Patience, professionalism and advice. The service is second to none. My wife and I are in our eighties and were daunted by the fact our wills needed to be updated. We contacted Buckles and our fears q... See more
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Review summary
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Reviews shaping this summary
We have used Andrew Williams previously in connection with our Wills. We wanted to use him again as he is very relatable and such a nice person to deal with. He is thorough and explains things in det... See more
Company replied
We used Buckles (Peterborough) to renew our wills. We found them really helpful and they explained things in simple, understandable terms. We had a number of issues that meant things weren't straight... See more
Never spoke 'over our heads'. Always explained everything very clearly and only too willing to answer any questions. Guided us though every stage of creating new Wills and Lasting Powers of Attorney.... See more
Company details
- Legal Services
- also in
- Conveyancer
- Divorce Lawyer
- Employment Attorney
- Estate Planning Attorney
- Family Law Attorney
Written by the company
Buckles Law is a full-service law firm committed to delivering high-quality legal advice and exceptional client care. With a strong regional presence and international capability, we serve a diverse client base ranging from individuals and families to entrepreneurs, SMEs, and multinational corporations. We deliver expert legal guidance across a broad range of practice areas, our teams are proactive, diligent and pragmatic in their approach and put the client at the heart of every decision they make to improve the outcomes to the challenges they face. At Buckles, we take a collaborative, client-first approach building trusted relationships, solving complex problems, and helping our clients plan for the future with confidence. Whether you’re navigating a business challenge or a personal milestone, our team is here to support you every step of the way.
Contact info
Bourges Boulevard 101, PE1 1NG, Peterborough, United Kingdom
- 01733 888888
- enquiries@buckles-law.co.uk
- www.buckles-law.co.uk
4.5
Excellent
115 reviews
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Replied to 75% of negative reviews
Typically replies within 2 weeks
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Patience
Patience, professionalism and advice. The service is second to none. My wife and I are in our eighties and were daunted by the fact our wills needed to be updated. We contacted Buckles and our fears quickly disappeared. The support we received ensured that we were in safe hands from start to finish.
15 October 2026
Reply from Buckles Law
Good morning,
Thank you for your kind review. We are delighted to hear that you and your wife felt supported throughout the process of updating your wills.
We are pleased that our team's patience, professionalism and guidance helped to put your minds at ease. Providing clear advice and reassurance every step of the way is something we take great pride in.
Reply from Buckles Law
Hi Stan,
Thank you for leaving us a 5* review, it is great to hear you received clear advice and efficient service.
Our experience with Buckles
Contacts with Buckles & progress were infomative & regular at the start of the process - but this soon reduced and a relatively simple probate & estate completion took almost 18 months to complete. It felt as if there was only progress or updates when I initiated contact with the firm. On reflection we did not feel that the service given was perhaps what would feel appropriate for a firm that is charging higher rates than other comparable firms. We have used Buckles previously and had better experience
15 October 2026
Reply from Buckles Law
Good afternoon,
Thank you for taking the time to leave a review. We value all client feedback and appreciate you sharing your experience with us.
We recognise how important it is for legal matters to be progressed efficiently, with clear communication and regular updates throughout. We are sorry that your experience did not fully meet your expectations on this occasion.
Your comments have been noted and will be shared with the team as we continually look for ways to enhance our client experience.
Objectively speaking
Objectively speaking, the best! My wife and I are very happy with the service.
15 October 2026
Reply from Buckles Law
Hello,
Thank you for leaving us a 5* review, it is great to hear you were happy with the service provided.
After some initial communication…
After some initial communication problems the service was good.
15 October 2026
Reply from Buckles Law
Hi Susan,
Thank you for your feedback. I'm pleased to hear that, despite some initial communication challenges, you were happy with the service provided overall.
Very good but your accounts department…
Very good but your accounts department did not call back when sent an email. I had to chase up to pay you. Although staff appoloid
15 October 2026
Reply from Buckles Law
Hi Sharon,
Thank you for your feedback. I'm pleased to hear that you were happy with the service overall.
I'm sorry to hear that you needed to follow up regarding payment. We appreciate your patience and understanding, and we're pleased that the matter was resolved.
Great support: trustworthy, reliable and effective.
Lily was very good in supporting me: document preparation, advice and review of my requests, challenging me when useful and being patient with my back and forth.
Overall, a very positive experience: quite effective and reliable.
19 October 2026
Unprompted review
Reply from Buckles Law
Good morning,
Thank you for taking the time to leave such a wonderful review. We are delighted to hear that you had a positive experience and that Lily provided you with trustworthy, reliable and effective support throughout the process.
