info
5 Appold Street, EC2A 2AG, London, United Kingdom
- team@busuu.com
- www.busuu.com
4.2
Great
20K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Busuu
Hello!
We simply LOVE that you love the rule explanations — because that's something we put a lot of thought into! Thank you for the wonderful review.
Keep going!
Busuu Team
It's good for beginner's
All good but one issue.
There are only 2 level in Korean, not intermediate level for Korean learners.
3 September 2026
Reply from Busuu
Hello!
Thank you for the feedback and for flagging the Korean course content — we appreciate you sharing this. We're always working to expand our courses.
If you'd like to share more details, please reach out via the Help section in the app or on our website.
Happy learning!
Busuu Team
Good service for language learning
2 September 2026
Reply from Busuu
Hello!
Thank you — good service for language learning is exactly what we aim to be!
Keep going and enjoy every lesson!
Busuu Team
I would love to have more speaking…
I would love to have more speaking practice content. While the educational aspect is great, I often struggle to transition into speaking. I wish there were more opportunities for speaking practice and engaging in short, sentence-by-sentence dialogues with native speakers. Additionally, it would definitely be amazing to have more practice and exercise pages within the app.
31 July 2026
Reply from Busuu
Hello!
Thank you for the great feedback! More speaking practice is a really valid wish — it's something we continue to develop. In the meantime, the AI conversation feature and native speaker community are great ways to get more practice.
Keep going, you're doing brilliantly!
Busuu Team
Premium Plus subscriber — broken certificate text ignored after 3 contacts, confusing certificate language policy
I'm a Busuu Premium Plus subscriber. On September 7, 2026 I completed an A2 level French course, but the certificate I received is in Russian (my interface language) — and the text is cut off mid-sentence: "...describe basic aspects of their [nothing follows]."
I have contacted support about this three times now (tickets #13630234 and #13630949), providing my full account details each time. On my third message I also attached a screenshot clearly showing the truncated text. Every time I only get the standard auto-reply — no human response has followed in over a week.
I was also told that a French-language certificate is only available on request, which is quite confusing for a certificate documenting completion of a French course — I'd expect the certificate for a French course to at least be offered in French by default, not just in the interface language.
I'd appreciate an actual reply, a corrected certificate text, and clarity on how to get the French version. As a Premium Plus subscriber, being ignored three times over a document I need for professional use (job applications) is disappointing.
7 September 2026
Unprompted review
Reply from Busuu
Hello!
Amazing, very helpful and easy to use — we love it! Thank you so much.
Keep learning and enjoy every lesson!
Busuu Team
Busuu
Busuu is helping me a lot in my path to learn and speak English more fluently, I feel with Busuu I’m going in the right way to achieve my goals, Thank you Busuu!!
1 September 2026
Reply from Busuu
Hello!
Thank you for sharing your journey! Feeling like you're going in the right direction to speak English more fluently — that's exactly the confidence we want to help build.
Keep going, you're doing brilliantly!
Busuu Team
Reply was very fast ;)
8 September 2026
Unprompted review
Reply from Busuu
Hello!
Reply was very fast — thank you for noticing! We always aim to be there when you need us.
Happy learning!
Busuu Team
Learning on Busuu is so much fun
Learning on Busuu is so much fun! I had been studying Spanish on Duolingo for 8 months, but I wasn't able to speak in Spanish in a real life. After using Busuu for 30 days, I decided to quit Duolingo and subscribed a paid plan of Busuu. I like the well structured course with grammatical explanations, and speaking practices.
30 August 2026
Reply from Busuu
Hello!
From 8 months of Duolingo to actually speaking Spanish with Busuu — that is such a brilliant story, and we're so glad you made the switch! The progress you're describing is real and well-earned.
Keep going, you're doing amazingly!
Busuu Team
It is making the learning more easy and…
It is making the learning more easy and better, it works wonderful.
31 July 2026
Reply from Busuu
Hello!
Thank you — making learning easier and better is exactly what we set out to do!
Keep going and enjoy every lesson!
Busuu Team
Very good , very good ,very good
31 August 2026
Reply from Busuu
Hello!
Very good three times over — we love the enthusiasm! Thank you so much.
Happy learning!
Busuu Team
Registered for the free course and was…
Registered for the free course and was so impressed I took out a subscription. Easy to follow and understand. Love being able to have conversations and work checked and corrected appropriately.
30 August 2026
Reply from Busuu
Hello!
From free to subscriber — that's exactly the journey we love to hear about! We're so glad the quality of the content spoke for itself.
Keep going, you're doing brilliantly!
Busuu Team
Reply from Busuu
Hello,
We're sorry to read you feel this way.
Our Customer Satisfaction Team did get back to you earlier in September but since then, we've not seen new responses.
We're getting back in touch with you to understand if there's anything else we can help you with.
Many thanks,
Busuu Team
Reply from Busuu
Hello!
Thank you! Community responses and affordability — two things we're really proud of. Glad they're making a difference for you.
Keep learning and enjoy every lesson!
Busuu Team
Reply from Busuu
Hello!
Thank you — and you're very welcome! We're glad the explanation was helpful.
Happy learning!
Busuu Team
Just diving in! Muy bueno!
Taking my time. Enjoying the full product. Will reinforce my learning by meeting with native Spanish speakers when I can. Excellent resource.
5 September 2026
Reply from Busuu
Hello!
Thank you — muy bueno indeed! Taking your time and enjoying the full product is exactly the right approach. Complementing it with native speaker conversations will take you even further.
Keep going, you're doing great!
Busuu Team
Reply from Busuu
Hello!
Thank you — very good and helpful is all we need to hear! We're glad Busuu is working well for you.
Keep learning!
Busuu Team
Great practice
It's easy to include language learning into my daily routine with bussu.
29 August 2026
Reply from Busuu
Hello!
Language learning fitting naturally into your daily routine — that's the goal! Thank you for sharing.
Keep it up, you're doing brilliantly!
Busuu Team
I expected Portuguese
I expected Portuguese, not Brazilian Portuguese. I requested a cancellation immediately after I realized this. Please cancel and refund my money.
28 August 2026
Beware the automatic renewal feature!
Beware the automatic renewal feature on this app!!! I paid for my 10 year old granddaughter to sign up for the premium version with her email address. No notification came to me as the credit card holder that it was being charged again. She stopped using the app after a few months. I notified Busuu within days of the credit card charge for renewal and they have refused to refund.
4 September 2026
Unprompted review
Reply from Busuu
Hello!
Thank you for taking the time to share this and we're sorry to hear about the unexpected renewal charge.
We'd strongly recommend reaching out to our support team directly via the Help section in the app or on our website so we can look into this for you and find the best resolution as quickly as possible.
Busuu Team
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