These guys are the best. We bought a cork floor for our kitchen in the summer and are super pleased with it. We bought a different product this Christmas for our bathroom which didnt live up to our ex... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I got my sample, then ordered the item I wanted, brilliant service I was really impressed, delivered on time with care, thank you very much, I will definitely order again
The wallpaper was just what we were looking for, and it arrived as quickly as specified. My wife and I are extremely pleased with this vinyl paper and I would use this company again should the need a... See more
After receiving various cork tile samples from Bricoflor I opted to purchase Granorite Decodalle County Ivory White tiles for a wall in my new extension. I needed something with character and, hopef... See more
Company details
Written by the company
Online shop for wallpapers and floor coverings
Contact info
130 High Street , SN8 1 LZ, Marlbourough, United Kingdom
- 01264980370
- info@bricoflor.co.uk
- www.bricoflor.co.uk
3.8
Great
172 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 69% of negative reviews
Typically replies within 48 hours
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Pattern matching not correct but excellent customer service
Ordered two rolls of luxury wallpaper. Worried that they were being sent from Germany and might not arrive, but they did and very pleased with delivery. Then came to hang them and found that despite them being the same batch number the pattern match was not correct and something had clearly gone wrong with the manufacturing process. Managed to get pattern match by overlaying rather than butting up against each other. Due to this gave a poor initial review. Within hours got a response from the Bricoflor customer services team offering to either refund or replace paper once I provide some photos to highlight the fault. I’ll be doing that shortly. As a result of the contact from Bricoflor’s customer services have updated and edited the review to 4* to reflect the excellent customer service displayed so far. Will be happy to update my review further once the issue is fully resolved.
Updated and upgraded review to 5* as a result of Bricoflor's Customer Service who honoured the "refund or replacement" pledge when they became aware of the issue highlighted earlier in the review.
Would definitely recommend Bricoflor as customer service is outstanding.
30 October 2025
Reply from BRICOFLOR.co.uk
Dear Customer,
Thank you for your feedback. We’re glad to hear that the wallpaper arrived safely and that you were happy with the delivery. However, we're genuinely sorry to hear about the issue with the pattern matching.
We always strive to ensure the highest quality and consistency, and it’s concerning to hear that there was a mismatch. In cases like this, we typically offer replacements or a refund, as we want our customers to be completely satisfied. We understand that international shipping can sometimes feel like a hassle, but we encourage you to reach out to us directly if there are any issues with your order — we're always happy to help resolve them quickly and smoothly.
In the future, please don’t hesitate to get in touch before leaving a review; we’d love to have the chance to fix things for you.
Kind regards
Your BRICOFLOR Team
Great deal on wallpaper Quick delivery…
Great deal on wallpaper Quick delivery Would definitely use again
30 October 2025
Reply from BRICOFLOR.co.uk
Dear Customer,
Thank you so much for the kind words! We’re thrilled to hear you’re happy with both the wallpaper and our quick delivery. We can’t wait to have you shop with us again – we’ll be here whenever you need us!
Your BRICOFLOR Team
Cork floating floor
The cork floating floor is stunning! Feels so warm under foot. I live in an upstairs flat and brought the extra underlay for sound proofing. It’s soft and quiet. Beautiful
The only issues was delivery and it took a stressful 2 half weeks to come. The product is shipped from Germany and the delivery company in Uk are not the best. It’s kurbside delivery as stated.
Please do not book any fitters in until you have the product and expect a lot longer for delivery.
14 October 2025
Unprompted review
No customer service at all
No customer service at all. The delivery of flooring was delivered to the wrong address where it was accepted. Upon checking the tracking I informed Bricoflor of the error by email. No reply. I then called twice and promised as reply. No reply. I then emailed again - still not reply. They have my money. I have no flooring and on top of that I’m ignored!
9 October 2025
Unprompted review
Reply from BRICOFLOR.co.uk
Dear Customer,
Thank you for sharing your feedback. We are very sorry to hear about your experience, but after reviewing our records, we are unable to locate an order matching the details provided in your review. This situation does not sound typical of our service, and we would love to resolve it as quickly as possible.
Could you please provide us with more details about your order, such as the order number, the date of the purchase, or any other relevant information? We want to look into this and address any concerns you may have.
We value all of our customers and strive to ensure prompt communication and delivery. Once we have the necessary details, we’ll do everything we can to assist you and ensure that you receive your flooring.
