Buss Murton Law Reviews 

405
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the staff for being extremely professional, deeply knowledgeable, and genuinely supportive throughout property purchases and complex legal processes. Consumers highlight that the overall service is delivered efficiently, featuring very prompt responses and clear guidance that make stressful milestones much easier to manage successfully. However, some customers also noted occasional communication gaps or minor delays when staff members transitioned during important stages of their ongoing legal cases. A few reviewers felt that progress updates could have been more proactive, occasionally requiring extra personal effort to chase down necessary information.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing them as consistently professional, polite, and... See more

Service

Customers consistently note positive experiences with service, highlighting efficient, professional, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting professional, supportive, and... See more

Response time

Consumers find response times to be prompt, efficient, and consistently responsive to their needs and... See more

User experience

Customers had positive experiences with user experience, reporting an excellent process from start to finish.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Kerry Carter before when she was with another firm, and were very pleased when we managed to locate her at Buss Murton in Cranbrook. Both Kerry and Jenifa have been an absolute pleasu... See more

Company replied

Rated 5 out of 5 stars

FIRST CLASS experience. Kerry, Jenifa and Jade all helped me with my house purchase. Very professional, kind, polite, knowledgeable and always went that extra mile. I would definitely highly rec... See more

Company replied

Rated 5 out of 5 stars

This is the second time we’ve used Buss Murton Law for a house sale and purchase, and once again they were extremely helpful throughout the whole (and often stressful) process. Kerry was fantastic — s... See more

Company replied

Rated 5 out of 5 stars

Both Kerry and Jenifa were a dream to deal with! Never came across a conveyancer that are both professional but so helpful whenever I had issues along the way. Will be recommending them to everyone! T... See more

Company replied


Company details

  1. Lawyer
  2. Divorce Lawyer
  3. Employment Attorney
  4. Family Law Attorney
  5. Legal Services
  6. Real Estate Attorney

Written by the company

A full service, professional law firm dedicated to providing top quality legal advice you can trust. We have been providing trusted legal advice in Kent & the South East to individuals and businesses since 1713. For Individuals we can advise on: Residential Property Family & Divorce Private Client Employment Dispute Resolution For Businesses we can advice on: Company & Commercial Commercial Property Employment Law Dispute Resolution Call us on 01892 510 222 to discuss your legal needs.


Contact info

4.8

Excellent

TrustScore 5 out of 5

405 reviews

5-star
4-star
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1-star

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4.8

All reviews

(405)

97 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sale of family property

Our conveyancer, Gail Anthony, was extremely efficient, professional, resourceful and painstaking in her attention to the details of our property sale. We knew we could rely on her to move matters forward carefully yet swiftly.

30 April 2026
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Gail. Client satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 3 out of 5 stars

I am extremely disappointed with the…

I am extremely disappointed with the lack of service i have received during the process of purchasing a property.
The sale of our property was a stark difference and completely positive experience however unfortunately the conveyancer left Buss Murton and our case was handed over to someone else whom i had to consistently chase for updates and even got us confused with another new build client at one point. I have little faith in the attention given to surveys and after a month of moving in have again had to chase the nhbc documents which should of been produced on completion. Very disappointed and frustrated with the whole experience and would not recommend at all. Think the business needs to touch base with reality and understand the stress of moving and keep their clients updated regularly especially given the charges.

28 April 2026
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you for taking the time to leave a review. We are very sorry to hear that your experience with us did not meet your expectations. Please be assured that we are committed to providing a high standard of service and we take your feedback seriously. Thank you again for bringing it to our attention.

Rated 5 out of 5 stars

Efficient

Efficient, good communication when needed and helpful on something I've not dealt with for a long time.

8 April 2026
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for taking the time to leave your feedback. We pride ourselves on providing the best possible service and outcome for all our clients, and we’re pleased your experience met our high expectations.

Rated 5 out of 5 stars

Recommended for conveyancing...

Despite our house sale taking much longer than anticipated, Buss Murton was constantly working to get the sale progressing and keeping us informed every step of the way. We will use again.

20 April 2026
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for taking the time to leave your feedback. We pride ourselves on providing the best possible service and outcome for all our clients, and we’re pleased your experience met our high expectations.

Rated 5 out of 5 stars

Recommended for complicated family law

The family team at Buss Murton have dealt with a long and complicated will and LPA matter for our family. I thoroughly recommend their services.

