Brick Borrow is incredible - our two boys get to choose and build new Lego sets then send them back and get new ones. It’s a never ending carousel of bricks! What takes it from an amazing idea to... See more
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If you love Lego this is the way forward. A fantastic idea, I have had hours and hours of enjoyment building some incredible sets. Excellent value for money especially if you like building Lego... See more
Fabulous customer service. In the chaos of everyday life, we forgot to cancel my wife's annual subscription that I bought her as a birthday present a couple of years ago. She dropped them an emai... See more
Company replied
Excellent company and service - been using for around a year, the concept is great as can do new Lego sets every month at a much cheaper price than buying them and without need to store once built. Ha... See more
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Company details
Written by the company
Welcome to Brick Borrow - a sustainable monthly subscription service to borrow LEGO® at affordable prices.
Contact info
United Kingdom
- www.brickborrow.com
4.4
Excellent
567 reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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It’s a fantastic concept but…
It’s a fantastic concept but unfortunately they have just taken on to many subscribers without the stock being available.
This has made the monthly cost and the waiting time to not be as efficient as it should be.
Hopefully when they have enough available stock for all then it might be worth it. We had the monthly builder plan for £14.99 for a whole year and had 5 seats in total. However most of those sets were forced and not ones we actually wanted but had to wait for bigger sets to become available. When we were emailed of their availability, it was out of stock within seconds so not worth the wait or the cost.
7 April 2026
Unprompted review
Reply from Brick Borrow
Thank you for your feedback - we do appreciate you taking the time to share your experience.
We do want to clarify a few points, as what you’ve described isn’t the experience for the vast majority of our members. We currently have over 1,000+ different sets across 65+ themes, and many members are borrowing thousands of pounds’ worth of LEGO each year. A large number of members also borrow 3–4 times per month by returning sets and choosing new ones, so the service is being used very actively.
Availability can fluctuate on certain high-demand sets, especially when they first come back into stock, but there is a wide range of sets available across the platform at any one time. The intention is always to offer choice, rather than force selections.
We’re continually investing in increasing stock and improving availability, particularly on larger and more in-demand sets.
That said, we’re sorry to hear it didn’t work as expected for you, and we do genuinely appreciate the feedback.
Great for grandparents and grandchildren!
I have been a member of Brick Borrow for over a year know and built quite a few sets. I do buy lego as well, but Brick Borrow gives me the chance to build themes I would not normally buy. And my grandson also enjoys building with Grandpa! Definitely recommend to other Lego fans and grandparents.
2 April 2026
Unprompted review
Reply from Brick Borrow
Thank you so much for your lovely review.
It’s great to hear you’ve been enjoying a mix of your own LEGO and Brick Borrow builds - and even better that it’s something you can share with your grandson. That’s exactly the kind of experience we love to be part of.
Really appreciate the recommendation, and we look forward to many more builds with you both!
Brick Borrowing Brilliance!
We’ve been Brick Borrowing for over a year now and it’s been brilliant! We’ve borrowed thousands of pounds worth of sets that we just wouldn’t have the room to keep.
3 April 2026
Unprompted review
Reply from Brick Borrow
Thank you so much for sticking with us for over a year - that really means a lot.
It’s great to hear you’ve been able to enjoy so many sets without needing the space to store them all. That’s exactly what Brick Borrow is all about.
Really appreciate your support, and we’re looking forward to many more builds with you!
Fantastic experience with this company
Fantastic experience with this company, have had 3 builds so far and all have been brilliant. Sets have always been complete, spotless with immaculate instructions and packaging. Couldn’t recommend them more and looking forward to my next build.
2 April 2026
Unprompted review
Reply from Brick Borrow
Thank you so much for the kind words - really appreciate you taking the time to share this.
Great to hear you’ve had three brilliant builds with us already, and that everything’s been complete and spotless as it should be. That’s exactly the experience we aim for every time.
Looking forward to getting your next set out to you - hopefully another great build ahead!
Started off well but...
