Brinkley's Estate Agents Reviews 

212
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We have sold twice through Brinkleys in the last 18 months in SW19 and SW20. In both cases, they found us reliable solid buyers almost immediately and had us under offer within days. They also ac... See more

Rated 5 out of 5 stars

My experience with Brinkley's was a great. I have Zero complaints. I worked with James, I felt he was honest and transparent and a genuinely cared about getting the best results for everyone involv... See more

Rated 1 out of 5 stars

We gave Brinkley's the opportunity to sell 3 flats and a house, all local to them - they sold none, and got viewings on just 2. They just wasted a lot of everyone's time and spouted too much ho... See more

Rated 5 out of 5 stars

⭐ Detailed & Warm "We cannot thank Brinkleys and the team enough for their outstanding support throughout our move! From our very first enquiry right through to getting the keys, they were f... See more

Company details

  1. Real Estate Agency

Written by the company

Brinkley's Estate Agency specialises in residential sales, lettings and management across South West London. Offices based in Wimbledon Village, Wimbledon Park and Putney.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

212 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(212)

16 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

James and Graeme were Reliable

James and Graeme were Reliable, friendly and professional despite some challenging few months.
They were helpful from house viewings all the way to completion and easily contactable Throughout the process

3 October 2024
Unprompted review
Brinkley's Estate Agents logo

Reply from Brinkley's Estate Agents

Hello Vitasta, thank you very much for your kind words and for taking the time to leave a review. We hope you settle into your new home. Please do not hesitate to contact us if you need anything further

Rated 5 out of 5 stars

Brinkleys are wonderful

Brinkleys are wonderful, from Suzy finding us a gorgeous property to rent to liaising with the amazing Gisella on all the details. The contracts and inventory process was seamless and I highly recommend them to all landlords and tenants!

19 September 2024
Unprompted review
Brinkley's Estate Agents logo

Reply from Brinkley's Estate Agents

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with both Suzy and Gisella. It’s great to know that the process was seamless from start to finish, and we truly appreciate your recommendation. If you need anything in the future, please don’t hesitate to get in touch!

Rated 5 out of 5 stars

Gisella has been very efficient and…

Gisella has been very efficient and kind always gets back to one quickly with any requests.

27 September 2024
Unprompted review
Brinkley's Estate Agents logo

Reply from Brinkley's Estate Agents

Thank you so much for taking the time to leave a review. We are glad that Gisella was able to assist you through the process.

Please feel free to contact us if you have any further queries and we hope you settle into your new home

Rated 5 out of 5 stars

10/10

Our experience with Brinkley’s has been great, especially in terms of our service from JP. His professionalism, approachability and knowledge is outstanding.

24 September 2024
Unprompted review
Brinkley's Estate Agents logo

Reply from Brinkley's Estate Agents

Hello Amelia

Thank you so much for taking the time to leave a review, it is much appreciated and we hope you settle into your new home quickly.

Please feel free to contact us if there is anything further we can assist with

Rated 5 out of 5 stars

Great service!

Gisella is extremely helpful when we need anything. The check in was perfectly organised and every little issue we have had has been answered immediately. Thanks again!

25 September 2024
Unprompted review
Brinkley's Estate Agents logo

Reply from Brinkley's Estate Agents

Hello Kiara.

Thank you so much for your wonderful feedback! We're thrilled to hear that Gisella was able to assist you so efficiently and that your check-in process went smoothly. She always strives to provide the best support possible, and it's great to know that every issue was promptly addressed. If you need anything else, don't hesitate to reach out!

Rated 5 out of 5 stars

JP was great to work with

JP was great to work with. He was very helpful and efficient, and went above and beyond to secure us our property. I highly recommend!

25 September 2024
Unprompted review
Brinkley's Estate Agents logo

Reply from Brinkley's Estate Agents

Thank you so much for leaving a review. The "jump suit" definitely suits him :-). We hope you enjoy you settle into your new home

Rated 5 out of 5 stars

Hassle free experience!

Such a smooth and easy process! JP made renting our first home really enjoyable and stress-free! Thanks JP!

