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Brickowl Reviews 294

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TrustScore 4.5 out of 5

4.7

Online Marketplace
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product selection, highlighting its abundance and ease of finding specific items, including rare and discontinued parts. The website is frequently commended for its user-friendliness, intuitive navigation, and effective search functions. Many people appreciate the efficient delivery service, noting quick shipping and well-packaged orders, often arriving in excellent condition. Consumers also find the ordering process straightforward and the prices reasonable, especially for the value received. However, some customers also noted issues with delivery, with a few instances of lost parcels or orders not being received as expected. A small number of people were dissatisfied with the pricing of certain items, finding some sellers to have overpriced products. Additionally, a few reviewers mentioned receiving incomplete or incorrect orders, which led to dissatisfaction with the resolution process.

What people talk about most

Product

Clients share positive opinions on product. Customers consistently praise the platform for its extensive... See more

Website

Users describe positive interactions with the website, frequently highlighting its ease of use and intuitive... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Order

Customers generally express satisfaction with the ordering process. Many reviewers report having placed... See more

Price

Reviewers highlight positive aspects of price. Many customers found prices to be very reasonable, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recovered a number of lego sets from our loft that we'd originally bought for our kids in the 1980's in ordr to pass them on to our grandkids. Had to check they were complete first of course; unha... See more

Rated 5 out of 5 stars

Website very easy to use, better shipping and payment options and much smoother process than the other place. Lawrence provides super speedy reply/help with any site admin Will be placing all my or... See more

Rated 5 out of 5 stars

Ive been using Brickowl for a year now and I am very impressed. The multiple cart system (while confusing to some) is really handy when looking for an optimum seller to get everything from. Any minor... See more

Rated 5 out of 5 stars

I have been using Brick Owl now for a few months and its fantastic. Feeling creative and need to add a new dimension to your builds, design it and get the parts sent out to you. Found i was missing so... See more

Company details

  1. Online Marketplace

Written by the company

Brick Owl is the largest independent LEGO marketplace to buy and sell LEGO Parts, Minifigures and Sets

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

294 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

As a really big Lego fan

As a really big Lego fan, sometimes you just need a brick fix. Brickowl has never let me down. Every store that I have dealt with has given me outstanding service. It is so easy to use the site. The flow is perfect. Highly recommended if you need bricks.

4 November 2024
Unprompted review
Rated 5 out of 5 stars

Great site for buying LEGO

Great site, very good selection and cheaper than buying directly from LEGO. I also really appreciate the good search engine and convenient shopping cart systems.

18 October 2024
Unprompted review
Rated 5 out of 5 stars

Small parts easily found

Easy to use platform to make a small purchase of parts in order to complete an old Lego set. Easy to use, good value, and great to be able to buy specific parts without the need to produce more when there are millions out there.

12 October 2024
Unprompted review
Rated 5 out of 5 stars

Great site once you've got the hang of it.

Great site and sooooooooooo much cheaper than buying parts for your projects from Lego themselves. Some of it isn't that intuitive - it took a few emails to get my head around the ordering from your wishlist.
I also use "Rebrickable" every now and then to buy custom build instructions and you can link the parts list straight to your Brick Owl account making it easy to buy what you need.

9 October 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing app!

Absolutely amazing app. I find it way easier to use than bricklink, and it’s just a very well made app. I have been using the app since early 2020-2021 and haven’t taken my eyes off it since. I highly recommend the app

6 October 2024
Unprompted review
Rated 2 out of 5 stars

Seller protection is very lacking

The company is another "the customer is always right" company, no safety for sellers and consequences for customers wrong doing.

22 June 2024
Unprompted review
Brickowl logo

Reply from Brickowl

I'm sorry for the issue you encountered. As a marketplace we do our best to try to weigh up the rights of customers with the rights of stores.

Rated 5 out of 5 stars

Great place for Lego lovers!!!

Brick Owl is the easiest way to find Lego bit s and pieces, especially ones that are hard to find.
Every shop I have bought from on Brick Owl has sent the package off very promptly and everything is there when it arrives.

31 August 2024
Unprompted review
Rated 5 out of 5 stars

It is an excellent site for replacing…

It is an excellent site for replacing lost Lego pieces. I have a lot of Lego and manuels and am trying to make up some of the models that have pieces missing.
Yes I have a lot of Lego but trying to look for 1 or 2 pieces would take a long time, so I go to Brickowl put in the number of the pieces I want and the delivery is very good.The prices only cost pennies and if you need quite a few ,it is worth the postage to be able to complete the Lego model.

9 September 2024
Unprompted review

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