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Breuninger.com Reviews 37,306

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TrustScore 4.5 out of 5

4.7

Women's Clothing Store
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See what reviewers are saying

Rated 5 out of 5 stars

Really good price offers during sales. Wide carefully curated assortment. A very helpful option is the missing size inquiry: if the seller still has the requested size available, the item is o... See more

Rated 4 out of 5 stars

Great quality and good service. Only rung that can be improved is faster refunds and deliveries.

Rated 5 out of 5 stars

Breuninger bietet mir immer moderne Trends, Inspirationen und Luxus Items, Must Haves... die es immer dort direkt gibt! I love it.

Rated 5 out of 5 stars

I have been a customer since 20 years from the time I used to live in Stuttgart and this is one of the best stores in Germany. Now that I have moved far away from Stuttgart I still purchase online and... See more

Company details

  1. Women's Clothing Store
  2. Beauty Product Supplier
  3. Clothing Store
  4. Fashion Accessories Store
  5. Men's Clothing Store
  6. Perfume Store
  7. Shoe Store

About Breuninger.com

Written by the company

The fashion and lifestyle company Breuninger was founded by Eduard Breuninger in 1881 and is now one of the leading multi-channel department stores in Europe. For more than 140 years, Breuninger has set high standards for fashion, beauty and lifestyle with an exclusive selection of international designer brands and select newcomer brands. Breuninger offers its customers exclusive fashion, bags, shoes and accessories, both online and in retail stores.

The www.breuninger.com shop is one of the most successful online shops in the premium and luxury market segments and is available to customers in Germany, Austria, Switzerland, Belgium, the Netherlands, Luxembourg, Italy, Spain and Poland. In its web shop and in the app, Breuninger presents its customers with over 1,320 brands such as BOSS, Polo Ralph Lauren, Stone Island, Marc Cain, Closed and Marc O’Polo and many more. The website is certified by the EHI Retail Institute GmbH (“EHI-geprüfter Shop”) and offers a straightforward ordering and returns process.

In addition, Breuninger operates a total of 13 department stores in Stuttgart, Düsseldorf, Ludwigsburg, Sindelfingen, Munich, Nuremberg, Freiburg, Erfurt, Leipzig, MTZ (Main-Taunus-Zentrum), Karlsruhe, Reutlingen and Luxembourg (BRAM). With Click & Collect, customers can also order their favorite items online and pick them up in a retail store.

Apart from impeccable style and a sense for trends, Breuninger is deeply customer-oriented. Offers such as Special Service, the in-house bespoke tailoring atelier, Click & Collect and online reservations, the in-store order service and the shuttle service ensure an extraordinary shopping experience, whether online or in person. In Germany and Luxembourg, Breuninger currently operates 13 department stores with around 6,000 employees.

The beautiful things in life

Written by the company

30 days free returns | Free shipping on orders over €149, when paying with Breuninger Card, for Click & Collect orders.

30 days free return and express shipping possible

- 30 days free return - Free shipping (DE) when paying with Breuninger Card, for beauty-only orders, for Click & Collect orders - Optional express shipping

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

37K reviews

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4.7

All reviews

(37,306)

11,357 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Beware this seller

Beware! The shop doesnt returns money for returned items.

22 January 2026
Unprompted review
Breuninger.com logo

Reply from Breuninger.com

Dear customer,

Thank you very much for taking the time to provide us with your feedback.

The experience you have described in no way corresponds to our company philosophy.

As we are unable to match your rating to an order, we would be very grateful if you could send us more information about your experience. We will send you a link via the review platform Trustpilot and request that you provide us with more information about your rating.

We will be in touch with you again soon.

Warm regards, The Breuninger Team

We always endeavor to maintain exceptionally high customer service standards and we take any customer feedback seriously.

To help us understand the issue and to allow us to respond in the most appropriate way, we had requested that you send us more details about your concerns.

Unfortunately, we have not received a response.

We would still like to resolve the issue for you. Please get in touch with us. You can reach us Mon. - Sat. from 10:00 a.m. to 6:00 p.m. on phone number 00800-71121100 or onlineshop-de@breuninger.com.

We would love to hear your response and until then, best wishes.

Warm regards, The Breuninger Customer Service Team

Rated 5 out of 5 stars

There is quality

There is quality, trust and honesty. I had so much experience with this website or in person, they are friendly and helpful. I recommend always!

14 December 2025
Unprompted review
Rated 1 out of 5 stars

Clever price scams

Clever price scams.
This company sends you the wrong items when you happen to secure an order for a great price (i.e. flash sales, or during black week). They do not have en exchange Return Policy, even if they are the ones making the mistake. So if you ordered something with a great price deal, they will send you the wrong item, ask you to return and place a new order. By then, chances are that the price of that item are not the same you initially paid for.

9 December 2025
Unprompted review
Breuninger.com logo

Reply from Breuninger.com

Dear customer,

We would like to formally apologize for the experience you have described. Please rest assured that it does not meet Breuninger’s customer service standards.


We will be happy to contact you promptly by email or phone to resolve your issue.

Sincerely,
Breuninger Customer Service

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