24 September 2024
Unprompted review
Brinkley's Estate Agents logo

Reply from Brinkley's Estate Agents

Hi Becca, Thank you so much for your kind words! We're thrilled to hear that you had such a smooth and enjoyable experience renting your first home. JP always strives to make the process as easy and stress-free as possible, so it's great to know he made a positive impact on your journey. If you ever need anything in the future, don't hesitate to reach out. Enjoy your new home!

Rated 5 out of 5 stars

Friendly and professional, thank you JP!

First of all huge thanks to JP personally!
I have been renting in London for 15 years but I must say I have never experienced such amazing, friendly and professional service before. I found a property that I liked, we talked, JP booked a viewing on the day, called me to explain all details with no rush, calmly and very very diligently. And that was it, it took just 2-3 days to complete the referencing process and sign the contract. So big thanks to Gisella too.
I strongly recommend this agency, it was such a wonderful surprise to know that there are still letting agents who treat you with a lot of understanding and respect. There was no push or a moment of discomfort at any point.
Changing your home is stressful but JP made it feel so great! What an enjoyable experience.
Thank you!

20 September 2024
Unprompted review
Brinkley's Estate Agents logo

Reply from Brinkley's Estate Agents

Hello Dilyana

Thank you for taking the time to leave a review, it is much appreciated. We hope you love your new home.

Please do not hesitate to contact us should we be able to assist with anything further

Rated 5 out of 5 stars

Graeme and James were excellent…

Graeme and James were excellent throughout the sale of our flat, despite 2 buyers pulling out after offers accepted and it seeming uncertain and unlikely at times, they remained professional, calm and collected to see things through. Thank you both! Would 100% recommend

4 September 2024
Unprompted review
Brinkley's Estate Agents logo

Reply from Brinkley's Estate Agents

Thank you so much for taking the time to write such a kind review! We truly appreciate your feedback and are thrilled to hear that Graeme and James were able to provide excellent service throughout the sale of your flat, even with the challenges faced along the way.

Your recommendation means a lot to us, and we’re glad we could help you through the process. If you ever need assistance in the future, please don’t hesitate to reach out.

Rated 5 out of 5 stars

Excellent service

Excellent service, reasonably priced. Would recommend.

30 August 2024
Unprompted review
Brinkley's Estate Agents logo

Reply from Brinkley's Estate Agents

Martin, thank you for taking the time to leave a review. It is greatly appreciated

Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with Brinkleys Estate Agency. The entire process was smooth, with no issues at all. Their communication was excellent, and everything was handled transparently. I want to particularly commend Kate Sheard—she was incredibly helpful and always responded quickly to any questions I had. I would certainly recommend them.

14 August 2024
Unprompted review
Brinkley's Estate Agents logo

Reply from Brinkley's Estate Agents

Hello Konstantins, thank you for taking the time to leave a review, it is much appreciated. Please do not hesitate to contact us if you need anything further

Rated 5 out of 5 stars

Dhruvika has made living under…

Dhruvika has made living under Brinkleys management so easy, nice and supported. Dhruvika is quick to respond to any query's, always ready with a solution and is overall a lovely person!

9 August 2024
Unprompted review
Brinkley's Estate Agents logo

Reply from Brinkley's Estate Agents

Hello Archie, the time you have taken to leave a review is highly appreciated. We will always be available should you have any further queries going forward

Rated 1 out of 5 stars

Rogue landlord best friend

For 7 years done everything a tennant should.
This is despite damp and mould, water in the electrics etc.
They didn't manage the property in the slightest.
On moving out they then provided bogus claims against the deposit which was backed by mydeposits.co.uk (also rogue landlord best freind)
So I'm out of pocket, they've re-let a sub-standard property.
if you do rent from these guys don't pay up at the end of your tennancy, let them chase you, an actual court would not side with a landlord the way mydeposits do.

31 May 2024
Unprompted review
Brinkley's Estate Agents logo

Reply from Brinkley's Estate Agents

Dear A Smith. We're very sorry you feel Brinkleys haven't attended to your grievances. The outcome of the deposit dispute was determined by MyDeposits Scheme, who independently awarded deductions given the evidence presented to them. Brinkleys have no influence in the decisions made by MyDeposit.

