When we looked for a new waste service, we spoke to several companies. Browns Recycling were by far the most reactive to our needs, Christie Dykes listened to what we needed and understood the need fo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Based on reviews, created with AI
We’ve been in business since 1926 and have the fifth generation of the Brown family in the company. We continue to be ambitious to grow our business, investing in our fleet, our facilities, the latest technology, and our people to provide the best possible total waste management service to our customers. By providing the best possible service and expert advice, we’ve built long term trusted relationships and partnerships with our customers. We’re proud to have been working with many businesses for more than 20 years. Focused on sustainability, we offer recycling and zero-waste-to-landfill solutions, ensuring waste is processed responsibly and reducing the impact on the environment.
Vanguard House, ST6 2DZ, Stoke-on-Trent, United Kingdom
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
SHAGGY / MARK ON WEIGHBRIDGE / WILL (DR)
Warm welcome at gatehouse on arrival, pointed out the requirements and where needed to proceed.
Absolute top notch, experienced banksman, helpful an precise on blindside guidance. Cautious and safe all round.
Shaggy waspkeasant very helpful in reversing on ramp very happy Friday dave driver
The main man shaggy was very helpful and a laugh
I have worked with their account Manager, Georgina, for many years at the last two companies I have worked for. She has always been focused on a solution for our waste issues, always at hand and is quick to deal with any questions or problems. Great service!!
Well arrive at location. A gentleman explained what he wanted to do with the container and where he wanted. With in moment we was on the dock. Shaggy knows his stuff and Skippy the driver had fault in getting on the dock 10 out of 10 👍

Reply from Brown Recycling Ltd
Shaggy was Really helpful. Helping me reverse in yard and To Load quick as he could. Thank you from Amir 👍

Reply from Brown Recycling Ltd
Mark was very helpful with my induction and directions to the loading site.

Reply from Brown Recycling Ltd
Guided straight onto the ramp by Shaggy very friendly and knowledgeable- Dean Kilbourne

Reply from Brown Recycling Ltd
Shaggy was a great help today. Always helpful and pleasant

Reply from Brown Recycling Ltd
I arived early to site and was treated as I would like to be treated and told exactly what was expected and how to carry this out

Reply from Brown Recycling Ltd
Shaggy is an asset to browns recycling top bloke really friendly and give out clear directions to get on the ramp.
Cameron

Reply from Brown Recycling Ltd

Reply from Brown Recycling Ltd
Friendly and helpful. A bit of banter not the usual moaning 1s like most company's.

Reply from Brown Recycling Ltd
Guided in by shaggy professional, helpful,friendly pleasure to deal with .
Browns staff ,Shaggy
Driver ,Andrew winson

Reply from Brown Recycling Ltd
Excellent experience when visiting site.
Very clean, plenty of turning space on site, although you need to do a blind side reverse shaggy banked me in to perfection. Stood exactly where he should and then constantly kept checking BOTH sides which on plenty of sites they don’t. Can not praise him enough. Top loader and banksman!

Reply from Brown Recycling Ltd

Reply from Brown Recycling Ltd
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.