We will be sure to pass your comments on to Lily.
French Property.
In January 2026 I lost my husband and we had owned a property in France for r the past 20 years. You very kindly and efficiently dealt with all the legalities and paperwork needed for probate. For this I am very grateful.
Thank you
Susan Leah
15 October 2026
Reply from Buckles Law
Hi Susan,
Thank you for taking the time to leave such a kind review we appreciate you placing your trust in us during what must have been a difficult time.
We are delighted to hear that our team was able to support you kindly and efficiently with the legalities surrounding your French property.
Will preparations
Solicitor listens carefully, speaks in a positive and friendly manner in video conference calls answering all questions. Reponses are always timely and documents are very clear with straightforward instructions.
15 October 2026
Reply from Buckles Law
Good morning,
Thank you for taking the time to leave us a 5* review, we are pleased to hear that your solicitor listened carefully, and spoke in a positve and friendly manner.
Shoddy, unprofessional admin processes
There were a number of simple errors made on documents which we had to correct eg getting name, address wrong. This happened more than once. Explanations of the process were not always clear and we had to ask. At one point we had accidentally not submitted the correct information, but instead of getting straight back to us and explaining what was wrong, nothing happened until I queried the delay. Then told that information is missing. Sent that in and then another delay, no communication until chased and then told there was another bit of information needed, which could have been asked for the first time. Altogether the admin processes seem very shoddy.
15 October 2026
Reply from Buckles Law
Good afternoon,
Thank you for taking the time to leave a review. We value all client feedback and appreciate you sharing your experience with us.
We recognise the importance of clear communication, accurate documentation and regular updates throughout. Your comments are helpful and will be shared with the team as we continually look for ways to enhance our client experience.
Very good and competent advice
Very good and competent advice. My questions were answered clearly and comprehensively. I did not give a five star review because in any organisation, there is always room for improvement! In this particular case, sometimes attachments were either not attached or not able to be opened. In general, however, I am extremely satisfied with the service received.
15 October 2026
Reply from Buckles Law
Good morning,
Thank you for taking the time to leave a review. We are delighted to hear that you found our advice clear, comprehensive and professional, and that your questions were answered to your satisfaction.
We also appreciate your comments regarding the attachments. Feedback such as this is invaluable, and we will take it on board as we continue to improve our service.
Christopher was very thorough and…
Christopher was very thorough and understanding for our circumstances.
15 October 2026
Reply from Buckles Law
Hello John,
Thank you for leaving a 5* review, we will pass on to Christopher that you thought him very thorough and understanding.
Excellent service and advice from very…
Excellent service and advice from very helpful people.
15 October 2026
Reply from Buckles Law
Good morning,
It is great to hear you received excellent service and advice.
Thank you for taking the time to leave a 5* review.
Superb Solicitors !
Buckles could not have been more efficient and helpful!! Laura, Amy and Mark were superb on every level.
6 October 2026
Unprompted review
Reply from Buckles Law
Good morning,
Thank you for leaving us a 5* review and such positive feedback. We are pleased to hear you found those involved in your matter efficient and helpful.
I would highly recommend Buckles
I would highly recommend Buckles. They responded very quickly to my query.
I had a difficult situation which they helped resolve efficiently.
18 June 2026
Unprompted review
Reply from Buckles Law
Good morning,
Thank you for your recommendation and for taking the time to leave a review.
We're pleased we could assist you promptly and help resolve your matter efficiently.
Very professional and helpful with…
Very professional and helpful with house sale and purchase. Recommend.
1 May 2026
Reply from Buckles Law
Hi Helen,
It is great to hear you received a professional and helpful service when buying and selling your house.
Thank you for the 5* review.
Great guidance and advice throughout…
Great guidance and advice throughout the process
22 September 2026
Reply from Buckles Law
Hi Steve,
It is great to hear you received great guidance and advice, thank you for the 5* review.
Everything and nobody has taken any…
Everything and nobody has taken any responsibility!
22 September 2026
Everything was professional and helpful
Everything was professional done my solicitor Beatriz was very competent and helpful.
I am more than happy to recommend Buckles Law anytime.
22 September 2026
Reply from Buckles Law
Hi Jan,
Thank you for leaving a 5-star review. We are delighted that the service was professional and helpful. We will pass your positive comments on to Beatriz Sanz.
2 Wills were done and re-done…
2 Wills were done and re-done efficiently.
Pleasant service, absolutely no complaints.
22 September 2026
Reply from Buckles Law
Hi Ed,
We are pleased to hear you recieved a pleasant service and the work was completed efficiently.
Thank you for the 5* review.
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