My dog gets so excited when his BusterBox delivery arrives So far, the toys have been a massive hit. Especially considering he wasn't much of a toy dog when he first came to us. The treats, although... See more
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Review summary
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Absolutely amazing boxes, very high quality toys and top notch treats for my 2 huskies, Sally and Odin, get so excited when they see the boxes come. Plenty of treats for the month, so less time wasted... See more
Company replied
We have been subscribed to BusterBox for years now and will continue to be subscribed for as long as we have dogs. Russ (my 11 year old cocker x golden retriever rescue) has learned that the box arriv... See more
Company replied
We love are buster box each month. Always comes with quality toys and my puppy lives the tasty treats. She gets excited every month when her box comes. Excellent delivery and always packaged well. Cus... See more
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Company details
Information provided by various external sources
Dog Subscription Box Service in Ireland and the UK - Sending healthy treats and fun toys for dogs monthly. Join our pack of happy doggies :)
Contact info
Grange Drive, Dublin 13, United Kingdom
- www.busterbox.com
4.4
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 45% of negative reviews
Typically replies within 1 month
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Absolutely amazing value
We received our first buster box with a free bed deal. My English Bulldog Tyson absolutely loves his new bed. He loves his toys he gets too as hes able to chew and play with them with out desorying the with in a day. The toys are amazing value and excellent quality. He also loves his treats as they are a great variety and they are flavours i would never of even thought of buying for him. Thank you soo much to the team at Buster Box me and Tyson are super happy with the box. Would definitely recommend them you will not be disappointed.
1 November 2025
Unprompted review
Reply from BusterBox
Hi there Gillian,
Thank you so much for your amazing review! We’re thrilled to hear that Tyson is loving his new bed and enjoying all his toys and treats.
It’s great to know the toys are standing up to his playtime and that he’s getting to try new flavours he enjoys!
We truly appreciate your kind words and your recommendation — it means the world to our team. We’re delighted to have you and Tyson as part of the BusterBox family, and we can’t wait to send more tail-wagging surprises your way!
Thanks again,
The BusterBox Team 🐶💙
Believe the reviews :(
Read reviews, ignored them and tried to give them a try but wish i didnt, never arrived and messaged many times half the time im getting ignored then days later a reply not helping at all pops up. Will now be going through my bank and reporting fraud !!
14 November 2025
Unprompted review
Reply from BusterBox
Hi Suzanne,
We’re sorry to hear that you’ve been unhappy with your experience. We did receive your messages and replied within our normal office hours — we noticed several emails were sent during the night, and while we completely understand frustration, our team isn’t available at midnight or 4am. We always aim to respond within 24 hours, and we did so in this case.
You did receive your box, and after you let us know you weren’t happy with it, we offered a clear and fair solution. We offered for you to return the unused bed and box. Once the items are returned, we’ll issue a full refund and cancel your account immediately.
This follows both our Terms & Conditions and UK Citizens' Advice guidelines
We’re still waiting for your reply so we can send the QR code and finalise the cancellation for you. As soon as we hear from you, we’ll resolve this straight away.
Kind regards,
The BusterBox Team
Good quality products
I received my first order very quickly, and everything in my Buster box was good quality, strong enough for my golden retriever not to destroy within 5 minutes. I got my box about 2 weeks ago, and she plays daily, and the toys are still fine. My dog loves the toys and treats. I would highly recommend.
11 November 2025
Unprompted review
Reply from BusterBox
Hi there Danielle,
Thank you so much for taking the time to leave this wonderful review! We're delighted to hear that your first BusterBox arrived quickly and that everything inside has been a hit with your golden retriever.
It’s great to know the toys are holding up to her daily play and that she’s enjoying the treats too!
We truly appreciate your recommendation — it means a lot to our team. We’re thrilled to have you both as part of the BusterBox family and can’t wait to keep sending joy your way each month!
Thank you again,
The BusterBox Team 🐶💛
They cater to every need
They cater to every need. If you ask for a specific toy its put in your box. If your payment was late you can contact and ask them to retake. Their toys give my doggies lots of fun. Really recommend this company for dog lovers.
10 November 2025
Unprompted review
Reply from BusterBox
Hi there Vikki,
Thank you so much for your lovely review! We’re delighted to hear that you’ve had such a positive experience with our customer service and that we’ve been able to tailor your boxes to your doggies’ needs. It’s wonderful to know our toys are bringing them lots of fun!
We truly appreciate your recommendation and are so happy to have you as part of the BusterBox family. If you ever need anything at all, we’re always here to help.
Thank you again,
The BusterBox Team 🐶💙
Fantastic value
My dog loves his monthly boxes, i get excited when they come, the toys and treats are amazing, he loves his toys.
9 November 2025
Unprompted review
Reply from BusterBox
Hi there Emily,
Thank you so much for your fantastic review! We’re thrilled to hear that your dog loves his monthly boxes — and that you enjoy receiving them too! It’s wonderful to know the toys and treats are such a hit.
