Shipping is very fast and everything being properly taken care from custom to delivery. It also offers varieties of goods which is great to make one stop shopping. Prices are reasonable, the only down... See more
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Review summary
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Reviews shaping this summary
Overall very pleased, however, due to heat spell chocolate items ordered were all melted. In addition delivery date originally quoted was not included nail next day by DHL.
I was amazed how quickly everything was delivered. The order made my husband very happy, who is British and has not been back in over 10 years. I thought this would bring a smile to his face and... See more
I recently ordered for the first time since BCS has changed hands. I ordered a product, and received something that was not advertised. I contacted customer service, and was told the brand had a... See more
Company replied
Company details
Written by the company
British Corner Shop is the British Brand Export Company – helping connect people worldwide with their favourite products from the UK. Stocking thousands of British food & drink items, we deliver worldwide using through our established international courier and freight networks. We don’t just lead the way on quality, we are also No.1 for trust and innovation. We deliver on integrity, expertise and ambition, quintessentially British values that resonate worldwide.
British Corner Shop Details
Written by the company
- Excellent Customer Service
- You can always contact us by phone or email, during office hours. Customer service is at the heart of what we do, and 7 out of 10 customers come back and order from us again.
- Fully Tracked Delivery
- We have embedded customer support with our courier, and you can track the progress of your order through your account page on the British Corner Shop website.
Guaranteed Delivery
Our packages are all fully insured.
All of our deliveries are fully insured, and we guarantee that any breakages will be refunded. We require photographic evidence of all breakages for a refund to be given.
As a Sunday Times Fast Track 100 Export company, and winner of the Queen's Award for Enterprise in International Trade, you can trust British Corner Shop to deliver.
Contact info
195 Darras Road, Darras Hall, NE20 9AF, Newcastle, United Kingdom
- customersuccess@britishcornershop.co.uk
- www.britishcornershop.co.uk
4.4
Excellent
53K reviews
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This company invites their customers to review, whether positive or negative
Replied to 52% of negative reviews
Typically replies within 1 month
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Packaging was neat and tidy
Packaging was neat and tidy. Products wrapped appropriately. Products delivered on time with good communication
19 May 2026
Check the import tax of your country before the order
Very fast delivery.
Absolutely no issues with the order.
15 May 2026
Ordered Johnson & Johnson baby power…
Ordered Johnson & Johnson baby power with Talc. Received without Talc. Not happy.
1 June 2026
Great product
Great product, excellent quality, and fast delivery. Very satisfied with my purchase. Hopefully, shipping costs will become more affordable in the future. Thank you! ⭐⭐⭐⭐⭐
18 May 2026
I like you products
15 May 2026
Order of chocolate for Brit mum
Ease of ordering - great on time delivery to the US with updates every step of the way
28 May 2026
Absolutely wonderful
Absolutely wonderful.
We got lots of sweets for our daughter’s wedding!
All arrived safe and sound in Colorado!
13 May 2026
Second time purchasing from this store
Second time purchasing from this store. Always prompt and professional.
27 May 2026
I did not receive the item I ordered
I did not receive the item I ordered. I ordered Talc Baby Powder and got Corn Starch Baby Powder. The information on the website said Talc. I've sent several emails and am not getting any response to my request for a refund. Very disappointed in your customer service!
27 May 2026
Reply from British Corner Shop
Hi Edward,
Thank you for taking the time to leave a review. We're sorry to hear that you received an incorrect product — we completely understand how frustrating this must be, and we take product accuracy very seriously at British Corner Shop.
We do want to address the point about our customer service response times. Our records show that we received and responded to one email from you within 24 hours. We are only able to account for correspondence that reaches us, so it's possible that any additional emails may have been sent to an incorrect address or were not received by our team.
We genuinely want to resolve this for you as quickly as possible. Please do respond to our original email reply and we will ensure this is fully resolved.
We appreciate your patience and look forward to hearing from you.
