Brookhouse Gas Services Ltd Reviews 

1,093
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 244 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the engineers arrive right on time, work with incredible efficiency, and always leave domestic properties completely clean and tidy after finishing. Reviewers genuinely appreciate the polite and professional attitude of the staff members, noting they are exceptionally knowledgeable and always ready to answer questions. Some people were satisfied with the helpful office team, noting how remarkably easy it is to book appointments and arrange convenient dates that suit schedules. Consumers also love the incredibly fast response times whenever urgent boiler repairs or unexpected central heating system issues happen suddenly.

What people talk about most

Service

Clients share positive opinions on service, noting that staff consistently arrive on time and work... See more

Staff

Users describe positive interactions with staff, highlighting that engineers and office teams are... See more

Customer service

Customers report positive experiences with customer service, noting that communications are outstanding,... See more

Response time

Consumers find response time to be exceptionally fast and efficient. Reviewers frequently mention that... See more

Booking process

Reviewers mention positive feedback about booking process, finding it straightforward and easy to arrange... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I hadn't realised that Brookhouse Gas could fit air conditioning units. The units have been in short supply due to increased demand but Nick came up and worked out a plan, sent an estimate and we were... See more

Company replied

Rated 5 out of 5 stars

The engineers turned up on time, presented themselves professionally, they were polite and friendly. Same engineer has been a few times before so familiarity helps create trust. No mess, no fuss, job... See more

Company replied

Rated 5 out of 5 stars

Once again Brookhouse Gas have excelled. The installation of our new air-con was superbly done. Staff arrived on time, were pleasant & very helpful. Work was done in a professional & considerate manne... See more

Company replied

Rated 5 out of 5 stars

Arrived at time given each day. Carpets covered and really tidy workers New boiler, pipework and power flush completed. 2 great guys. Worked in excessive temperatures in my loft when outside tem... See more


Company details

  1. Gas Installation Service
  2. Boiler Supplier
  3. Gas Company
  4. Gas Engineer
  5. Gasfitter
  6. Oil & Natural Gas Company

Written by the company

We, Brookhouse Gas Services, were formed in 2003 by myself, Nick Woodward and my wife, Donna. I started out in the gas industry in 1980 as an apprentice with British Gas and now have over 42 years experience. We are a family run business with 15 employees including our sons, Alex and Dan and we are based in Harthill on the outskirts of Sheffield. We install, service and repair appliances that run on Natural Gas, L.P.G and Oil. We now have approximately 2000 households covered on Service Contracts offering repairs 365 days per year giving our customers peace of mind. Brookhouse Gas are proud to work with Worcester Bosch and Novuna to offer our customers a range of payment options for your new boiler and heating systems. Have a look at our web site for full details. Short of time? not wanting a salesman through your door when you need a new heating system? Brookhouse Gas offer an online quotation system to give you a guide price for your new boiler - it only takes 60 seconds.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

All reviews

(1,093)

236 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service again from Brookhouse…

Excellent service again from Brookhouse Gas Services. I contacted them on 27/02/26 as we thought there was a problem with the gas thermostat. Reception as always were helpful and said they would order a new thermostat and be in touch. Unfortunately the heating went off completely and I telephoned again at 13.10pm. I was told that an engineer would be with us and within an hour the engineer arrived, diagnosed the problem, replaced a faulty valve and left within 40 mins. Engineer like his colleagues was professional, experienced and customer friendly. Wonderful service and would highly recommend.

27 February 2026
Unprompted review
Brookhouse Gas Services Ltd logo

Reply from Brookhouse Gas Services Ltd

Thank you Mrs Ireland. I have passed your comments on to Alex and Donna and Joanne in the Office

Rated 5 out of 5 stars

Great service

Great service, quick to come out

13 February 2026
Unprompted review
Brookhouse Gas Services Ltd logo

Reply from Brookhouse Gas Services Ltd

Brilliant Neil Thank you

Rated 5 out of 5 stars

A brilliant company

A brilliant company!!
Easy to book an appointment ,and the engineers are always punctual and friendly.
I always feel confident regarding their competence and skill
I have been using them for 9years and have never been dissatisfied

26 February 2026
Unprompted review
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Reply from Brookhouse Gas Services Ltd

Thank you for your continued support Mrs Pearson

Rated 5 out of 5 stars

Excellent

Used Brookhouse for nearly 20 years...Always excellent service...pleasant experience from start to finish

19 February 2026
Unprompted review
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Reply from Brookhouse Gas Services Ltd

20 years. Thank you for your custom and kind words

Rated 5 out of 5 stars

Our boiler broke down on the Sunday…

Our boiler broke down on the Sunday evening and I contacted Brookhouse Gas first thing on Monday morning. An engineer came in the afternoon and both the heating and hot water were working again by mid afternoon on Monday. The way in which the problem was sorted out from my first contact with them to completion was first class and I would recommend this company to anybody,

16 February 2026
Unprompted review
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Reply from Brookhouse Gas Services Ltd

That's wonderful to hear and thank you for your review

Rated 5 out of 5 stars

Friendly and polite staff

I was contacted by a lovely lady to arrange the service of my boiler. The engineer arrived on time, was very polite and friendly.