I joined Brickborrow just after last Christmas after hearing about it from my daughter, and it sounded such a great idea. I love Lego but larger sets are so expensive to buy and we have no storage space for them. I was initially a bit annoyed that the postage fee came as a surprise once I borrowed my first set. Lots of reviews complain about this but it is still not listed on the main sign-up page, only tucked away in the FAQ. First set arrived, 2 missing pieces but these were sent out quickly. After I sent the set back it took about 6-7 days for it to be turned around, my account to be 'released', choosing my next set and for it to be delivered. So in January/February I was able to get at least 3 sets per month which seemed like a good deal. Unfortunately the service has definitely slowed down since then, it now takes around 10-12 days between sending a set back and receiving the next, even if I choose immediately, so I'm lucky if I can fit in 2 sets per month. I have set up a favourites list (which annoyingly you can only do when you are eligible to borrow) and have almost 50 sets on it. This makes it much easier to see if a set I want is available to borrow. Sadly not one of them has been available this week and I've been checking frequently throughout the day. I really don't want to waste £5 getting a set with limited pieces intended for young children. Somehow it all started out well, and I still love the concept, but I'm not sure that they can now keep up with the demand.
2 April 2026
Unprompted review
Reply from Brick Borrow
Thanks so much for taking the time to leave such a detailed review Helen - it’s genuinely appreciated, and we are really glad to hear how much you enjoyed the concept (and managed to get through so many sets so far!)
We just wanted to address a few of the points you raised:
The postage fee is outlined in our FAQs and T&Cs, but we do take on board the feedback that it could be made clearer upfront - it’s something we’re actively reviewing.
We use Royal Mail Tracked 48, and once your set is received back with us, your account is typically reactivated within 24 hours of processing (which itself takes 1 working day). Timings can occasionally stretch slightly over weekends or during particularly busy periods.
You’re absolutely right that earlier on you were getting through 3 sets a month - which is fantastic value given many of our sets retail between £100–£500+. That’s always the experience we aim to deliver.
We did recently have a short-term slowdown while transitioning systems, which added a couple of days to processing times, but that has now been resolved.
In terms of availability, we have over 1,000 different sets in circulation and add 700+ sets back into availability every weekday. If you’re not already, we’d strongly recommend setting back-in-stock alerts, as popular sets can get snapped up quickly.
We completely understand your concerns around availability and turnaround, and just to reassure you - we are continuously reinvesting into stock, systems and our operations to keep improving the service as demand grows.
Really appreciate your support, and hope we can get you back to enjoying more builds again soon.
Amazing idea
Amazing idea. I live building the lego sets with my daughter and then sending them back and waiting for the next mystery set. Its always exciting g tk see what set we vet next.
1 April 2026
Unprompted review
Reply from Brick Borrow
Thank you so much for the kind words Jack - we really appreciate it.
Love hearing that you’re building the sets with your daughter and enjoying the surprise element too - that’s exactly the experience we’re aiming to create.
Glad you’re enjoying it, and plenty more exciting builds to come.
Absolutely fantastic !
Absolutely fantastic !! Such an amazing idea for lego lovers !! Especially children who's hyper focus is lego and it doesn't cost the earth !!
31 March 2026
Unprompted review
Reply from Brick Borrow
Love that it’s working so well for you Danielle, especially for children who hyper-focus on LEGO - that’s exactly who we had in mind when building Brick Borrow. Being able to enjoy loads of sets without the cost (or the storage!) is what it’s all about.
Thanks again for the support, and we hope you continue to enjoy plenty more builds.
I have the mystery box which I love
I have the mystery box which I love, because I don’t know what set I’m getting each month and me and my Son love the surprise.
31 March 2026
Unprompted review
Reply from Brick Borrow
That’s so great to hear Phil - the mystery box is one of our favourites for exactly that reason.
Love that you and your son are enjoying the surprise each month - it makes it that bit more exciting when the next set arrives.
I really like the idea of brick borrow, but…
I really like the idea of brick borrow - huge potential, and great concept. However, the company is not transparent during the sign up process and borders on miss-selling.
1) Delivery Fee. The main sign up page has a tick next to the words “Shipping 2-3 days” - this indicated to me that shipping was included in my plan. This isn’t true, and it’s buried deep within the FAQs and T&C’s that this is £4.95.
2) “Hero” sets. The main sign up page does not mention that larger sets are blocked from rental in your first three months. This is known as an “onerous term” and should be advertised on the main sign up page. It’s not. And you can’t tell which sets are “hero” sets before signing up as the “browse sets” page doesn’t provide this info. You can only find out which sets are blocked once you subscribe.
Once I’d signed up, I realised most of what I could actually borrow were smaller sets with low piece counts, and alongside the delivery charge, it didn’t really feel worth renting them.