We truly appreciate your support and are so happy to have you both as part of the BusterBox family.
Thank you again,
The BusterBox Team 🐶💙
If I could leave 0 I would.
If I could leave 0 I would.
When I first started this subscription it was perfect for our pup.
They as their age when you sign up…that’s fine but the treats and toys certainly don’t grow with age.
I have come up against several issues in the past few months and I have since cancelled by subscription…at least I thought I had! My account was set to cancel since end of August beginning of September with only one box left for the year…that was fine…however fast forward to November and they’re still trying to take money from my account even though I have emailed several times stating cancellation AND changing it back August/september…
Their reply wasn’t to cancel my account but offer an alternative solution…
Toys and treats are NOT worth the money !
5 November 2025
Unprompted review
Reply from BusterBox
Hi Reviewer,
I’m really sorry to hear about your experience and the frustration this has caused. I can see that our team has reached out asking for your account details so we can locate your subscription and sort this out for you. Unfortunately, since we haven’t received a response, we’ve not been able to identify your account or take action to resolve the issue.
If you could please reply to our request with your account information or email us directly at bark@busterbox.com, we’ll be happy to look into this right away and make sure everything is fully resolved for you.
Thank you,
Mandy - Customer Support Manager
My dog loved his box
My dog loved his box .
He was so excited when I was opening it for him . The treats were also to his liking and he is quite fussy .
Would highly recommend.
14 October 2025
Unprompted review
Reply from BusterBox
Dear Carl,
Thank you so much for your lovely review! 🐶💚
We’re thrilled to hear your pup loved his box (and the treats too — especially since he’s a bit of a fussy one!). It means a lot to us that you’d recommend BusterBox, and we can’t wait to keep sending more tail-wagging surprises your way!
Give your dog a big cuddle from all of us at BusterBox!
♥️— The BusterBox Team
Avoid at all costs
Avoid at all costs. Completed the 12 month subscription with this company. Sent me several sales emails to get us to sign up for another year which I ignored. They automatically renewed our subscription without our permission and took money from our bank and will continue to do so for another year. I’ve emailed several contacts from their business with no response. Absolutely disgusted with this, should be ashamed of themselves.
22 October 2025
Unprompted review
Reply from BusterBox
Hi Victoria,
I’m really sorry to hear about your experience. I’ve sent you an email but haven’t received a reply yet — I’d really love to hear from you so we can help get this sorted as quickly as possible.
Please check your inbox (and spam folder, just in case) and reply when you can so we can resolve this for you.
Thank you,
Mandy - Customer Service Manager
Really friendly staff and my dogs very…
Really friendly staff and my dogs very really excited every month for their boxes, they literally try to chew open the box! Thanks!
20 October 2025
Unprompted review
Reply from BusterBox
Thanks so much, Jade! 💚
We’re so happy to hear your pups get that excited every month — that’s exactly the reaction we love to see!
Our team will be thrilled to know you’ve found us friendly, too.
Give your dogs a big hug from all of us at BusterBox! 🐶📦✨
♥️ The BusterBox Team
My Stella loves her busterbox -toys and treats
I receive a busterbox once a month and my puppy absolutely loves it, she loves playing with her new toys, soft toys and chewy toys, and she always loves any new treats she gets, there are 3 bags of doggy treats and 3 toys. They are different toys and treats every month which adds to her excitement
18 October 2025
Unprompted review
Reply from BusterBox
Thanks so much, Toni! 💚
We’re thrilled to hear that Stella loves her BusterBox — it sounds like she’s having so much fun with her new toys and treats each month!
We love keeping things fresh and exciting for our pups, so it’s great to know she’s enjoying the variety. 🐾🎁
Give Stella a big cuddle from all of us at BusterBox! 🐶💞
♥️ The BusterBox Team
Unable to cancel will have to complain to the bank
my partner has emailed this company 4 times over the last last 6 months to cancel this subscription, they never cancel and keep taking £30 a month and providing even worse treats and toys - avoid at all costs
16 October 2025
Unprompted review
Definitely a decrease in quality of…
Definitely a decrease in quality of toys and treats, including quantity. Wonder if it’s because I’ve set to cancel?! Don’t bother signing up if you aren’t 100% sure you want it as they don’t let you cancel until the subscription is up, which you have to set to cancel yourself.
15 October 2025
Unprompted review
Ridiculous amount of spam emails
Ridiculous amount of spam emails. Multiple a day with misleading subjects designed to lure you in to read them. Some of them can actually be quote alarming to see pop up until you see who its from. Bad first impressions of the company so no way would I join them
15 October 2025
Unprompted review
Reply from BusterBox
Hello Jack,
We’re really sorry to hear that our marketing emails have left a negative impression — that’s certainly not the experience we want for anyone.
Our goal is always to share offers and updates that might interest dog owners, but we completely understand that too many emails can be frustrating.
