Britannia Driving School Reviews 

105
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 22 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the driving instructors for being calm, patient, and clear in their explanations throughout every lesson. People highlight that lessons are structured to focus on practical driving skills, ensuring learners become confident and safe on all roads. Though some reviewers noted feeling quite nervous at the beginning, the encouraging teaching style quickly helped overcome anxiety. Consumers also appreciate how supportive and reliable the instructors are, often going out of their way to accommodate schedule changes. Additionally, people mention that the office team is extremely polite, organized, and quick to answer any questions.

What people talk about most

Staff

Reviewers express immense satisfaction regarding the staff, highlighting instructors who are exceptionally... See more

User experience

Customers felt high satisfaction regarding their user experience, highlighting how instructors created a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an amazing experience learning to drive with Oscar from Britannia Driving School. He’s a brilliant instructor - patient, calm, and never once raised his voice when I made mistakes. His instr... See more

Rated 5 out of 5 stars

I had a couple of driving instructors before trying Britannia. They sent Jon, and he is by far the most knowledgeable and experienced of them all. He was always punctual, gave clear instructions and e... See more

Rated 5 out of 5 stars

I performed a mock test with Oscar, two days ahead of my actual exam. I was taught throughout my lessons by a different instructor and company but I sought out the experience of having a different ins... See more

Rated 5 out of 5 stars

I’ve just passed my test first time with only 2 minors. This is solely down to my instructor Jon, who always went above and beyond in every lesson. We trained beyond the test, by doing motorway... See more


Company details

  1. Education & Training

Written by the company

We are one of the UK's most renowned driving schools with over 90 licensed driving instructors servicing London, Surrey and Middlesex. Making learning to drive fun and hassle-free with a friendly and enthusiastic team and affordable prices. We a...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

105 reviews

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4.6

All reviews

(105)

21 reviews in the last 12 months

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Rated 5 out of 5 stars

Best place to go for learning driving in Ldn

Don’t know where those 1 star reviews come from but my experience with Britannia and Mario has been 100%. Lessons were carried out calmly and professionally, clear communications etc. I got to complete both of my theory and driving test in first go.

12 July 2024
Unprompted review
Britannia Driving School logo

Reply from Britannia Driving School

Hi there, Thank you for your wonderful review for Britannia and Mario 🙌😁😎

Rated 5 out of 5 stars

I passed my driving test 1st take

I passed my driving test 1st take! My instructor was Tony! Tony was absolutely amazing and patient with me, even though he was under the weather, he still committed to making sure he was available for my lessons and passing. With 4 minors & of course no majors, he helped me tick off a massive goal this year!

My initial test got cancelled and Britannia accommodated me to quickly and easily in finding me a new driver as my test date got pushed back!

Thank you so much

7 January 2025
Unprompted review
Britannia Driving School logo

Reply from Britannia Driving School

Hi Ruth, Thank you for your great review for Tony!! Congratulations 🙌🎊🙌

Rated 5 out of 5 stars

Passed First Time with Mario

Mario was a great instructor, always pushing your limits and made sure to identify and practice your weak spots prior to the exam.

26 July 2024
Unprompted review
Britannia Driving School logo

Reply from Britannia Driving School

Hi Andres, Thank you for your review for Mario 🙌🙌🙌

Rated 5 out of 5 stars

First time pass with Mario

I had Mario as a driving instructor and thanks to him I passed my test first time. He was structured and knew where my weak and strong points were. He challenged me and made sure I was 100% ready for the test which turned out to pay off. Mario is also flexible with time which is very helpful when you are working full time.

19 November 2024
Unprompted review
Britannia Driving School logo

Reply from Britannia Driving School

Hi there, thank you for your lovley review for Mario 🤩 Congratulations 🙌😎

Rated 5 out of 5 stars

Mario was a great instructor

Mario was a great instructor, helping me get through and pass on my second attempt despite lots of nerves. Mario is calm and gives straightforward driving tuition, advancing you with quick progress to the point you feel comfortable enough to take the test. Highly recommend!

