Nothing but praise for the service from BullionVault over the years, for multiple family members. Everything works online. Getting into metals was so easy, reliable audits and monthly statements, g... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
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I like BullionVault because it is easy to buy and sell on their online system. I deposit and withdraw cash after I sell gold. they have full transparency about every user's amount of gold and where i... See more
Company replied
There is good hand holding and everything you need to know and understand is available! The small deposit is obviously a tease to draw you in but its something for nothing and a small investment will... See more
From the outset of using Bullion vault, I have found the set up and service easy and excellent. from transferring funds to withdrawls. Site is easy to navigate and make changes as necessary. Any pr... See more
Company details
- Gold Dealer
- Alternative Financial Service
- Gold and Silver Trading Company
- Investment Company
- Investment Service
- Non-Bank Financial Service
About BullionVault
Written by the company
BullionVault is the world's largest physical gold and silver market on the web, offering private investors the cheapest access to and storage of physical bullion. Launched in 2005, it has now enabled more than 130,000 private investors across 175 countries to benefit from the low dealing costs, deep liquidity and ultra-high security of the wholesale bullion market.
Holding more gold between them than do most of the world's central banks, BullionVault users – 89% of whom live in North America or Western Europe – today own £6.9 billion worth of gold, silver, platinum and palladium bullion in total ($9.2bn, €8.0bn, ¥1400bn).
BullionVault.com offers:
• Oine & smartphone trading 24/7;
• Instant settlement of physical bullion for GBP, EUR, USD and JPY;
• Low-cost storage in secure vaults (London, New York, Singapore, Toronto & Zurich);
• A unique Daily Audit proving the full allocation of client property in public
In 2008 BullionVault became a full member of professional trade body the London Bullion Market Association (LBMA). In 2011 it was one of only four businesses to feature on both The Sunday Times' Fast Track and Top Track league tables of private companies by growth and by size. Winner of a 2009 Queen's Award for Enterprise Innovation, BullionVault received a second award in 2013, this time for International Trade after growing overseas sales by 140% in 4 years. In 2017 it was chosen as online vaulted bullion partner by the mining-industry-backed World Platinum Investment Council.
For further information, please visit https://www.bullionvault.co.uk
BullionVault Details
Written by the company
Contact info
3 Shortlands (7th floor), W6 8DA, London, United Kingdom
- +44(0)208 6000 130
- support@bullionvault.com
- www.bullionvault.com
Buy Gold Bullion Online at BullionVault
4.6
Excellent
3K reviews
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LIVE CHART MANIPULATION
It is disappointing that BullionVault froze its charts on Sunday night, which has misled its clients. At 11:00 pm on Sunday, 08/03/2026, the charts stopped updating. While the actual spot prices of the metals were falling, BullionVault’s charts remained frozen. Even now, at 00:26 on Monday, 09/03/2026, the charts are still frozen.
I find it suspicious that BullionVault is selling metals at prices lower than the spot price shown on their charts, when in reality those prices were actually above the true market spot price. This is a serious deception, and my trust in BullionVault has been completely eroded. This is a cynical attempt to exploit its clients. I have kept screenshots. I was going to recommend Bullionvault to my friends and family, but that has now taken a 360 turn.
8 March 2026
Unprompted review
Reply from BullionVault
Dear Mr Connolly,
We are sorry for the brief outage in BullionVault's live spot-price chart you experienced starting at 11pm UK time on Sunday night.
Because our chart uses data from an external third-party source, you'll understand that we cannot and do not make any guarantees for its stability, availability or accuracy. But our Tech Team worked quickly to restore live chart updates from back-up feeds, and that work - completed before 1am UK time - also enabled our own trading bots to begin quoting live bid/ask prices on the Order Board too. The prices you had seen in the meantime had come from other users.
Again, we're sorry for the chart outage, and we hope that your future experience can help restore your high opinion of BullionVault's service.
Kind regards,
The BullionVault Team
Email: support@BullionVault.com
Contact us: https://www.bullionvault.com/help/contact_BV.html
Phone UK and International: +44 (0)20 8600 0130
US and Canada toll-free: 1-888-908-2858
Opening Hours: 9am to 8:30pm (UK), Monday to Friday
I have used bullion vault since 2008 I…
I have used bullion vault since 2008 I believe and found them to be very efficient and so easy to use. I am not at all technical and love the wizard, does it all for me! Totally recommend ❤️
8 March 2026
Best for investing in gold and alike
Transparent rules, low fees, excellent HELP informations, secure transactions.
7 March 2026
Overall very good.
It's a great service the only thing that's a bit annoying is adding money but I understand it's hard to work with payment providers when you're doing something like investments.
6 March 2026
I am new to BullionVault
I am new to BullionVault, but the system seems easy to use. I am still learning. Lots of notifications from them, every step of the way
6 March 2026
Solid service for many years
Been with them for a few years now. Platform works well, pretty easy to use and makes regular purchasing straighforward with the autoinvest option (for gold).
5 March 2026
Hard Assets backed investments
I was looking for a hard asset-backed investment platform to diversify my investments. I came across BullionVault and was impressed with the company as a whole: its background, the platform setup, ease of use, competitive service prices, and having four specific assets to invest in made my choice easy. Ups and downs are a matter of course with investments, but having up-to-date information, which is provided, lets me track my investment with confidence. Enjoying the platform, I have and will continue to recommend BullionVault.
3 February 2026
Satisfied, new customer
I was able to upload my documents through the portal and get verified. The daily audit provides a lot of visibility into where the gold is is stored.
3 March 2026
Bullionvault is secure, low cost and simple to use and
The Bullionvault user interface is a model of clarity which. makes the purchase or sale of even the smallest amount of bullion completely straightforward. I have held an account for many years and find the combination of security with low storage and dealing costs unbeatable. I recommend this company without hesitation.
3 March 2026
Best physical gold/silver broker in Europe
The easiest way how to buy gold/silver in Europe. Low spreads, low fees, a reputable institution.
3 March 2026
Unprompted review
First class
I have been with bullion vault for a number of years now and I have found them very helpful and professional .
Any problem they are there to help you if required.
I have no problem in recommending them .
Great company, First class.
2 March 2026
Easy to use website
Easy to use website. No transaction fees. Good value storage costs. I would definitely recommend it to my family and friends.
1 March 2026
Excellent, convenient and fast. Hassle free.
I have had my Bullionvault account for over 10 years and have never had a problem with it that a quick conversation with support could not resolve. Those were just teething pains. It has been an excellent experience throughout with them. Highly convenient and the app works wonderfully and swiftly.
1 March 2026
Quality company
Quality company, always easy to actually speak with someone which is becoming a rare service these days.
Highly recommend as a Bullion Vault.
28 February 2026
Unprompted review
In six years, I've never had a problem.
I rang BV today with a question about downloading statements and other info. They were absolutely brilliant. The sorted my query out in a jiffy. I've been with them for nearly six years now and never had a problem.
27 February 2026
As always great and friendly service
As always great and friendly service. Many thanks 🙏
27 February 2026
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