BrickHouse Security / BrickHouse GPS Reviews 810

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 590 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and knowledge, which significantly enhances their confidence in both the products and the company. People frequently highlight the excellent customer service, noting quick response times, efficient problem-solving, and a personalized approach that makes them feel valued. The products themselves are often described as reliable, easy to use, and accurate, with many appreciating the straightforward setup and effective tracking capabilities. The overall service is consistently rated as excellent, with consumers finding it dependable and worth the investment. Many users appreciate the seamless user experience, from device installation to monitoring, and the peace of mind it provides.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Product

Reviewers express high satisfaction with the product, often describing it as accurate, reliable, and... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of use of the... See more

Service

Customers had positive experiences with service. Many reviewers praise the professionalism, speed, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The lighting GPS device setup was straightforward, The overall build quality feels solid and well thought out. What really stood out was the service and support. Czarmaine was extremely helpful, p... See more

Rated 5 out of 5 stars

I have been using brick houses product for about six months now I can honestly say very nice tracking devices very nice program that you can utilize the tracking device from your phone or laptop or co... See more

Company replied

Rated 5 out of 5 stars

Experience is very god so far. Much better than I expected. The GPS is very accurate with parked locations, even provides addresses sonetimes, and the extended battery is as advertised. I’ve had it on... See more

Company replied

Rated 5 out of 5 stars

BrickHouse Security is a user friendly company. I have 3 children and 3 gps devices on the vehicles. There are many features that are not supported by other tracking services. Trish has provided me... See more

Company replied


Company details

  1. GPS Supplier
  2. Security Equipment Store
  3. Telematics Service

Written by the company

BrickHouse Security specializes in delivering top-notch GPS tracking solutions for both fleet managers and individual users. Established in 2005, BrickHouse Security is dedicated to providing reliable, innovative products coupled with exceptional customer service. Their GPS tracking devices are known for their accuracy, durability, and user-friendliness, offering peace of mind whether managing a fleet of vehicles or tracking a single asset. Understanding the unique challenges faced by businesses and individuals, their products offer real-time location data, historical tracking, and geofencing capabilities. BrickHouse Security stands out due to their unwavering commitment to customer satisfaction. They offer a lifetime warranty on their products, ensuring long-term reliability and customer peace of mind. Their knowledgeable support team is always ready to assist with setup, troubleshooting, and any questions customers may have. Customers can call or text for support, ensuring quick and convenient assistance. BrickHouse Security believes in making security and tracking accessible and effective for everyone. They are trusted to safeguard what matters most with their state-of-the-art GPS tracking solutions. Join the thousands of satisfied customers who rely on BrickHouse Security for their tracking needs and experience the difference their commitment to excellence can make.


Contact info

4.9

Excellent

TrustScore 5 out of 5

810 reviews

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Replied to 50% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Assisted by Czarmaine

This is one of the best GPS tracking device ever. I strongly encourage couples or people in relationships or people who just want a reliable gps tracker to buy one no need for airtags anymore.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Easy communication

This is the easiest way to communicate and ask questions!! Mervin was a great help and answered my questions quickly and precisely! I’m impressed with how simple it is to send a text and get e reply immediately! I truly love this service that is provided!!

14 May 2026
Unprompted review
Rated 5 out of 5 stars

I have had Brickhouse Brickhouse…

I have had Brickhouse Brickhouse security for a long time. We first got it when our daughter was driven to Oxford , ms for college. We knew she would be on old country roads with no cell service and the satisfaction of knowing we knew where she was because of Brickhouse was immeasurable! My husband liked it so much he put one in my card for traveling back and forth to New Orleans. The service is easy to use and he loves checking the breadcrumbs to see where our daughter is. I can’t say enough about Brickhouse’s products and customer service especially Trish!

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Great company

They make great devices and have fantastic customer service. I’ve never had a hard time with them, their products, or getting ahold of people for help. Highly recommended if you need gps devices or security hardware. Trish was fantastic and helped with all my questions.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Mervin helped me pay my bill

Mervin helped me pay my bill. I couldn't find how to accomplish this, so I asked for help. He helped me update my card information and then used it to pay my account balance right away! Great customer service!!!

12 May 2026
Unprompted review
Rated 5 out of 5 stars

BrickHouse Security has excellent…

BrickHouse Security has excellent customer service! No waiting in a queue. Trish was quick and knowledgeable. She made it easy to correct my problem. In less than 5 minutes we were finished. Excellent service and excellent company. I also love knowing exactly where my vehicles are at all times. This service is worth every penny! Love it!

10 May 2026
Unprompted review
Rated 5 out of 5 stars

It's definitely the best I have yet…

It's definitely the best I have yet tried and I've tried several. I don't think I'll be trying out anymore trackers. I would and will recommend this tracker and this company to anybody and all who may or may not need to keep tabs on their vehicles. And the customer service is also great with any questions I have had. Thank you for being the best company I've dealt with on something like this

9 May 2026
Unprompted review
Rated 5 out of 5 stars

It works as advertised.

Unfortunately, we have felt the need to track our adult daughter's whereabouts from time to time.
Your service is just what we need.
She has agreed to this, so it was easy to mount the tracking device in the rear hatch area.
The by minute update is enough.
Essentially, she knows that we know, and that helps to keep us in the comfort zone.

8 May 2026
Unprompted review

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