Rated 5 out of 5 stars

Gisella was really nice to deal with

Gisella was really nice to deal with, she was very quick to respond and was able to sort out any issues

29 July 2024
Unprompted review
Brinkley's Estate Agents logo

Reply from Brinkley's Estate Agents

Hi Matthew

Thank you so much for taking the time to write Gisella a review.

Please feel free to contact us if there is anything further we can assist with

Rated 5 out of 5 stars

Outstanding service from Brinkley's

The help and reassurance Marco provided in getting my property ready for rental (hiring and managing contractors and offering sound advice along the way), with prompt communication and making himself available at all hours made, what could have been a stressful few months truly smooth sailing. JP stepped in quickly if needed, and he and Gisella quickly found and vetted a tenant, again with extremely efficient communications. I've also received correspondence from Laura and Dhruvika when needed - clearly a well coordinated and supportive team. I could not have hoped for a more positive experience. Thank you all!

22 July 2024
Unprompted review
Brinkley's Estate Agents logo

Reply from Brinkley's Estate Agents

Hi Annie
Thank you so much for taking the time to leave a review. We will be sure to relay your review to all of the team members involved. it is much appreciated and please feel free to contact us if there is anything further we can assist with

Rated 5 out of 5 stars

House is very nice.

House is very nice.

25 June 2024
Unprompted review
Brinkley's Estate Agents logo

Reply from Brinkley's Estate Agents

Hello Georgiana

Thank you for taking the time to leave a review. We are very glad you like your new home

Please feel free to contact us if there is anything else we can assist with

Rated 5 out of 5 stars

Dhruvika is everything a property manager should be (and more!)

With an initially tricky start with Brinkleys, we were "handed over" to Dhruvika to help deal with the mountain of problems in our flat. We cannot express what a relief it was to have Dhruvika as our contact - she was so responsive, kind and always kept us in the loop with everything and things actually got moving!! Dhruvika went above and beyond to ensure that all issues were sorted and, more importantly, not ignored - everything a property manager should be (and more!)

17 July 2024
Unprompted review
Brinkley's Estate Agents logo

Reply from Brinkley's Estate Agents

Hello Kate

Thank you so much for taking the time to leave a review. We are extremely grateful that Dhru was able to resolve the issues for you and will continue to do so. Please feel free to contact us if there is anything else we are able to assist with

Rated 5 out of 5 stars

Flat successfully let again

Thanks so much to Marco, Suzy, Anne and the whole team at Brinkleys for all their help and advice in successfully letting our property again.

1 June 2024
Unprompted review
Brinkley's Estate Agents logo

Reply from Brinkley's Estate Agents

Hi Janet

Thank you so much for taking the time to leave a review. It is much appreciated

Rated 5 out of 5 stars

Safe Hands

As a first-time landlord, Marco and team guided me every step of the way from finding a tenant to arranging all the necessary legalities.

Going on four years, I cannot recommend Brinkleys highly enough. Professional, up-to-date advice given in an approachable, friendly manner, only a phone call away.

I know I and my property are in the best of safe hands, Sandra McGuinness

13 July 2024
Unprompted review
Brinkley's Estate Agents logo

Reply from Brinkley's Estate Agents

Hi Sandra

Thank you so much for taking time out to leave us a review. It is highly appreciated, please feel free to contact us should you have any further queries

Rated 5 out of 5 stars

Superb Service from Brinkleys Sales

I can highly recommend Brinkleys Sales team, who were really pro-active in completing my recent property sale. Graeme Gordon was very knowledgeable, and took control of the sales process from day one, ensuring everything went smoothly; chased conveyancers etc on a regular basis & kept me fully informed at each step. I received a first class service.

26 June 2024
Unprompted review
Brinkley's Estate Agents logo

Reply from Brinkley's Estate Agents

Thank you so much for taking the time to leave a review for Graeme and our sales team. It was a pleasure working with you. Please feel free to contact us if there is anything else we can do for you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look