Brook Taverner Reviews 

63,820
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 5,291 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful quality of the garments, noting that the clothing fits well, looks stylish, and offers great value. People also mention that online orders arrive extremely promptly, and the overall support provided by the staff is consistently efficient. Some reviewers were not happy with the courier service, mentioning that parcels handled by specific delivery partners experienced significant delays, poor tracking, or failed to arrive on time. Consumers also noted occasional sizing inconsistencies or unexpected product changes that required extra returns, alterations, or exchanges to get the right fit.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that items like shirts, trousers, and suits are... See more

Quality

Consumers find quality to be positive, highlighting consistently reliable products and well-made garments... See more

Delivery service

Clients share positive opinions on delivery service, highlighting extremely prompt dispatch and excellent... See more

Order

Customers had positive experiences with order, highlighting that the online ordering process is easy,... See more

Service

Users describe positive interactions with service, highlighting excellent support both online and in physical... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Speedy on line service, delivery quick to home or stores. Excellent returns procedure with payment immediately. Very impressed with the service given by the Beverly store. Took a couple of purchases t... See more

Rated 5 out of 5 stars

Spoke to their help line to discuss returning a pair of trousers which were the wrong size. The very helpful gentleman advised me to return the original pair for refund and he would raise an order fo... See more

Rated 5 out of 5 stars

Easy to navigate the website and huge choice. Sale prices are amazing. Speedy delivery to store. Absolutely delightful ladies in the Ambleside store. Beautifully clean and nicely presented produc... See more

Rated 5 out of 5 stars

I have been a committed customer for many years and still am. Customer service and ordering is superb. What I dont like is the general trend towards elastane trousers when never keep their colour. It... See more



Company details

  1. Men's Clothing Store

Written by the company

The company prides itself on its exceptional craftsmanship and detailing, cutting no corners to deliver the perfect finish to every garment. Having been in existence for over 100 years, its depth of knowledge and experience is barely rivalled by any other menswear maker in the country.

Brook Taverner

Written by the company

Our Promise

* No Quibble Guarantee

* No Quibble Guarantee
If you are not satisfied with your goods, simply return them to us within 3 months of purchase and we will either exchange or refund you,no questions asked.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

64K reviews

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4.6

All reviews

(63,820)

5,106 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and quality

I have been buying clothes from Brook Taverner for many years and they are consistently reliable; their products are of the highest quality too. Thank you, Brook Taverner!

12 August 2026
Rated 5 out of 5 stars

A smooth purchase

User-friendly website made the items easy to find and to order. Quick dispatch and delivery in decent packaging. A smooth purchase.
The belts were as pictured, and of good quality.
Thank you.

11 August 2026
Rated 5 out of 5 stars

Good Service

On two occasions, I returned items; in both cases, it was no problem.,The replacement quality was good and very satisfactory.

6 August 2026
Rated 5 out of 5 stars

Easy to navigate the website and huge…

Easy to navigate the website and huge choice. Sale prices are amazing. Speedy delivery to store.
Absolutely delightful ladies in the Ambleside store. Beautifully clean and nicely presented products within the shop and super waiting area with sofa by changing rooms.
Trousers are gorgeous and great fit and style.
Well done again Brook Taverner.
We'll be back!!

9 August 2026
Rated 4 out of 5 stars

The products I purchased are excellent…

The products I purchased are excellent the reason why I gave it 4 stars are the delivery could be improved one item came via Evri no problems with them but the other was via DHL and they gave a time slot for delivery from between 09.00 and 20.00 an eleven hour window NOT GOOD enough

11 August 2026
Rated 5 out of 5 stars

Great price

Great price, great value, great product and quality, very fast delivery. Not used yet but looks great.

10 August 2026
Rated 5 out of 5 stars

Have shopped online with Brook Taverner…

Have shopped online with Brook Taverner for a number of years now. Their range of clothes are good quality and a great range of good colours for the seasons, especially spring and summer. One of my go to places for clothes.

11 August 2026
Rated 5 out of 5 stars

A wonderful company

A wonderful company, whose clothes fit me well.
Their service is very good, whether it be online or in one of their fantastic shops.

11 August 2026
Rated 3 out of 5 stars

Not good customer service

Trousers ordered requiring a leg length of 30.5inches although advertised non were available. Delivery of a larger size means I have to get them altered at adding cost of £15 per trouser I ordered 3 pairs extra cost £45. Delivery should have been with DHL two days ago, not received still awaiting No advice on email, telephoned BTavernet who said they would keep me posted, still no response??

11 August 2026
Rated 5 out of 5 stars

Mens Regular fit Chino Type Trousers

Ordered trousers for my husband, the fit was true to size as was the length. A good quality garment, very well made and the colour accurately matches the online description and picture. After making the order, I was kept ul to date with delivery and tracking, which was all straightforward and very prompt. I have confidence in ordering from Brook Tavener in the future.

11 August 2026

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