Brewers Decorator Centres - Uckfield Reviews 31

I purchased a tin of wood preservative online on a Bank Holiday weekend, and picked up the tin from the local shop. On opening the tin I found that the colour was a lot more orange than I expected - it was labelled Autumn Brown and looked like a reddy brown on the colour chart. I thought the tin had been wrongly labelled as it looked closer to Autumn Gold.
I contacted Customer Service and received an immediate reply and was advised to return the tin to the shop for a refund.
The shop staff were really helpful and when checking a tin of Autumn gold it became obvious that my tin was correctly labelled but the colour did not match the online colour chart.
A refund was immediately offered, and they then checked all the alternative tins of preservative to find a colour that met my requirements. The Brewers Fence preservative proved to be the best match and it was cheaper than Cuprinol. However, the Brewers preservative was a lot thinner and require more coats, but the end result was excellent. A First Class service that many other suppliers should copy!!

Easy to order and collect from my local store.

Easy to use website for click and collect
Good range of products. Not necessarily the cheapest. Friendly helpful staff.

Friendly staff and great service, products top notch

Great service came the next day.

Just a bit disappointed that I was told off by the assistant or manager upon collecting, as I ordered the wrong make and when I asked for a refund was told it was made specifically for me, making me feel a bit guilty.
I did get the refund but I felt she was a bit reluctant to give it.
Won’t stop me coming in again though, I just thought it was not necessary to tell me.

Always fantastic advice and service from the team at Brewers in Uckfield. I’ve had the confidence to tackle my own painting and decorating thanks to them. 5 rooms down. 5 to go.

Great to talk with staff who know about the products they sell.

Always a pleasure to deal with Brewers. Quick and easy transaction. Fast delivery too.

Great selection. Great staff

Quick delivery at a good price. Very helpful staff in Uckfield

Ease of ordering, friendly staff, ease of parking

I am a new customer. The assistant was not able to answer my questions concerning discounts on products and what discounts I had been given on my on line order.

I also found out Uckfield do not deliver orders. OK but did not tell me they voukd transfer my order to another branch.

The staff were very helpful and I was called by the uckfield branch as soon as the items I ordered were ready for collection.

Easy to use website, next day collection, updates, price.

Outstanding service. Really impressed by the knowledge of the employees. Many thanks to Justina.

I recently visited this branch and the experience was exceptional. The staff's extensive knowledge and genuine passion made my visit truly enjoyable. They guided me through the range of products with expertise, ensuring I left with exactly what I needed. Top-notch service, thank you!

Excellent service from Robyn at the Uckfield branch. We can not fault the high level of service we received from Robyn, nothing was too much trouble! Would highly recommend Brewers.