Brookhouse Gas Services Ltd Reviews 

1,093
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 244 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the engineers arrive right on time, work with incredible efficiency, and always leave domestic properties completely clean and tidy after finishing. Reviewers genuinely appreciate the polite and professional attitude of the staff members, noting they are exceptionally knowledgeable and always ready to answer questions. Some people were satisfied with the helpful office team, noting how remarkably easy it is to book appointments and arrange convenient dates that suit schedules. Consumers also love the incredibly fast response times whenever urgent boiler repairs or unexpected central heating system issues happen suddenly.

What people talk about most

Service

Clients share positive opinions on service, noting that staff consistently arrive on time and work... See more

Staff

Users describe positive interactions with staff, highlighting that engineers and office teams are... See more

Customer service

Customers report positive experiences with customer service, noting that communications are outstanding,... See more

Response time

Consumers find response time to be exceptionally fast and efficient. Reviewers frequently mention that... See more

Booking process

Reviewers mention positive feedback about booking process, finding it straightforward and easy to arrange... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I hadn't realised that Brookhouse Gas could fit air conditioning units. The units have been in short supply due to increased demand but Nick came up and worked out a plan, sent an estimate and we were... See more

Company replied

Rated 5 out of 5 stars

The engineers turned up on time, presented themselves professionally, they were polite and friendly. Same engineer has been a few times before so familiarity helps create trust. No mess, no fuss, job... See more

Company replied

Rated 5 out of 5 stars

Once again Brookhouse Gas have excelled. The installation of our new air-con was superbly done. Staff arrived on time, were pleasant & very helpful. Work was done in a professional & considerate manne... See more

Company replied

Rated 5 out of 5 stars

Arrived at time given each day. Carpets covered and really tidy workers New boiler, pipework and power flush completed. 2 great guys. Worked in excessive temperatures in my loft when outside tem... See more


Company details

  1. Gas Installation Service
  2. Boiler Supplier
  3. Gas Company
  4. Gas Engineer
  5. Gasfitter
  6. Oil & Natural Gas Company

Written by the company

We, Brookhouse Gas Services, were formed in 2003 by myself, Nick Woodward and my wife, Donna. I started out in the gas industry in 1980 as an apprentice with British Gas and now have over 42 years experience. We are a family run business with 15 employees including our sons, Alex and Dan and we are based in Harthill on the outskirts of Sheffield. We install, service and repair appliances that run on Natural Gas, L.P.G and Oil. We now have approximately 2000 households covered on Service Contracts offering repairs 365 days per year giving our customers peace of mind. Brookhouse Gas are proud to work with Worcester Bosch and Novuna to offer our customers a range of payment options for your new boiler and heating systems. Have a look at our web site for full details. Short of time? not wanting a salesman through your door when you need a new heating system? Brookhouse Gas offer an online quotation system to give you a guide price for your new boiler - it only takes 60 seconds.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

All reviews

(1,093)

236 reviews in the last 12 months

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Rated 5 out of 5 stars

Five star service

From booking by Donna through to the service engineer arriving at the scheduled appointment time Brookhouse provides a five star service . On the day of the appointment Joe the service engineer was very polite and informative of the work carried out.Great people and company .. thank you

28 April 2026
Unprompted review
Rated 5 out of 5 stars

My elderly Mum received outstanding…

My elderly Mum received outstanding service from beginning to end, having a new boiler installed.
Competitive prices and nothing too much trouble at all.
Highly recommend and we wouldn’t go elsewhere.
Not many companies provide their customers with the service they do.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

My Experience with Brookhouse Gas

I have been with Brookhouse Gas for over 20 years. In all this time they have never let me down. With their insurance, (which is very reasonable), they have provided 5 star service. Whether it be a Summer or Winter service, new radiators, finding and fixing leaks, they have always been very professional, friendly and thorough.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Quality of work and Cleanliness

I have been with this company for a few years now and are very happy with the service I have received. The engineers carried out their work efficiently, were polite and sociable.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Service Boiler

Wow, another year has gone and Brookhouse serviced our boiler on Monday 13th of April. Yet again outstanding service and friendly staff, who make the job look easy. Thank you once again for your services.

13 April 2026
Unprompted review
Brookhouse Gas Services Ltd logo

Reply from Brookhouse Gas Services Ltd

Thank you Stuart. Lovely to read

Rated 5 out of 5 stars

Excellent service every time

Excellent service every time! All staff are friendly, very helpful and extremely knowledgeable! I always recommend Brookhouse to all my friends and family

9 April 2026
Unprompted review
Brookhouse Gas Services Ltd logo

Reply from Brookhouse Gas Services Ltd

Thats lovely to hear Madeleine

Rated 5 out of 5 stars

Perfect as usual from Brookhouse

Service technician arrived on time, carried out our annual boiler service and left no mess, explained what he had done and left. Perfect.

8 April 2026
Unprompted review
Brookhouse Gas Services Ltd logo

Reply from Brookhouse Gas Services Ltd

Thank you Allan

Rated 5 out of 5 stars

Boiler service

Arrived before time, serviced boiler very clean and tidy, gave a verbal report that everything was OK, a pleasant engineer absolutely no problems with using this company.

1 April 2026
Unprompted review
Brookhouse Gas Services Ltd logo

Reply from Brookhouse Gas Services Ltd

Thank you so much Geoff

Rated 5 out of 5 stars

We recently had our annual boiler…

We recently had our annual boiler service.
Brookhouse always call me to remind and to book the appointment, they are so accommodating with dates to suit, due to me running a business, sometimes can be awkward. but they work with me.
The guys attending our property are very polite and knowledgeable. The office staff are very nice to deal with and helpful.
Overall very good company and would highly recommend for your boilers/radiator care.

30 March 2026
Unprompted review
Brookhouse Gas Services Ltd logo

Reply from Brookhouse Gas Services Ltd

Thank you Carrie. Great to hear

Rated 5 out of 5 stars

Excellent as usual

Excellent as usual, on time, very efficient, clean and tidy. What more do you need.

30 March 2026
Unprompted review
Brookhouse Gas Services Ltd logo

Reply from Brookhouse Gas Services Ltd

Thank you Stuart

Rated 5 out of 5 stars

Great experience

I have a service plan with Brookhouse and contacted them on a Sunday afternoon. I spoke to Jack who came within an hour and found the fault on the boiler. A new part was ordered and fitted a couple of days later. Brookhouse are an excellent company to deal with . Jack was punctual, cheerful and very efficient, explaining exactly what the fault on the boiler was. 5stars all round!!

27 March 2026
Unprompted review
Brookhouse Gas Services Ltd logo

Reply from Brookhouse Gas Services Ltd

Thank you Anne. I have passed your kind words on to Jack

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