30 January 2025
Unprompted review
Britannia Driving School logo

Reply from Britannia Driving School

Hi Edward, Great review for Mario!! Congratulations 🙌🎊

Rated 5 out of 5 stars

Great lessons

Great lessons - passed test first time

6 January 2025
Unprompted review
Britannia Driving School logo

Reply from Britannia Driving School

Hi There, congratulations 🙌🙌🙌

Rated 5 out of 5 stars

When I started my lessons with my my…

When I started my lessons with my my instructor at Britannia I was already a driver who had done lessons with a different company who went very good. I still had anxiety about driving and issues with my speed and road awareness which my instructor at Britannia was great at really getting to grips with getting rid of all my old habits. I had done 4 tests prior to starting my lessons with Britannia which i had failed and the first test I had after starting with Britannia I passed straight away.

would definitely recommend :)

5 February 2025
Unprompted review
Britannia Driving School logo

Reply from Britannia Driving School

Hi Samantha, Thank you for your wonderful review 🤩

Rated 1 out of 5 stars

If I could give this a zero I would

If I could give this a zero I would! The worst driving school in the world and the worst customer service I have ever received! I booked with Mario and paid for 12 hours as I have my test soon but he didn’t show up and didn’t contact me before the lesson to say that he couldn’t attend and I waited for him outside of my house for 20 minutes! Britannia driving school didn’t care that I was now out of pocket and said that the only way for me to get a refund was to put this into writing and they have been extremely rude and unhelpful! Avoid and go somewhere else

30 January 2025
Unprompted review
Britannia Driving School logo

Reply from Britannia Driving School

Hi Sarah, we are sorry to hear of this. Unfortunately, occasionally unforseen circumstances occur. As previously discussed we are awaiting you to send in the giftvouchers for us to proccess the refund for you 😊

Rated 1 out of 5 stars

Failed to provide service and delaying refund

Failed to deliver service, withholding money paid in advance for 30 days when customer exercised Consumer right to cancel.

30 January 2025
Unprompted review
Britannia Driving School logo

Reply from Britannia Driving School

Hi Loraine, thank you for your feedback. As discussed over the phone & email, once we recieve the giftvouchers we can proccess the refund for you 😊 You won't have to wait 30 days, we just need the pysical copy of the vouchers to refund.

Rated 5 out of 5 stars

5 stars goes out to driver instructor…

5 stars goes out to driver instructor Jon. After taking driving lessons with him both my youngsters passed their tests at first try and they both absolutely loved their lessons with Jon. Very accurate and well structured lessons with a clear plan and with an impressive engagement and great attitude.

My daughter unfortunately had another instructor provided thru Britannia at first that we were not to happy about as he was one of the reasons she failed her first test and due to the lack of times available she had to wait 6 month for a new test. During that time we had the chance to switch instructor to Jon (that my son previously had taken lessons with and passed first time) and it was a completely different ballgame with much more accuracy and a well structured lessons and plan and my daughter passed her test after driving with him. So make sure to ask for Jon because he is a top class instructor.

14 January 2025
Unprompted review
Britannia Driving School logo

Reply from Britannia Driving School

Hi Mats, Awesome review for Jon!! Congratulations to your daughter 🙌🙌🙌

Rated 5 out of 5 stars

Brittania driving school

Jon was my instructer and he was a brilliant teacher. Very good and genuine person. Came to each lesson on time and had the car cleaned for the exam. Passed first time with just 4 minors

17 January 2025
Unprompted review
Britannia Driving School logo

Reply from Britannia Driving School

Hi Harry, fantastic review!! Congratulations 🎊🙌😎

Rated 5 out of 5 stars

Very thankful to Mr. Rahan

Today i pass my test at Chertsey centre with 1 minor fault. I am very thankful to my instructor Mr. Rahan

8 January 2025
Unprompted review
Britannia Driving School logo

Reply from Britannia Driving School

Hi Mohit, Congratulations 🙌🙌🙌

Rated 5 out of 5 stars

I passed first time

My instructor Rahan was really nice and I passed first time. He taught me everything from scratch making sure I was confident. He familiarised me with the possible routes and all the manoeuvres. The casual conversations during lessons were also nice and eased any nerves I had. Great experience overall.

