BusBank Reviews 

Kayla Dorrans was an amazing help during the whole reservation process and was able to guide us well, as it was our first time using charter services. We exchanged many emails and she even makes sure to book a call with you and go over any of your questions/concerns. The day of, the mini-bus was exactly what we were expecting and the driver was very professional throughout the whole day. I would 100% reccomend using BusBank.

We had a great experience with this charter service! The response time for our quote was very quick, and our account executive, Josh Kittle, provided excellent communication and support throughout the process. The booking platform was easy to use, and the pricing was reasonable. Our bus was clean, well-maintained, and our driver was professional and courteous. Everything went smoothly from start to finish — we’ll definitely book with them again!

My client used BusBank for their wedding and they were great! The driver was very communicative with me throughout the night and he was right on time with his arrivals. I would recommend them!

Amazing Customer Service!

Tom is the best and a life saver! Would highly recommend working with him on your next charter.

I use BusBank for all our group events. Their buses are always top-notch! Their bus drivers are always very friendly and accommodating towards our group. They are also very communicative on-site regarding their location, which makes it helpful if they aren't able to stage at the place we agreed upon. Finally, Desmond, our driver on this trip, was AMAZING!! He called when he arrived and waited until I gave him the final sendoff. I highly recommend using BusBank for all your events. We've used them several times now, the past two years, and I've never been disappointed. DO IT, you won't be let down, I promise you. :)

BusBank, you have gained a returning customer in the future. Thank you for such a seamless process from beginning to end. Special shoutout to Kayla, thank you for your support during this process. You made everything super easy. Thank you!

Request Kimberly Lindsey to work with on your bus / shuttle needs.

She is an industry expert, excellent communicator, offered fair pricing, and provided great service throughout the process.

You may find a slightly cheaper rental option, but if you want confidence the job will get done right, go with Kimberly.

Phone: 312.476.6195

Timely pick up and drop. Clean, comfortable van. Felt safe during the ride.

This was such an incredibly easy trip because of Busbank! I only found out we needed a bus for our youth group trip two weeks before the event. Tom was super fast with his communication, he was helpful with explaining everything and put bus driver Surjit Beol was wonderful! I will definitely be using Busbank again!

I have been using Busbank for a good few years, even when I moved company I continued to book with them. I have great service, especially with Steve, who is so efficient, kind and understands my different group dynamics and locations, and manages it all with grace and the greatest of ease. I am not sure how I would manage if I didn't have Busbank to rely on.

Our drivers were very professional and made us feel like we were VIP passengers. The bus was very nice and we got where we needed to go safely and in good time. I will definitely use BusBank for another tour!

Not only was the reservation process simple, our driver was FANTASTIC! Steve was patient when my auto-pay didn't go through and we were able to get that all sorted even though it was after the deadline for full payment. Dino was our driver and he was so friendly with the students, and helpful when we were trying to find him after the event. He also had called ahead of the event to ensure he knew exactly where to pick us up due to construction int eh area and we worked out a bus friendly plan for him to arrive in plenty of time and pick us up at the right location without blocking traffic on a main road in our small town. Could not enjoy working with this team more.

Our colleagues were extremely impressed with the professional, prompt service and cleanliness of the shuttle.

Our driver Keisha Wilson was the best! She was an excellent driver. We would like to request her for all subsequent Diamond Tour trips.

We were relying on BusBank for shuttle service between the airport, train station, and hotel for our event. As the event coordinator, transport was one of the key sources of stress for me, but BusBank made everything easy. Responses from Kimberly Lindsey were always almost instant. She coordinated a complicated trip with seeming ease, and was very patient with our organization while we got the details of our trip sorted. Everything was exactly as I requested it to be, and our driver Martin was great.

Canceled one of our two busses required, 2 hours before our wedding, left us scrambling to find transportation and then only refunded us the cost of the bus that canceled. Would not use again.

This is the first time we have used BusBank, and it was a pleasant experience. We booked our trip from Pittsburgh to NYC over a year in advance, and right up to the time we left on September 22, 2025, the account representative we were dealing with, Kimberly Lindsey, was quick to respond to all of our questions. Our outbound bus driver, Wilmar Rodriguez, was on time and was very nice and accommodating to our group. Our return bus driver, Mark A Torres, was just as pleasant. He made it clear that he was there to serve our group. The only reason I didn't give the experience a 5-star rating is that the bus returning to Pittsburgh on October 1, 2025, was not clean and seemed like it could have been an older model. There was rotten food in the overhead compartments, which a couple of people in our group had to clean up before the rest got on the bus. Despite that, Mark was very apologetic and accommodating, stopping as many times as needed so that some in the group could stretch their legs. Again, this was a very nice experience, and I would absolutely use BusBank again!

Was the easiest and best bus experience we have had! Thank you for everything! I never write reviews this might be my first time but was truly such a great experience.