I ended up cancelling a couple of days later and getting a refund. You have to email support to do this - but the response was so generic that it made me feel like they have this happen a lot, perhaps because their website is misleading…
30 March 2026
Unprompted review
Reply from Brick Borrow
Thank you for your feedback - we really appreciate you taking the time to share your experience.
We’re sorry to hear you felt this way. We don’t aim to mislead members in any way, and all details around shipping and set access are outlined in our FAQs and T&Cs, although we completely understand your point and have passed this feedback on internally. For clarity, we actually make a loss on shipping, and this is included within our guidance as well.
We’re also sorry if it felt like this information wasn’t clear before signing up - that’s certainly not the experience we want for our customers. While our replies are not templated, we do have a dedicated support team available 7 days a week, 13 hours a day, and we always aim to help as quickly as possible.
Our goal is to offer a flexible and affordable way to enjoy LEGO®, giving members access to thousands of pounds’ worth of sets for a fraction of the cost, and we’re sorry it didn’t feel like the right fit for you on this occasion.
Fantastic service
Started brick borrow in January love the company you have for me I don’t have much room for Lego but love doing I get two sets at time you have fantastic range of sets. At first had some problems with account but you sorted it out for me fast.
30 March 2026
Unprompted review
Reply from Brick Borrow
Thank you so much for your review - we really appreciate it. We’re so glad you’re enjoying the range of sets and that we were able to get everything sorted quickly for you.
Such a great service
Such a great service, excellent choice of sets, this business is friendly and well run - customer service is also excellent
25 March 2026
Unprompted review
Reply from Brick Borrow
Thank you so much for your kind words - we really appreciate it. We’re so pleased you’re enjoying the service and the range of sets, and it’s great to hear our team has been able to help.
The Best Thing for Lego Fans!
For years, I used to wish there was some kind of Lego library for my Lego obsessed son, who would go through kits quick as a flash. Suddenly, Brick Borrow appeared on my Instagram feeds and I was sold. This is exactly what you need in your life if you have Lego fans - you have access to an incredible range of kits, you can enjoy them, and then send them back so you don’t need to worry about where to store them. It’s a small, individual business which makes it even more special. The guys there always reply promptly if I have any questions and they are always so helpful. I would highly recommend. We are a year in and we’ve got more than our moneys worth. Thank you Brick Borrow!
24 March 2026
Unprompted review
Reply from Brick Borrow
This made our day Sarah! Thank you so much for such a lovely review - it really means a lot to us. We’re so glad Brick Borrow has been exactly what you were looking for, and that your son is getting so much enjoyment from the builds without the storage hassle.
Excellent Company
We discovered Brick Borrow about 12 months ago, they allow our son to build LEGO without the stress of where to store it in his bedroom and the cost of buying new sets. The only problem he found was deciding on what set he wanted to build as they have a vast amount to choose from. The team at Brick Borrow have always been friendly and very quick at resolving any issue that may have occurred. I would 100% recommend
24 March 2026
Unprompted review
Reply from Brick Borrow
Thank you so much for your kind words - we really appreciate it. We’re so glad your son is enjoying the builds (even if choosing is the hardest part!), and it’s great to hear our team has been able to help whenever needed.
Affordable and fun!
Signed up to this after a friend told me about it. It’s a great way if you love building Lego but don’t want to pay the full prices of the sets or have the place to store them all.
The first three months you are limited to smaller sets but I presume it’s so they can build your trust- excuse the pun!
The only downfall I would say is that you’re not able to see what sets are available whilst you currently have a set out. Sometimes when I’ve returned a set I struggle to find something I’m really interested in straight away, as they’re all out. I have found the odd occasional small piece missing from sets, which is only a little bit frustrating as I spend ages looking for it to it definitely not being there. But if you just email them what pieces are missing, this shouldn’t happen for the next person!
Overall, I would continue to keep getting sets from here as it’s such a fun, affordable way of building Lego as a hobby :)
21 March 2026
Unprompted review
Reply from Brick Borrow
We’re really glad you’re enjoying the service Jacqui and getting good value from it – that’s exactly what we aim for. You’re right on the initial period too, it helps us maintain quality and fairness across the library.
We also really appreciate the feedback around browsing and availability – this is something we’re actively looking to improve. On missing pieces, thank you for reporting these when they happen, it really helps us keep sets complete for everyone and remember we are always happy to send these out to you directly!
Thanks again for your support, and we hope you enjoy your next build!
