Bunnings Reviews 

I have been twice recently to Bunnings Box Hill South in search of an item. I was told it was in stock but no-one could find it. On the last trip, I was told by four different staff that it was in stock and in three different locations. I walked up and down withoiut success. Eventually one of the staff admitted he couldn't find it. This happened on a previous visit with another product. I am sick to death of wasting my time when no-one knows where anything is. I am also frustrated that on a Saturday morning they only have one checkout open (with a long queue) and all the self-checkouts closed. Not acceptable!

Trade website is disappointing, huge company like Bunnings should do better. So many tradies would like to use it, but what is the point if it's quicker go to the store.

Hired a floor sander from Bunnings Warehouse Mornington, it didn’t sand at all.
I was sent back and forth three times, told to change sandpaper, only to later be told on the third trip back that I needed an extender for it to operate. This information should have been provided at the time of the hire.
I wrote a email to let them know and was told I should have looked up a QR code to use the machine this never mentioned as well.
An entire Sunday wasted because staff failed to give basic operating instructions.
Charging customers for equipment that cannot be used without undisclosed requirements is unacceptable.

The service from Bunnings Midland takes service to new lows. Ordered a Kaboodle kitchen and after multiple calls to correct wrong information and then waiting 6+ weeks (understandable for the colour doors) when it arrived into WA it got sent to the wrong address twice (even after l rang and told them when l got an alert it was going to the wrong place and l didn’t live on that vacant airport land nor would l install a kitchen on it).

After finally getting delivered to the right address my installer highlighted several broken wooden panels (happens with a lot of packages l get it).

Tried to get these returned and Bunnings Midland wanted me to return the whole damn 50kg+ pantry (which the installer had half in) instead of removing just two new panels from the current stock.

Do better Wesfarmers and poorly trained staff, computer illiterate and no understanding of trades or customer service.

Increasingly my visits to bummings are less as apart from their scam ads for lowest prices and they'll beat them, I can never find any staff member to help when I needed to find something especially in plumbing which is the biggest mess you've ever seen. Then when you finally find one , they say, that's not my department then send a request , wait and wait and they turn up then look on the website as they don't know shit, and have an attitude which says why are you bothering me! When I do buy something, there's always some cerebrally challenged dweeb at the entrance who wants to check my receipt! I tell them , no I just came from the checkout 2 metres away , you can't check my receipt . Bye

Corrugated steel garden bed edges dangerous. Slipped on side pg bed and tore my shin, requiring 26 stitches a day massive loss of blood. There needs to be a cap over edges

Their market place items are not always in stock. you order and pay, Then later recieve an email saying purchase is cancelled. It's pretty poor from a huge company. Leave a negative review and get an email saying it can't be posted, their team don't approve. How biased is that for buyers?

$149 for a fire pit, mostly kept out of the rain, rusted to hell within a year and collapsed. Aurus 450 low smoke fir pit.

Bunnings is good at covering up the truth. I lodge a complaint on their website for a product and they sent me back feedback saying they would not accept my complaint. A garden hose that they sell is supposed to have 30 years warranty which is complete lies by gardenia they expect you to have a receipt to prove you bought the hose from them.
First of all receipts fade and you lose them. The hose was only five years old and he started leaking like any other hose. Lots of pinholes and cracks everywhere quite an expensive hose. Psychological complaint about the hose leaking and splitting and the warranty is a complete joke and they sent me a reply back saying my complaint is not accepted. It doesn’t follow their guidelines.

DONT ODER SAME DAY DELIVERY. THIS IS THE 4TH TIME I HAVE ORDERED SAME DAY DELIVERY AND 2 DAYS LATER THE PARCEL IS STILL IN TRANSIT ! LIKE WTF - AGAIN !!!! THE LAST TIME THEY DELIVERED THE WRONG ITEM 1 WEEKS LATER AND THEN TOOK 2 WEEKS TO SEND ME THE CORRECT ITEM. THIS TIME I HAVE CANCELLED THE ORDER. COMPLETLY USELESS THEY SHOULD NOT OFFER SAME DAY DELIVERY AS THEY CAN NOT DELIVER

Found what I was looking for very easy, cashier was freindly.

Bunnings Stafford - asked a lady in the department to give me quote on carpeting the house so showed her the plan and she said " this is beyond me . Look for a tradie to do this for you ". I thought, then why are you in this department. " Surely you are not just expected to accept payment but to answer customer queries". I hope their staff get more training in customer service.

Bunnings website has consistently got worse over the past six years on both mobile and laptop devices. A tragic example of enshitification. It takes forever to load, many of the products are incorrectly sorted into searches and its a crapshoot if products are actually on the shelves when it says they're available.
What a pity there is no realistic alternative for buying hardware given the success of their predatory destruction of competition and exclusive vendor agreements. Ive spent thousands there over the past few years, so it feels personal when basic attenpts at being a customer are frustrated. Infuriating.

Today we were at bunnings Campbelltown. While having a coffee in the cafe at around 11am we noticed in the outdoor furniture there was a staff meeting with about 20 staff. Bad time to have a staff meeting especially when people are looking for a staff member to help them.
Not impressed.

Two wasted trips for things that were apparently available in store online but in reality were not. So sick of their terrible crappy website and clueless customer service.

It appears now that dogs have the upper hand (or is it paw) when it comes to bunnings shopping nowadays. People taking their dogs for a walk while they wander aimlessly around the aisles in the shop have increased in numbers recently and if bunnings thinks that I should have to push my way past the wayward pets that are not controlled by their owners, well I choose to go elsewhere when possible so that I can have a more pleasurable shopping experience. Yes dog owners, its all yours now. Give your dog a credit card.

If you order from Bunnings online.. Don't even bother trying to contact them on there...
Absolutely Hopeless Online Support even though I ordered from them online...

Staff take forever to answer the phone and then put you on hold whilst supposedly transferring you to the department you want until the call rings out and you get cut off. When you call back, you wait over 15 minutes to try and speak to someone at customer service until you give up in disgust. Truly awful customer service.

Grass seeds bought 3 times, nothing came out of it! what a lowlife company is this? Bought Ryoby wipper snippeer, worked 3 times than straight in the resicle bin,

We bought an Kitchen Couture air fryer for a xmas present from Bunnings online and when the person who the air fryer was for tried use it, it would not work so we went to the Batemans Bay store and were told it was not their responsibility as Bunnings only sells them for some one else. We were given contact details and told go home and try these people. But we got placed in queues that never get answered we then tried the distributor but he hung up on us so back to Bunnings. The staff there tried to contact them as well but no avail we have now spent about 3 hours being run around and generally getting nowhere