14 April 2026
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

We’re very grateful to you for leaving your 5-star review. We pride ourselves on our professional and friendly approach, and we’re pleased your experience with Buss Murton met our promise.

Rated 5 out of 5 stars

Great service great people great…

Great service great people great company 👍

7 April 2026
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for taking the time to leave your feedback. We pride ourselves on providing the best possible service and outcome for all our clients, and we’re pleased your experience met our high expectations.

Rated 5 out of 5 stars

Sohret Haffenden was professional and…

Sohret Haffenden was professional and super to deal with whilst writing our wills.

9 April 2026
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Sohret. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Professional, and extremely helpful

Solicitor Ed Walter is professional, to the point and extremely helpful in all ongoing legal matters and advice we have needed assistance with recently.

31 March 2026
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Ed Walter. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton

Rated 5 out of 5 stars

Very efficient and professional service…

Very efficient and professional service throughout.

2 March 2026
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for taking the time to leave your feedback. We pride ourselves on providing the best possible service and outcome for all our clients, and we’re pleased your experience met our high expectations.

Rated 5 out of 5 stars

Probate House Sale

The house sale process was extremely straightforward from start to completion. Communication was superb, ensuring we knew exactly where we were at any point. The team were always available and any questions or queries answered either immediately or very quickly. We felt very much looked after and would highly recommend Kerry, Jenifa and the conveyancing team at Buss Murton.

27 March 2026
Unprompted review
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Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Kerry Carter and Jenifa. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Excellent service .

Excellent service .
We have been with kerry Carter and buss Murton law since 1996 .
We only use kerry for all our legal matters , kerry and her team go above and beyond on every house purchase and sale we have done i have recommended them to friends and family . And we will carry on using BUSS MURTON LAW for every other legal transaction we need in the future.

18 March 2026
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Kerry Carter. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton. We look forward to many more years in supporting you with your legal matters.

Rated 4 out of 5 stars

Legal service provided by Buss Murton Law

Great communications showed by the head conveyancer throughout the process. Additionally there was always a team member available to support my queries. Acted morally and gave good guidance where needed.

1 January 2026
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you for your review of your experience with Buss Murton. We value every client’s feedback as it helps us to maintain our high expectations of the service we deliver.

Rated 4 out of 5 stars

Purchase 0f Les Deux KK T10969-0002

The Service was completed within the quoted price and pretty much within the predicted timescale.
The Buss Murton staff with which I dealt: Sola Makinde and Jodie Gold were friendly, helpful and patient.
I felt that the communication as to progress during process could have been better.

10 March 2026
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you for your review of your experience with Buss Murton. We value every client’s feedback as it helps us to maintain our high expectations of the service we deliver. I will pass your comments onto Sola and Jodie.

Rated 5 out of 5 stars

Sohret was professional

Sohret was professional, helpful and made the experience a pleasant one.

4 March 2026
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Sohret. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Professional and sensitive

Everything was explained clearly and work carried out professionally and sensitively, within the expected time scale.

2 March 2026
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for taking the time to leave your feedback. We pride ourselves on providing the best possible service and outcome for all our clients, and we’re pleased your experience met our high expectations.

Rated 5 out of 5 stars

Brilliant

Sohret at Buss Murton Law was fantastic, she helped me navigate organising my father’s estate after his death with ease and professionalism. I felt supported every step of the way.

1 March 2026
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Sohret. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Buying and selling

Ensured the process of selling and buying went smoothly. Being able to come into the offices to sign forms instead of doing them over the internet.

31 January 2026
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

We’re very grateful to you for leaving your 5-star review. We pride ourselves on our professional and friendly approach, and we’re pleased your experience with Buss Murton met our promise.

Rated 5 out of 5 stars

Buss Murton

Sola, and her assistant Jodie couldn't have been more helpful. Their professionalism and compassion,at a very stressful time, was very much appreciated.

10 February 2026
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Sola and Jodie.We pride ourselves on our professional and friendly approach, and we’re pleased your experience with Buss Murton met our promise.

Rated 5 out of 5 stars

Samiha and her staff are very friendly…

Samiha and her staff are very friendly and welcoming and Samiha explained everything clearly regarding our wills and the inheritance tax implications.

6 February 2026
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Samiha and her team. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Great service from all the staff

6 February 2026
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for taking the time to leave your feedback. We pride ourselves on providing the best possible service and outcome for all our clients, and we’re pleased your experience met our high expectations.

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