We’ve tried reaching out to get your details so we can remove you from our mailing list immediately, but we haven’t yet heard back. If you could please contact us at support@busterbox.com, we’ll make sure your preferences are updated right away. Unless we know your email, we are not able to help.
Thank you for your feedback — it helps us improve how we communicate, and we truly appreciate you bringing it to our attention.
Kind regards,
Mandy
BusterBox Manager
Amazing
Amazing. My little boy loves everything in his box, gets so excited when his package arrives. Thank you Buster Box, couldn’t recommend enough!
7 October 2025
Unprompted review
Reply from BusterBox
Hi Ffion,
We’re absolutely thrilled to hear your little boy is loving his BusterBox! 🐶🎉 His excitement means the world to us — that’s exactly what we aim for with every box.
Thank you so much for your kind words and recommendation, it really makes our day!
Big tail wags from all of us at BusterBox 💙
Great box
The toys are good quality and my pup loves them.she plays for hours with them .the dog bed that came free is very much loved by her and two of my other fur babies too .
19 September 2025
Unprompted review
Reply from BusterBox
Hi Jane,
Thank you so much for your lovely review! 🐾 We’re so happy to hear your pup is loving her toys — sounds like she’s having a blast! It’s great to know the free dog bed is a hit with the whole furry family too. 😍
Sending lots of tail wags and cuddles from the BusterBox team! 💙
Great quality products Good variety of…
Great quality products Good variety of products too. My dog loves his buster box he can’t wait for the next one
Ted loves his free bed . Thank you and we look forward to the next box 🐶
15 September 2025
Unprompted review
Reply from BusterBox
Hi Pearl,
Thank you so much for your wonderful review! 🐾 We’re thrilled to hear that Ted is loving his BusterBox (and his free bed too — what a lucky pup! 😍). We can’t wait to send you both your next box of tail-wagging fun!
Lots of love from the BusterBox team 💙
Something different everytime
Something different everytime, my dog loves getting his buster box
17 September 2025
Unprompted review
Reply from BusterBox
Hi Jane,
Thank you so much for your kind words! 🐶💙 We’re so happy to hear your dog loves his BusterBox — we love keeping things fresh and exciting for our furry friends each month!
Big hugs and tail wags from the BusterBox team! 🐾
Busterbox
I was very pleased with Busterbox at the start. Toys and treats good quality, most of the time, however, any problems were quickly resolved without any issues.
About 8 months into my subscription, I unfortunately lost my dog, it was sudden and unexpected, two days later my busterbox arrived, nobodys fault, just bad timing. It hurt so much as my boy loved receiving his monthly box, he used to get so excited. Anyway, I contacted busterbox to cancel my subscription, my subscription was cancelled, as a one off "This is a one-time courtesy and will not apply to any future subscriptions with BusterBox in the event of cancellation mid-subscription".
31 August 2025
Unprompted review
Reply from BusterBox
Dear Jacqui,
We’re truly sorry to read about your heartbreaking loss. 💔 Losing a beloved companion is never easy, and we completely understand how painful it must have been to receive a box just after.
I’m glad our team were able to support you quickly and cancel your subscription during such a difficult time. Please know that our “one-time courtesy” wording is simply standard policy language, but in reality, we always approach situations like yours with empathy and care.
Thank you for being part of the BusterBox family and for sharing your boy’s excitement with us – that means the world. Sending you lots of love and comfort during this time. 🐾❤️
Warm regards,
The BusterBox Team
Loved by humans and dogs!
We have been receiving Buster Boxes for a number of years.
The toys are amazing and the treats are different and if not enjoyed by our dog who is incredibly fussy the my daughters dog enjoys them.
Best part is watching our dog opening the box himself (not the mess but hey ho!)
Any issues have been resolved by customer services very quickly.
I am always telling people about these boxes because we love them.
14 September 2025
Unprompted review
Reply from BusterBox
Hi there Nina,
Wow — thank you so much for being such a loyal part of the BusterBox family! 🐶💙 We’re thrilled to hear you’ve been enjoying your boxes over the years, and that both pups are getting in on the fun (even the fussy one 😄). Watching them open their boxes is definitely one of the best parts — mess and all!
We really appreciate your kind words and recommendations, and we’re so glad our customer service team has been able to help whenever needed.
Sending big tail wags from all of us at BusterBox! 🐾
Great Service, Great customer support
Been with Busterbox for years now.
Every time my dogs dietary needs change, preference in toys or any other changes pop up, they're so quick to change & accommodate the request.
One of the best & nicest support team i've come across
12 September 2025
Unprompted review
Reply from BusterBox
Hi Ryan,
Thank you so much for your amazing feedback and for being part of the BusterBox family for all these years! 🐶💙
We’re so happy to hear our team has been able to accommodate your dogs’ changing needs — we know how important that is. Your kind words about our support team truly mean the world to us!
Big thanks (and tail wags) from everyone at BusterBox! 🐾
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