Disappointing
Previously done a great review for brickburrow and ironically my next order was the worst
Missing pieces near the end. Not once but twice in my build , done what was asked and let brick burrow know , and wasn’t given the option to get spares sent out like advertised and not heard since , will sadly be ending my subscription after this month . Sad
21 March 2026
Unprompted review
Reply from Brick Borrow
Thank you for your feedback Marie, and we’re really sorry to hear this - especially as you kindly left us a 5-star review just a couple of weeks ago.
Looking into this, there were two small pieces missing from your build. We can see you completed the missing piece form, which does include an option if you don’t require the pieces to be sent out - we’re sorry if this caused any confusion.
We also tried to give you a call to help resolve this directly, as we always aim to sort any issues as quickly as possible.
It’s disappointing to hear this wasn’t your experience on this occasion, and we’d really welcome the opportunity to put things right for you!
Lego lovers
I love Lego and it's quite expensive for the big sets . After a bit of research I found brick borrow. Over a year later I've saved thousands of pounds . Borrowing sets that I would not normally of bought due to size and price. I've been fortunate to borrow and build . It's a brilliant company and would recommend it to any Lego lovers
23 March 2026
Unprompted review
Reply from Brick Borrow
Thank you so much for the fantastic review Emma! We’re really glad you’ve been able to enjoy so many sets and save along the way – that’s exactly what Brick Borrow is all about. Appreciate the recommendation!
An incredible idea, incredibly done
Brick Borrow is incredible - our two boys get to choose and build new Lego sets then send them back and get new ones. It’s a never ending carousel of bricks!
What takes it from an amazing idea to being truly brilliant is the customer service - if there’s a piece missing, they’ll send a new one within days.
It’s genuinely excellent and we wouldn’t hesitate to recommend!
16 March 2026
Unprompted review
Reply from Brick Borrow
Thank you so much for such a great review Stephen!
We’re really glad your boys are enjoying the builds – a never-ending carousel of bricks is exactly what we aim for! And it’s great to hear the team have been able to help quickly when needed.
Perfect for lego lovers
This is an amazing platform for someone who loves legos but cannot keep buying. Or cannot store it. I came across this on Fb and I am so glad I subscribed. Its only been a month and I am already on my 3rd lego set. I get to build all my favourites without burning a hole in pocket. Its so easy.
23 March 2026
Unprompted review
Reply from Brick Borrow
Thank you so much for the kind words! We’re really glad you’re enjoying it and getting through so many sets already – that’s exactly what it’s all about. Enjoy the next build!
Amazing subscription service!
My 2nd box with brick borrow & my little boy is so happy with it ☺️ Sets can get so expensive & having the option to offer him the big sets at a small cost has been amazing!
23 March 2026
Unprompted review
Reply from Brick Borrow
Thank you so much for the lovely review Arusa!
We’re really glad your little boy is enjoying it – being able to build those bigger sets without the big cost is exactly what we’re all about. Hope he loves the next one just as much!
Missing piece after missing piece!!
Joined at Christmas and had two consecutive sets with pieces missing. I appreciate this can happen but waiting for the missing pieces and no other compensation for this is a deal breaker for me. Plus the choice of sets was disappointing as all the ones she likes (when we finally get the window to choose) are currently already being borrowed. My daughter has been completely put off Lego. Would not recommend.
22 March 2026
Unprompted review
Reply from Brick Borrow
Thank you for your feedback Suzanne, although we’re sorry to hear this was your experience.
Having reviewed your account, you placed three borrows with us. On your second order, there were three small missing pieces, which we arranged to send out to you promptly as per our process. Our priority is always to ensure every set can be completed.
We also note that you requested to borrow another set while one was still out, which unfortunately isn’t how the service operates, as each set needs to be returned and processed before the next borrow.
In terms of availability, we currently have over 1,000+ sets in our library, with hundreds of sets returned and added back each weekday. Availability can vary depending on demand, but there is always a wide range of options available to borrow.
Regarding compensation, our policy is to resolve any issues by sending missing pieces as quickly as possible. We did ask for confirmation of the specific missing pieces to assist further, which is required for us to action this.
Many of our members go on to borrow hundreds or even thousands of pounds worth of LEGO® through the service, so it’s a shame to hear this wasn’t the right fit for you and your daughter.
We do appreciate you giving Brick Borrow a try and wish you all the best going forward.
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