Shipping is very fast and everything being properly taken care from custom to delivery. It also offers varieties of goods which is great to make one stop shopping. Prices are reasonable, the only down... See more
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Review summary
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Overall very pleased, however, due to heat spell chocolate items ordered were all melted. In addition delivery date originally quoted was not included nail next day by DHL.
I was amazed how quickly everything was delivered. The order made my husband very happy, who is British and has not been back in over 10 years. I thought this would bring a smile to his face and... See more
I recently ordered for the first time since BCS has changed hands. I ordered a product, and received something that was not advertised. I contacted customer service, and was told the brand had a... See more
Company replied
Company details
Written by the company
British Corner Shop is the British Brand Export Company – helping connect people worldwide with their favourite products from the UK. Stocking thousands of British food & drink items, we deliver worldwide using through our established international courier and freight networks. We don’t just lead the way on quality, we are also No.1 for trust and innovation. We deliver on integrity, expertise and ambition, quintessentially British values that resonate worldwide.
British Corner Shop Details
Written by the company
- Excellent Customer Service
- You can always contact us by phone or email, during office hours. Customer service is at the heart of what we do, and 7 out of 10 customers come back and order from us again.
- Fully Tracked Delivery
- We have embedded customer support with our courier, and you can track the progress of your order through your account page on the British Corner Shop website.
Guaranteed Delivery
Our packages are all fully insured.
All of our deliveries are fully insured, and we guarantee that any breakages will be refunded. We require photographic evidence of all breakages for a refund to be given.
As a Sunday Times Fast Track 100 Export company, and winner of the Queen's Award for Enterprise in International Trade, you can trust British Corner Shop to deliver.
Contact info
195 Darras Road, Darras Hall, NE20 9AF, Newcastle, United Kingdom
- customersuccess@britishcornershop.co.uk
- www.britishcornershop.co.uk
4.4
Excellent
53K reviews
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Replied to 52% of negative reviews
Typically replies within 1 month
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They sent me the wrong item (one…
They sent me the wrong item (one containing gluten). I’ve emailed them repeatedly since December and they’ve refused to help. Most recently, they sent me two incredulous emails back to back demanding to know where the item I ordered (again, the issue is that I was sent the wrong item!!) states it’s gluten free on their website…. It’s literally in the product description on their site.
I’m exhausted from dealing with them and while I’ve ordered probably close to a thousand dollars worth of item from them over the years, I’ll never order from them again because they can’t be trusted not to send food that will poison me.
8 December 2025
Unprompted review
Reply from British Corner Shop
Hi Adrienne,
Thank you for your review, and we want to begin by sincerely apologising for the experience you have had. We fully understand how serious this matter is — receiving an incorrect item containing gluten when you require gluten-free products is completely unacceptable, and we do not take that lightly.
We are pleased to confirm that we have since reached out to you directly and this matter has now been fully resolved. We are truly sorry that it took longer than it should have to reach this point, and we regret the frustration and distress this caused you.
We also want to assure you, and all of our customers, that we have launched an internal investigation into how this occurred to ensure that it does not happen again. The safety and wellbeing of our customers is of the utmost importance to us, and we hold ourselves to a high standard when it comes to order accuracy — particularly where dietary requirements are concerned.
We are deeply sorry to hear that after so many years of loyal custom you feel you are unable to order from us again, and we completely understand that sentiment given your experience. We hope that in time you may consider giving us another opportunity to demonstrate the standard of service you deserve.
The British Corner Shop Team
Awful service
Awful service. Items showed as in stock. I eventually chased and was told they were out of stock but they would be despatched the next wednesday. Several days after Wednesday I chased again and was told it would be in the post that day. Swiftly followed by an almost full refund. Totally pointless.
16 June 2026
I recently ordered for the first time…
I recently ordered for the first time since BCS has changed hands.
I ordered a product, and received something that was not advertised. I contacted customer service, and was told the brand had a substitution, and I would receive a refund voucher for the 3 items.
I verified my email, as I was asked to do. It has been 4 business days and I still haven't received the refund voucher. It isn't on my BCS account either.
