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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product selection, highlighting its abundance and ease of finding specific items, including rare and discontinued parts. The website is frequently commended for its user-friendliness, intuitive navigation, and effective search functions. Many people appreciate the efficient delivery service, noting quick shipping and well-packaged orders, often arriving in excellent condition. Consumers also find the ordering process straightforward and the prices reasonable, especially for the value received. However, some customers also noted issues with delivery, with a few instances of lost parcels or orders not being received as expected. A small number of people were dissatisfied with the pricing of certain items, finding some sellers to have overpriced products. Additionally, a few reviewers mentioned receiving incomplete or incorrect orders, which led to dissatisfaction with the resolution process.

What people talk about most

Product

Clients share positive opinions on product. Customers consistently praise the platform for its extensive... See more

Website

Users describe positive interactions with the website, frequently highlighting its ease of use and intuitive... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Order

Customers generally express satisfaction with the ordering process. Many reviewers report having placed... See more

Price

Reviewers highlight positive aspects of price. Many customers found prices to be very reasonable, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recovered a number of lego sets from our loft that we'd originally bought for our kids in the 1980's in ordr to pass them on to our grandkids. Had to check they were complete first of course; unha... See more

Rated 5 out of 5 stars

Website very easy to use, better shipping and payment options and much smoother process than the other place. Lawrence provides super speedy reply/help with any site admin Will be placing all my or... See more

Rated 5 out of 5 stars

Ive been using Brickowl for a year now and I am very impressed. The multiple cart system (while confusing to some) is really handy when looking for an optimum seller to get everything from. Any minor... See more

Rated 5 out of 5 stars

I have been using Brick Owl now for a few months and its fantastic. Feeling creative and need to add a new dimension to your builds, design it and get the parts sent out to you. Found i was missing so... See more


Company details

  1. Online Marketplace

Written by the company

Brick Owl is the largest independent LEGO marketplace to buy and sell LEGO Parts, Minifigures and Sets


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

294 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to use

Easy to use, tells you what everything costs on the side when in cart, so easy to use!

1 March 2026
Unprompted review
Rated 5 out of 5 stars

I have been using Brick Owl now for a…

I have been using Brick Owl now for a few months and its fantastic. Feeling creative and need to add a new dimension to your builds, design it and get the parts sent out to you. Found i was missing some pieces from ebay purchases so Brick Owl are invaluable having the correct bricks to finish a build.

4 February 2026
Unprompted review
Rated 4 out of 5 stars

4 out of 5

The catalogs are huge, the shipment always seems fast. The site it self is very user friendly. Only down side is most of the sellers on here have everything over priced... Like twice as much as brinklink seller sometimes even 3 times as much. If the sellers were not as greedy... This would be 5 stars

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Brickowl is my go to for all Lego…

Brickowl is my go to for all Lego parts. Site is easy to navigate, sellers ship very quickly, parts have always been as described. I have ordered repeatedly and never had an issue. One seller did not have a part I ordered in stock, apologized and refunded my money immediately. I have had great success with the wish list as well.

11 January 2026
Unprompted review
Rated 5 out of 5 stars

Very easy to use for dafties like me

Very easy to use for dafties like me like i canny use bricklink to many things all at you at once but this you just say what thingy you want and pick a seller and there you go bobs yer uncle done in seconds and usually quite cheap for wee replacement or upgrade parts i bought 35 transparent green bricks the other day for 4 quid to upgrade my lego lightsaber its a really good resource for lego fans

1 January 2026
Unprompted review
Rated 5 out of 5 stars

Website very easy to use

Website very easy to use, better shipping and payment options and much smoother process than the other place.
Lawrence provides super speedy reply/help with any site admin
Will be placing all my orders here in future as corporate greed at the other place doesn't deserve my custom

20 December 2025
Unprompted review
Rated 5 out of 5 stars

Great prices and more important to me…

Great prices and more important to me was the fast shipping. If I'm buying parts it's because I need them and seller didn't keep me waiting was shipped out very quickly and I was able to get back to my build.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

A Really Useful Service

Brick Owl is a really useful service. Easy to navigate and correct mistakes. It makes buying retired nearly complete sets a viable way of building your own collection of desirable Lego. With multiple suppliers I have always found the pieces I was looking for.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Very easy to shop around

Very easy to shop around. When you search for items it shows which ones are in the same store you already have in the shopping cart, so it helps purchasing multiple items on a single store. it has an abundant offer of items and it is much easier to find what you are looking for. The descriptions include the part number on all cases. It allows to ask for shipping quotes directly from the checkout process and it adds the quotes to your invoice. Best page to get lego parts, better than bricklink by far.

1 November 2025
Unprompted review
Rated 5 out of 5 stars

I got a set at half the going price

I got a set at half the going price a retired Star Wars set. I like Brickowl for it wide range of finding Lego parts. So many stores you are sure to source the bit or bits you require. Can be easy to use site have not figured out multiple store buys yet. Brickowl tops other sites.

26 October 2025
Unprompted review

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