We look forward to hearing from you soon.
Your BRICOFLOR Team
Communication was excellent
Communication was excellent.
Bricoflor deserves 5 stars.
I will buy from them again.
29 September 2025
Dishonest, rude, appalling customer service
This company are so dishonest it’s just not real. I wrote a Factual review, priced they were lying and then they attempted to play victim and gaslight me. They lie about delivery . Subsequently they have made several failed attempts to remove my review, then they shifted the attempts to thier German partner. Ultimately until I receive a factual apology and the lady has been dismissed I won’t be removing my review.
15 September 2025
Unprompted review
Reply from BRICOFLOR.co.uk
Dear Customer,
We are sorry that your experience over a year ago left you dissatisfied. Our records show that your order was placed correctly and that any delivery delay was caused by an incomplete address provided at the time of ordering, which was clarified before the parcel was successfully delivered.
All our team members act professionally and in line with company policies. We cannot discuss personnel matters publicly.
As your order was fulfilled and the product received, we consider the matter resolved.
Your BRICOFLOR Team
Fair dealings
We ordered wallpaper. The company specifically informed us that they were paying the import duties and informed us what to do if we were asked to pay anything in addition ourselves. That was very reassuring. Then the paper was excellent quality and we thought good value for money. Thank you
22 July 2025
Reply from BRICOFLOR.co.uk
Dear Customer,
Thank you so much for your kind words! We’re delighted that the wallpaper, guidance on import duties, and overall value all met your expectations.
We really appreciate your support and hope to assist you again in the future.
Kind regards
Your BRICOFLOR Team
Reply from BRICOFLOR.co.uk
Dear Customer,
Thank you for your review. We’re sorry to hear about your experience. Unfortunately, we only handle UK orders, so we’re not able to assist with the issue mentioned.
We recommend contacting the team you purchased from directly, as they’ll be best placed to help.
We appreciate your understanding and hope your enquiry is resolved quickly.
Your BRICOFLOR Team
Excellent customer service
Excellent customer service. All my questions were answered on the phone and the floor was delivered in quick time so that it could be fitted before the kitchen. It looks fabulous, so all good!
28 August 2025
Great wallpaper (easy to put up) and…
Great wallpaper (easy to put up) and lovely quality . Very quick delivery
22 July 2025
Beautiful cork flooring
Beautiful cork flooring. Great quality. Warm and soft underfoot. Answered all our questions really quickly and in detail. Fast delivery
22 July 2025
The customer service is excellent
The customer service is excellent. I placed an order and then immediately emailed them to say we were on a tight deadline and they were able to process and ship and deliver faster than we requested! 😊
23 June 2025
Reply from BRICOFLOR.co.uk
Dear Customer,
Thank you so much for your kind words! We’re delighted to hear we could help meet your tight deadline and get your order to you even faster than expected. It’s always great to know our team’s efforts make a difference. If you ever need anything else, just give us a shout!
Your BRICOFLOR Team
Could not want for more
Could not want for more. Helpful customer service and delivered on time. Was a little worried based on some of the reviews, but I had a positive experience. (I haven’t opened box. Builder delayed. But coming soon. )
23 June 2025
Reply from BRICOFLOR.co.uk
Dear Customer,
Thank you so much for your lovely feedback! We’re really pleased to hear you found our customer service helpful and that your order arrived on time. We hope your builder’s schedule smooths out and that you enjoy your new flooring when the time comes. If you need anything else, we’re here to help!
Your BRICOFLOR Team
Absolutely shocking customer service
Absolutely shocking customer service! I tried chasing up my order after waiting 2 weeks, the lady said she had other orders to chase through besides mine and put the phone down. Terrible!!
16 June 2025
Unprompted review
Excellent product and service
Ordered Granorte Floating cork flooring, which was fantastic. We had a couple of minor issues, which they resolved quickly and helpfully, and for which we were very grateful. Would recommend and purchase from again.
21 April 2025
Unprompted review
Excellent service.
Excellent service.
Great prices and superfast delivery.
Fantastic communications from friendly, knowledgeable staff.
Highly recommended.
12 March 2025
Unprompted review
Quality of product and decent sized…
Quality of product and decent sized sample with good recycling/ reuse
20 February 2025
Unprompted review
Easy shopping on-line
Easy shopping on-line, great price, very good product quality fast delivery.
5 March 2025
Unprompted review
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