I hope this company does the right thing and rectify this issue as promised.
Edited- I received my refund voucher. Thank you for the reply, and I am looking forward for my next order
20 June 2026
Reply from British Corner Shop
Hi Patricia,
Thank you for your patience while we worked to get this sorted for you. We are pleased to confirm that this matter has now been fully resolved, and we hope the outcome is to your satisfaction.
We are sorry once again for the inconvenience caused, and we hope this experience hasn't put you off shopping with us in the future. We look forward to welcoming you back to British Corner Shop.
The British Corner Shop Team
Sent the wrong items and unresponsive…
Sent the wrong items and unresponsive to multiple emails for the past 7 days. I would happily accept either a refund or shipment of the correct item that I paid for, but I guess I'll get neither. 👎
25 June 2026
Reply from British Corner Shop
Hi Adam,
Thank you for your review, and we are truly sorry to hear that you received incorrect items and have felt unable to get a response from our team. We completely understand how frustrating this must be, and we apologise that your experience has not met the standard we pride ourselves on at British Corner Shop.
We would very much like to get this resolved for you as quickly as possible. We have already been in touch to request images of the incorrect items received, so if you could please send these across to us at customersuccess@britishcornershop.co.uk, our team will be able to look into this straight away and work towards a resolution — whether that be a replacement or a full refund.
We appreciate your patience and look forward to hearing from you soon.
The British Corner Shop Team
Great range in goods...an authentic…
Great range in goods...an authentic taste of home from a variety of suppliers.
29 June 2026
Most things survived the hot summer weather
very prompt delivery and most things arrived in this 90degree summer weather, well packed. The only issue was the dark chocolate biscuits some of which were stuck together. Not a major issue.
29 June 2026
I love ordering from British Corner…
I love ordering from British Corner Shop because I know everything will arrive well-packed and MUCH sooner than I was honestly expecting. It's great!
29 June 2026
Highly recommend
Great product selection, and things usually ship very quickly and are packed carefully.
15 June 2026
Food order
Everything I ordered came fast, was packaged nicely, and everything was all in good condition. There is a lot of options to choose from also. Would recommend to others!
8 June 2026
Careful packing
Careful packing - all items arrived quickly and in great shape. Thank you!
12 June 2026
The delivery was fine
The delivery was fine, and I received my chips without any issues. However, after eating them, I became sick with stomach pain and diarrhea. At first, I didn’t realize the chips might have been the cause. A few days later, I ate another bag from the same order, and the exact same thing happened again. That’s when I realized it was most likely related to the chips. I’m not sure what was wrong with them or how this happened, but I wanted to share my experience so others are aware.
25 June 2026
Reply from British Corner Shop
Hi Maxim,
Thank you for bringing this to our attention, and we are truly sorry to hear that you were unwell following consumption of items from your order. We hope you are feeling better.
We want to assure you that all of our stock is sourced fresh directly from our suppliers and we do not sell any own brand products. The quality and safety of the products we sell is of the utmost importance to us, and we take any report of this nature extremely seriously.
We would very much like to investigate this matter thoroughly as a priority. Could you please email our customer success team directly at customersuccess@britishcornershop.co.uk with your order number and as many details as possible, including the product name and any batch or best before information on the packaging. This will allow us to look into this fully and liaise with our suppliers if necessary.
We appreciate you taking the time to flag this and we look forward to hearing from you.
The British Corner Shop Team
Tried 6 months ago and swore I would…
Tried 6 months ago and swore I would never use again due to redeem issues Tried today and again will not let me redeem...no issues with any other sites..
2 July 2026
Unprompted review
Great expanding range of products.
Great expanding range of products.
Unfortunately some chocolate products had melted on arrival.
Prompt but expensive service by DHL.
Upon further unpacking disappointed to discover a package of cheese crackers and bourbon biscuits all broken. ( I have photos). I have no idea what happened with this order, but it’s an expensive mistake I won’t be repeating. You have lost a customer.
24 June 2026
Reply from British Corner Shop
Hi,
Thank you so much for your kind words about our expanding product range — it's wonderful to hear and we work hard to keep bringing our customers the best of British!