6 January 2025
Unprompted review
Britannia Driving School logo

Reply from Britannia Driving School

Hi Miraj, Amazing to hear 😊😎

Rated 5 out of 5 stars

I had an amazing experience with Instructor Rahan

I had an amazing experience with my driving instructor Rahan From the very first lesson, they made me feel comfortable and confident behind the wheel. Their teaching style was clear and patient, which really helped me grasp the concepts quickly. They provided valuable feedback and tips that improved my driving skills significantly. Thanks to their guidance, I passed my driving test on the first try! I highly recommend them to anyone looking to learn how to drive. Five stars all the way!

27 December 2024
Unprompted review
Britannia Driving School logo

Reply from Britannia Driving School

Hi Edward, we are elated to hear you would rate us 5 stars!!! ✨✨✨✨✨

Rated 5 out of 5 stars

Jon is amazing 👏

Thank you Jon so much, he is an amazing instructor that is extremely caring, patient, wise and funny. He helped me find my test and pass it first time, I would highly recommend him to anyone. Also thank you for the hard working peope at Britannia Driving School for being very helpful for any queries I had.

27 November 2024
Unprompted review
Britannia Driving School logo

Reply from Britannia Driving School

Hi James, thank you for the wonderful feedback!! Congratulations on passing first time 🙌🎊

Rated 5 out of 5 stars

I can't praise Jon enough for the work…

I can't praise Jon enough for the work he put in to get me ready for my test. I'd been with two other instructors prior at different companies but with Jon, he was very organised and had all my lessons detailed out so we always knew what to work on each lesson. The car was always extremely clean and he was always on time. Our Monday morning lessons were always very informative but equally a good laugh! He managed to teach me much about Art history too and that's coming from a self-employed artist myself!

I couldn't recommend Britannia more highly and especially Jon. I passed this week on my first attempt after roughly 20 hours with him.

Thank you again!

19 November 2024
Unprompted review
Britannia Driving School logo

Reply from Britannia Driving School

Hi Leo, Thank you for your amazing review for Jon and Britannia!! Great to hear you also learnt some art history!! That is what you call multi tasking!! CONGRATULATIONS 😁🙌

Rated 1 out of 5 stars

Absolutely shocking driving and abuse…

Absolutely shocking driving and abuse from a driver. Completely broke the Highway Code and then when challenged became abusive. Concerns me what we are teaching.

5 October 2024
Unprompted review
Britannia Driving School logo

Reply from Britannia Driving School

Hi Kate, I have checked our data base and it doesn't apprea you are a pupil of ours?

Rated 5 out of 5 stars

Passed with ZERO minor

Passed with ZERO minor. Very happy with Jon as my instructor, always on time, knowledgable, highly experienced, his car is always clean and easy to drive. Endless things to say! He helped me eliminate bad habits from years of driving outside UK and developed new habit.

3 October 2024
Unprompted review
Britannia Driving School logo

Reply from Britannia Driving School

Hi Nuttawit, Congratulations 🎊 on passing your test with zero minors 🙌🙌

Rated 5 out of 5 stars

RAHAN - Thank you from a grateful parent

My son needed to learn to drive but finding instructors who could fit him in ( West London) was proving incredibly difficult. I called Brittania and purchased 6 vouchers from them. My son was assigned to Rahan and I am so grateful to him. My son is an over thinker and isn't always confident in his own abilities. Somehow Rahan changed that and my son passed first time yesterday much to his relief and joy.Getting a test date was even more difficult, but once we got a late cancellation booked, Rahan again went out of his way to find space to fit in a last minute lesson and cleared space for a lesson leading into his test slot. My son really enjoyed his lessons and looked forward to them which was a huge turnaround for him so thank you very much Rahan. You taught my son how to drive and to enjoy it too. Highly recommend Rahan.

19 September 2024
Unprompted review
Britannia Driving School logo

Reply from Britannia Driving School

Hi Sharon, what a great review for Rahan!! Congratulations 🎊 to your son!! We wish him all the best with his future driving!

Rated 5 out of 5 stars

John the Legend

John the Legend, help me with the driving lessons, passed today with 2 minors.

3 September 2024
Unprompted review
Britannia Driving School logo

Reply from Britannia Driving School

Hi Vanessa, thank you for the review for John 😊 congratulations on passing with 2 minors 👌

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