BRT Reviews 

What a shame I didn't read all the negative reviews about this courier. Basically, after 17 days in total, they couldn't find an address. Various excuses, after spending a week informing them of my address, went from "incorrect address" to "not found," not to mention the lies written on their website regarding the tracking number. They even went so far as to say they tried to contact me, which is absolutely not true. For all these reasons, it turned out to be the worst courier I've ever used. Highly discouraged.

The worst company for deliveries in Italy.
The package has a delivered state, but was never delivered. It is left in a warehouse 30km outside of the city and impossible to go and pick it up.

I’m incredibly frustrated with this company's delivery service. My order was scheduled for last Friday, then reassured it would arrive Monday due to delays. Today, I received an email saying they couldn't deliver because I wasn't home for the second time!
Repeated issues, unreliable service, and just apologies every time. This pattern is unacceptable. I expect better and a real solution. Very disappointed.

MY ADVICE IS DO NOT PURCHASE ANYTHING THAT WILL BE SHIPPED WITH BARTOLINI COURIER
VERY UNPROFESSIONAL AND ARROGANT AS WELL

Never received a package without some sort of issue and having to contact customer support, tried to scam me out of extra money for holding my package after saying for 3 day straight that they tried to deliver and nobody was home (I was, had to change my whole schedule to accommodate these scammers)

Back in Italy and the habitual liars (bugiardi) ....All the usual lies...."we were not here to receive the parcel" while they were never near our house.
We record all movements at our gate and they are welcome to come and inspect it.
Furthermore, there is a big notice on our gate instructing couriers to leave consignments there if we are not here.
I previously laid fraud charges with the police when a courier scrawled a signature on the receipt without delivering the parcel.
Maybe we should start a class action against these companies regarding their staff's habitual lying.
I wonder if they even read these posts?

Lost my consignment tracking number I got doesn't exist now allegedly shipped after a month's wait. Why does amazon.ie work with this awful courier?
Avoid at all cost

The most useless delivery service partner to DPD, I've ever experienced. DPDis actually not too bad in the uk, but their partner in Italy (actually a polish company) is a joke (if you can have sense of humour about it, if you dont them they are simply scammers themselfs) I send parcel, 3.5kg of designer clothes in brown paper package completely wrapped in seethrough selotape - so it can not be broken into, it was solid, waterprooved, you needed a knife to open it, and the recepient received black bin bag wrapped with bit of brown duck tape and only 1.1kg - "italian packaging " dentist equipment inside. To rub it in little more it was with the correct name on the label! So go figure. Who is responsible? BRT replied that if I think I was scammed i should go to authorities (like police). In Italy....haha... Even though on their website they give guarantee to deliver or pay compensation. funny think is they have no real customer service, try their bot for some entertainment, haven't seen anything so idiotic. A kid can do better, so clearly they are not interseted in providing service, they have no acountibility, they just take your stuff and money , and oh well not their problem. I strongly suggest DPD finds a differnt partner, use different company, this one is total looser...

Lied twice that my address was wrong when other couriers have had not difficulty. Refused to phone for directions.

Unacceptable! Apparently the courier attempted delivery of a parcel and as I wasn't home, they left a note in the postbox... whose postbox though I don't know as there's nothing in mine. Then BRT decides to return the parcel to the sender AFTER I enquired about it.

I don't think I even need to tell my story. Just look at this rating. Worst company in Italy. Avoid.

Absolutely unacceptable experience, mainly due to the handling of this case by Elisa Nigris from the Palmanova branch. Also thank you to every customer service agent that i tried calling and contacting, and who literally hang up the phone as soon as they do not know the solution.

I had two separate parcels, both paid as home deliveries from Belgium to Bologna, and both were mishandled and delivered to a wrong location.

The first one was never delivered and I had to go and pick it up myself from the warehouse 1h away from the delivery address.
The second one was even worse: it was redirected without my authorization to a pickup point over 200 km away.

What followed was a series of completely inconsistent and contradictory explanations from Elisa: first claiming the parcel was delivered correctly, then saying I changed the address myself, and later blaming a vague “request from the internet” by a third party.

So either these explanations are false, or the company allows unknown third parties to modify delivery details without any verification — both options are extremely concerning.

No proof was ever provided, despite multiple requests.

Because of this failure, I was forced to travel for 4h across regions to retrieve a 12.5 kg parcel, with no proper public transport available, including a 45-minute walk, despite having a medical condition affecting my back.

Even after all of this, reimbursement was refused.

This is not just poor service — this is a complete lack of responsibility, transparency, and basic customer protection. The way this case was handled, especially by Elisa Nigris, reflects extremely badly on the company.

Avoid at all costs!!!!

In Surat Gujarat, sarthana Nature park to ongc route buses are not comes on time, even they available on sarthana Nature park station still don't know why they couldn't attend passengers 😠

The most unattendable courier. I received an email stating that parcel could not be delivered because not home and i was indeed at home a no one rang at mu door neither, in case, gave me a call. And this is again one of many issues i had with this courier, i phoned customer service listless response.

If I would be able to put 0 stars I would do it. For 2 weeks the tracking status didn’t move at all I tried to contact them but I hadn’t heard any news from them. A lot of people had the same issue with this company so I decided to attack them on justice. I don’t understand how this company still exist.

Nothing ever arrives on time. Not even if you pay extra to schedule delivery.

Non arriva mai nulla per tempo. Neanche pagando extra per programmare la consegna.

they damaged my insured parcel. I opened ticket n 24729327 to get refund and I didn't receive an answer. I sent 2 certified emails not answered

I sent a package from Padova, Italy to Paris, France. It arrived in 2 days without any problems: no damages, no delays, etc. In September, I also sent a package (a laptop) from Padova to Milano, added a security service, it arrived in a perfect condition; again in 2 days. I don't know why it gets so low ratings here, but in my 2 experiences, they were flawless.

If I could give minus stars I would, this company just does not appear interested in providing a basic courier service, 3 delivery attempts 3 fails, no phone call from driver, no attempt to find our house, when all other companies seem to manage, If you want you’re parcel delivered please do not use this company to do it

My experience with Bratteri courier service has been disappointing. Packages often don’t arrive at my address, get “lost” for weeks, or are left at pickup points without notice. Recently, deliveries come damaged, dirty, or partially opened. Receiving parcels in this condition makes it hard to trust companies that use their service.