We are sorry to hear that some of your chocolate products arrived melted on this occasion. We do want to make our customers aware that we have clear warnings posted on our website advising against ordering chocolate products to warm climates, as unfortunately once parcels are in transit we have no control over the temperatures they may be exposed to. We would always encourage customers in warmer regions to take this into consideration when placing orders containing chocolate.
Regarding the cost of delivery, DHL's international shipping rates are set by them directly and are outside of our control. We do however appreciate that the cost can feel significant, and we understand that makes it all the more disappointing when products do not arrive in perfect condition.
If you would like to discuss your order further, please don't hesitate to reach out to us at customersuccess@britishcornershop.co.uk and we will do our best to help.
We hope to see you shopping with us again soon!
The British Corner Shop Team
I received my parcel July 1st and the…
I received my parcel July 1st and the 'Best by' date for the Oxo cubes is July 2026.
I ordered 3 Marmites and one was leaking. The lid was not screwed on tightly even though it had a seal. It was a mess but fortunately it was in bubble wrap.
23 June 2026
Reply from British Corner Shop
Hi Shaun,
Thank you for your review, and we are sorry to hear that your order arrived with these issues.
Regarding the Oxo cubes, we understand that receiving a product with a best before date of July 2026 when your order arrived on 1st July is far from ideal, and we sincerely apologise for this. Similarly, we are sorry to hear that one of your Marmite jars arrived with the lid not securely fastened and had been leaking — while we are relieved it was contained within the bubble wrap, this is certainly not the standard we expect.
We would very much like to investigate both of these issues further and get this resolved for you. Could you please send images of the affected items to our customer success team at customersuccess@britishcornershop.co.uk so that we can look into this as a priority and work towards a suitable resolution for you.
Thank you for your patience and we look forward to hearing from you.
The British Corner Shop Team
Half of order not shipped and one tin…
Half of order not shipped and one tin dented.
They did refund tin. I paid so much in shipping and taxes that it’s disappointing to not get whole order.
24 June 2026
Reply from British Corner Shop
Hi,
Thank you for your review, and we are glad to hear that the refund for the dented tin was processed for you.
We do however want to clarify that only one item from your order was not fulfilled, rather than half of your order as stated, and this was due to that particular item being out of stock at the time of despatch. We apologise that this was not communicated to you as clearly as it should have been, as we completely understand how disappointing it is to not receive an item — particularly given the cost of international shipping and duties.
We would always encourage customers to reach out to us directly at customersuccess@britishcornershop.co.uk if they have any concerns about their order, and we will do our best to resolve things promptly.
We hope to have the opportunity to serve you again in the future and deliver the full experience you deserve.
The British Corner Shop Team
Most of the packaging was OK
Most of the packaging was OK, but all of the chips were nearly open due to the box got crushed. The freshness and everything was good so far would highly recommend just better packaging especially coming to the US.
23 June 2026
Reply from British Corner Shop
Hi Troy,
Thank you so much for your review, and we are really pleased to hear that the freshness of your products was good and that you would recommend us — that truly means a lot to us!
We are sorry to hear that the box arrived crushed, causing some of the crisp packets to nearly open in transit. This is not the standard we hold ourselves to, and we sincerely apologise for the experience. Your feedback regarding packaging, particularly for orders travelling to the US, is something we take very seriously and we will be looking into how we can improve this going forward. We are committed to doing better.
Thank you for taking the time to share such constructive feedback — it genuinely helps us to improve our service for all of our customers.
We hope to see you shopping with us again soon!
The British Corner Shop Team
Always 100% Satisfied
I am always more than pleased with the service received from British Corner Shop. My order arrives promptly and every individual item inside the carton is securely wrapped to avoid any leakage or breakage. I've been a customer for years and have never been less than 100% satisfied with their products and their customer service.
23 June 2026
The transaction was flawless
The transaction was flawless. Everything was in perfect condition arriving.. Only fly in the ointment is having to pay duty on it.. My choice
8 June 2026
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