16 February 2026
Unprompted review
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Reply from Brookhouse Gas Services Ltd

Thank you Mairi

Rated 5 out of 5 stars

Fast service.

A swift and efficient follow up to conclude work done at the previous visit.

16 February 2026
Unprompted review
Brookhouse Gas Services Ltd logo

Reply from Brookhouse Gas Services Ltd

Thanks Richard

Rated 5 out of 5 stars

23 year old boiler still in great condition thanks to Brookhouse

Nick and the team at Brookhouse have never failed to keep our boiler in working condition, despite a fan issue on our 23 year old boiler, the engineers fitted the new fan, serviced the boiler and fitted a new case seal in quick time.
Highly recommend this company!

16 February 2026
Unprompted review
Brookhouse Gas Services Ltd logo

Reply from Brookhouse Gas Services Ltd

Thanks Chris

Rated 5 out of 5 stars

Had annual service done early after…

Had annual service done early after calling them with a problem with the boiler,problem solved swiftly and then had to call them again with a water pressure issue a few days later,again they came out the same day and fixed that problem,hopefully all good now.
Brookhouse are very prompt coming out with any problems you may have and the customer service is excellent.
Highly recommended.
Thank you Brookhouse for fixing the problems so quickly.

11 February 2026
Unprompted review
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Reply from Brookhouse Gas Services Ltd

Thank you Paul. Glad you are happy with our level of service. Great to hear

Rated 5 out of 5 stars

Great service

Just had my boiler serviced by Brookhouse Gas Services they were absolutely great ,polite ,professional, and efficient. would highly recommended.

10 February 2026
Unprompted review
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Reply from Brookhouse Gas Services Ltd

Thank you

Rated 5 out of 5 stars

Annual boiler service

Annual boiler service. Arrived promptly at time booked. Clean and thorough work. Always pleasant chaps who attend and clean up after themselves. I always try to keep local people in business!

9 February 2026
Unprompted review
Brookhouse Gas Services Ltd logo

Reply from Brookhouse Gas Services Ltd

Thank you sara

Rated 5 out of 5 stars

Excellent company

When my central heating broke down recently it quickly became apparent it would need to be completely replaced, a daunting prospect. I was recommended Brookhouse by a number of people so I gave them a call. Nick’s calm manner when he arrived to do an assessment was reassuring, I quickly received his quote and a date was fixed. Jamie the plumber and apprentice Jared arrived on time and again I felt reassured that whilst this was a big job, all would be well. Throughout the week Jamie kept me informed how things were progressing and when possible asked where I preferred pipework to be sited. They arrived on time each day and left the house tidy and safe. Jamie’s care and attention to even the small details ensured disruption to decorations was kept to a minimum and the final appearance was neat. This was a job well done!

3 February 2026
Unprompted review
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Reply from Brookhouse Gas Services Ltd

Thank you so much for your kind words Christine. I will pass on your comments to Jamie and Jared. They are a credit to our business

Rated 5 out of 5 stars

Nick came along answered all my…

Nick came along answered all my questions in a very helpful way and gave me a quote which I thought very reasonable within an hour which had two very good options. I will be proceeding with this job and have more in the pipeline. I was not surprised by this efficiency, we have used them before. Thank you Nick 🙏🏼👏🫡

2 February 2026
Unprompted review
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Reply from Brookhouse Gas Services Ltd

Thank you Mr Bloomer. Glad you are happy with our service

Rated 5 out of 5 stars

Boiler serviced today.

Boiler serviced today for the second year by Brookhouse Gas Services. Engineer arrived bang on time on each occasion, they are always pleasant and polite. Service usually takes about an hour, everything left clean and tidy. Total satisfaction. Well done Brookhouse Gas Services. Five stars😊

2 February 2026
Unprompted review
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Reply from Brookhouse Gas Services Ltd

Thank you Mr Pinder

Rated 5 out of 5 stars

Had our boiler serviced for the 3rd…

Had our boiler serviced for the 3rd time with this business.Excellent customer service always answer the phone and so cheerful and helpful.The operative was on time and explained how to make our boiler and thermostat more efficient.Clean tidy and friendly.We have a service plan with them and we wouldn’t use anyone else.

28 January 2026
Unprompted review
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Reply from Brookhouse Gas Services Ltd

Oh thank you Brenda. Lovely to hear

Rated 5 out of 5 stars

Leak through ceiling

Not the first time we have had Brookhouse Gas out and it won’t be the last. Fantastic service, quick call out and resolved the issue for us. We had a leak coming through our kitchen ceiling from a pipe, they came out cut a hole in the ceiling found the issue and fixed it. Repair done with minimal disruption. Thanks so much

28 January 2026
Unprompted review
Brookhouse Gas Services Ltd logo

Reply from Brookhouse Gas Services Ltd

Thank you for your review Kady. So pleased you were happy with our service

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