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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product selection, highlighting its abundance and ease of finding specific items, including rare and discontinued parts. The website is frequently commended for its user-friendliness, intuitive navigation, and effective search functions. Many people appreciate the efficient delivery service, noting quick shipping and well-packaged orders, often arriving in excellent condition. Consumers also find the ordering process straightforward and the prices reasonable, especially for the value received. However, some customers also noted issues with delivery, with a few instances of lost parcels or orders not being received as expected. A small number of people were dissatisfied with the pricing of certain items, finding some sellers to have overpriced products. Additionally, a few reviewers mentioned receiving incomplete or incorrect orders, which led to dissatisfaction with the resolution process.

What people talk about most

Product

Clients share positive opinions on product. Customers consistently praise the platform for its extensive... See more

Website

Users describe positive interactions with the website, frequently highlighting its ease of use and intuitive... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Order

Customers generally express satisfaction with the ordering process. Many reviewers report having placed... See more

Price

Reviewers highlight positive aspects of price. Many customers found prices to be very reasonable, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recovered a number of lego sets from our loft that we'd originally bought for our kids in the 1980's in ordr to pass them on to our grandkids. Had to check they were complete first of course; unha... See more

Rated 5 out of 5 stars

Website very easy to use, better shipping and payment options and much smoother process than the other place. Lawrence provides super speedy reply/help with any site admin Will be placing all my or... See more

Rated 5 out of 5 stars

Ive been using Brickowl for a year now and I am very impressed. The multiple cart system (while confusing to some) is really handy when looking for an optimum seller to get everything from. Any minor... See more

Rated 5 out of 5 stars

I have been using Brick Owl now for a few months and its fantastic. Feeling creative and need to add a new dimension to your builds, design it and get the parts sent out to you. Found i was missing so... See more


Company details

  1. Online Marketplace

Written by the company

Brick Owl is the largest independent LEGO marketplace to buy and sell LEGO Parts, Minifigures and Sets


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

294 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Brickowl is the saviour of Lego restoration projects

Ive been using Brickowl for a year now and I am very impressed. The multiple cart system (while confusing to some) is really handy when looking for an optimum seller to get everything from. Any minor issues Ive had have been sorted by the sellers immediately and I would recommend to anyone trying to restore a set or make their own special creation.

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Long term review

When ordering you rely on the integrity of the seller and after more than 250 orders since July 2018 I can’t recall a single issue. With the exception of a recent order all orders were received. Never quick enough though. LOL. The missed order was cancelled by BrickOwl as the seller was a concern. I’m not going to work out how much I spent from mainly UK sellers. LOL
Will continue to use the website :-)

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant store!

I came across Brick Owl whilst looking for some odd parts and some minifigures - and have made several orders with them over the past few weeks. Very very impressed - great catalogue of Lego, and all my items have been shipped promptly and arrived in great condition!

1 April 2025
Unprompted review
Rated 5 out of 5 stars

They got that!

I recently ran across this shop and if your looking for good bricks FAST and always reasonably priced- well lets just say I can't get over their selection and the speed at which they prosses and ship. 10/10 have ordered many times and shall keep on ordering!

20 February 2025
Unprompted review
Rated 5 out of 5 stars

Great site for price comparing

Great site for shopping and comparing prices for lego parts. Easy to use, great independent stores, huge selection. I save so much time getting exactly what I need. Great deals on full sets too. Some hard to find retired sets are here. Thank you Brickowl!

16 April 2025
Unprompted review
Rated 5 out of 5 stars

My go to Lego shopping site

This is way better than brickLink or pick a brick on the official Lego website (which is way more expensive) I love brick owl and I will use it forever ★★★★★!! plus if you have any problems with getting your order wrong, it’s not brick owl’s fault. It’s the sellers fault.

9 October 2024
Unprompted review
Rated 5 out of 5 stars

BrickOwl is GREAT!

BrickOwl is definitely my number one source for looking for Lego parts to customize my sets or to build MOC sets. They offer a wide variety of bricks in different conditions that would fit your building budget. Transaction is seamless and most sellers ship quickly.

22 March 2025
Unprompted review
Rated 5 out of 5 stars

I don’t look at porn any more

I don’t look at porn any more, I just spend hours looking on Brick Owl; sifting through LEGO pieces. “Oooh that’ll be handy” or “now, I NEED that” or “I bet that would look great on this set”

It’s quite sad 🤣🤣🤣

20 March 2025
Unprompted review
Rated 5 out of 5 stars

Love it!

Amazing site that breaks down what you need into the best prices from vendors all over the world. Very intuitive layout and search functionality. Love this place!

9 March 2025
Unprompted review
Rated 5 out of 5 stars

Love Brickowl!

Love Brickowl! It's so easy to find the parts you are looking for and the prices are very reasonable. Very simple layout and you can search by color, set number, or with a short description. Paired with Paypal, Brickowl makes all my Lego dreams come true.

6 March 2025
Unprompted review
Rated 5 out of 5 stars

Brick owl

I,ve used brick owl a few times it Is a great platform for lego buyers all great quality at great prices.

5 March 2025
Unprompted review
Rated 5 out of 5 stars

Great offers

Great offers, you can find every part your missing. Easy to use and all shops are very trustful in my experience.

5 March 2025
Unprompted review
Rated 5 out of 5 stars

I've made several orders

I've made several orders from different sellers on Brickowl. All of my orders have been successful, and I trust Brickowl as a good source for used/hard-to-find Lego pieces.

22 February 2025
Unprompted review

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