I am extremely disappointed with the…
I am extremely disappointed with the service I received from Mercedes-Benz of Brighton.
I ordered a new Mercedes vehicle 5mths ago that required specialist adaptations due to my disability. From the beginning of the process, the dealership was fully aware that the vehicle qualified for VAT zero-rating because it was being adapted for use by a disabled person. This was discussed during the purchase and at no point was it indicated that this would be a problem.
However, just as the vehicle was about to be delivered, the dealership suddenly refused to apply the VAT exemption. This was after a contract had been signed and a deposit paid, and after they had been aware from the start that the vehicle was adapted and qualified under the HMRC rules for disabled customers.
This situation has caused significant stress, delay, and financial uncertainty. It is extremely disappointing to see a company representing a premium brand handle a matter involving a disabled customer in such an unhelpful and inflexible way.
I expected much better professionalism and understanding from a Mercedes dealership. Instead, the experience has been frustrating and deeply disappointing.
I would strongly urge anyone in a similar situation to get everything in writing and verify the dealership’s position on VAT exemptions before proceeding.
Steve W