The British Corner Shop Team
This gluten-free flour that I ordered…
This gluten-free flour that I ordered makes everything so crispy. It was worth the shipping fees for sure. The ordered arrived with no delays. I would order from here again.
26 May 2026
Fast delivery
Fast delivery, box was mostly packed well. I always wonder why the bread is put in a separate box within the main package but not the crisps - doing this would help prevent the crisps from getting so crushed. Also, PLEASE start offering real hot cross buns (tea cakes are not the same). I know Tesco stocks them year round.
11 May 2026
Do not use!!
Absolutely awful customer service and order. Was sent Christmas and Easter chocolate in May. Tried to contact customer service and no responses.
11 May 2026
Reply from British Corner Shop
Hi Sarah,
Thank you for leaving a review, and we are sorry to hear about your experience.
We completely agree that receiving Christmas and Easter-themed chocolates in May is not acceptable, and we apologise that your order did not meet the standard we hold ourselves to at British Corner Shop.
Regarding our customer service contact, we can only respond to correspondence that reaches us, and it is possible that your emails may not have arrived with our team. We would never intentionally leave a customer without a response.
We can confirm that a refund has been processed against your order, and we hope this goes some way toward resolving the situation. If you have any further questions or concerns, please do not hesitate to reach out to us directly and we will be happy to help.
We hope to have the opportunity to restore your confidence in British Corner Shop in the future.
The British Corner Shop Team
Trustworthy and true products
The delivery time was within reason for the distance. The items were packed well and in good shape. Usual good products.
10 May 2026
Food I miss!
Everything was wonderful with your service, and with the items I had ordere. The delivery service not good , it didn’t arrive on the day they said it was out for delivery. Then they told me it was going to sit in a warehouse over the weekend. So I had to put in a complaint and remind them there was food in the shipment and I needed it to be delivered before the weekend, which they did eventually get it too me on the Friday!
11 May 2026
Disappointed for first time!
I have ordered from you a few times before and never had problems, delivery is fast, goods arrive in great condition but this time I was disappointed in chocolate although you put in 2 extra packs of chocolate disc which was so nice but the chocolate I paid for does not taste good so have had to get rid of it. I brought the drinks & biscuits for a British friend and am worried about the quality of them now. The chocolate discs have melted into one big blob and terry chocolate is almost white.
22 May 2026
Reply from British Corner Shop
Hi Libby,
Thank you so much for your kind words about your previous orders, and for being a loyal British Corner Shop customer — it really does mean a great deal to us!
We are sorry to hear that on this occasion the chocolate did not arrive in the condition you were expecting. We want to assure you that all of our products are fresh stock, and we take quality very seriously. The discolouration you noticed on the Terry's chocolate — sometimes referred to as "blooming" — is typically caused by exposure to heat during transit, which can affect both the appearance and taste of chocolate.
Regarding the melting of the chocolate discs, we do have clear guidance and heat warnings on our website advising customers in warmer climates to take care when ordering chocolate products, as unfortunately temperature changes during shipping are outside of our control.
Please do not worry about the quality of the drinks and biscuits — these products are not affected by heat in the same way, and should be absolutely fine for your friend to enjoy.
If you would like to discuss your order further, please don't hesitate to get in touch with our team at customersuccess@britishcornershop.co.uk and we will do our best to help.
We hope to see you back shopping with us again soon!
The British Corner Shop Team
disappointed
At this point in time you are not very high because of how little of my overall order I have received
20 May 2026
Reply from British Corner Shop
Hi William,
Thank you for taking the time to leave a review, and we are sorry to hear that you feel your order was not received in full.
We do want to assure you that our records confirm your full order was dispatched from our warehouse complete. On occasion, parcels can be split across multiple deliveries or experience delays in transit, so it is possible that any outstanding items may still be on their way to you.
We would very much like to look into this further and get this resolved for you as quickly as possible. Please do reach out to our customer success team directly at customersuccess@britishcornershop.co.uk and we will investigate this as a priority.
We appreciate your patience and look forward to hearing from you.
The British Corner Shop Team
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