Breuninger.com Reviews 

Large variety of quality products, accurate descriptions, great discounts and easy-to-use webshop.
Thumbs up for the fast delivery and the elegant packaging.

I have never experienced customer service this frustrating. Breuninger processed my refund to a card that had already been closed. I contacted them multiple times, explained the situation, and repeatedly asked them to resend the refund to my bank account. Instead of addressing the issue, they keep giving generic responses and acting as if they don’t understand the problem.

I have already confirmed with my bank that the refund was rejected and the funds were returned to Breuninger. Despite this, they still refuse to process the refund correctly.

If this is not resolved immediately, I will have no choice but to initiate a chargeback. Extremely disappointing experience, and I would not recommend shopping here based on their poor customer service.

Order #99675561

My package arrived damaged so I contacted the customer service with inquiry number 2857306 but no response after a week. Give me my money back!!

Great quality and good service. Only rung that can be improved is faster refunds and deliveries.

Very good experience at Breuninger not only offline but also online. Fast delivery, good quality and easy return quick refund. I will recommend it 100% !

Refund process is a huge mess!!! Violating European consumer law! The only way to get your money back after you contacted their useless customer service million times by calls and emails and waiting for 14 days ,that according to European law is the timeline for refund and never got it like me, go to your bank asking to trigger the chargeback. Horrible horrible online shop! Scammers that do not want to give back your money though they have their goods received and probably sold it already !

Edit: goods returned and delivered back to Breuninger on 11.06 and today is 3.07, stilll no refund back. Shame on you!!! Instead of putting your effort to resolve this case you put your effort to flag this comment is even worse thing you can do! Facts are facts , you have goods and you have my money ! Waiting for chargeback from the bank as I lost hope in this shop and will never order from you again!

You can find the good quality shoes and the price is affordable.

Great selection of products, easy to navigate. Details are clear. Just one of the best

Non-responsive customer service team, my return is left dangling in limbo. And after finally responding to this, a further delay announced based on their inability to deal with the situation. Remarkably poor.

Many Brands that I couldn’t find anywhere else in Stuttgart and the prices are various..

Non-existent customer service! It's practically a scam. It's impossible to contact them via email or the contact form. The phone number is “always unavailable”! I was unable to return an item because my order isn't linked to my profile, and I still can't get in touch with customer service. But judging by some reviews, refunds are handled in a ridiculous manner. Stay away from this site!

The online shopping experiences is great as the products’ descriptions are very clear, the packaging is simple but strong enough to survive the transportation, and eventually the products have good quality. I can only recommend.

Top site! I ordered many times

Im so happy with web,i have trouble with accounts but very fast all in the end finished super.

The website and app were incredibly easy to use, and the product selection was very diverse
Highly reliable and receptive
Would recommend!

Great selection of products and impressive stores! The only slight negative is that when you spend 300€+ on a perfume, they really should include some samples. Nonetheless, very happy with my experience.

Excellent service and exceptional products

Love the shop, always find nice items. Choice of brands is great and they always have latest models but also items on sales. All comes nicly pavked and shipping is fast.

The consumer service practically does not exist. After correctly returning 3 originally packaged products the amount for two products has been refunded, no information about the third product. After several weeks of waiting and receiving no communication from them, I requested a refund. At that point, they responded by claiming that the product had been used and that they would therefore not accept the return. I appealed this decision because it was completely untrue. I returned the product in its original foil packaging, and it had never been opened by me. I requested that they review the CCTV footage, photos, and the receipt/inspection report. They told me that the case would be forwarded to the logistics department for another review, but then there was silence again. After contacting customer service once more, I was informed that the previous representative I had spoken with had arranged for the product to be sent back to me, and that the package was marked as delivered to my address at 3:00 a.m. I, of course, never received the shipment. The customer service representative was unable to explain which courier company delivers packages at 3:00 a.m. It later turned out that the package had been sent to my billing address, which had never been designated as a delivery address because no one lives there. There was also no record of the person who had supposedly received the package.I did not receive any notification regarding either the decision to return the item to me or the shipment itself. The parcel was not linked to any of my details, neither by email nor by SMS. The customer service representative was unable to explain anything and said that the matter would once again be forwarded to the logistics department. He also promised to contact me the following day. Of course, he never contacted me again.
After submitting a formal complaint, it was rejected just 30 minutes after I had sent the email. They stated that, after repeatedly reviewing the situation(after 30 min!), they considered the matter closed. Despite sending numerous emails requesting a response, an explanation of the alleged use of the item, photographs, the inspection report, and a copy of the shipping documents showing the address to which the parcel had been sent, I received none of the above. The only response I continued to receive was that the complaint procedure had been concluded. Eventually, I was provided with a tracking number. After checking with DHL, it turned out that although the shipment had indeed been sent to Poland, it was unclear to which address. The parcel was then returned to the sender, namely the warehouse in Germany, where it has been sitting for several days. I would also like to point out that the shipment was sent two and a half months after I had returned the item. It is completely unclear what happened to the item during that period. When I informed them that the tracking number they had provided referred to a parcel that had already been returned to their warehouse, they replied that they would send it to me once it arrived back with them.
To this day, I have not received any information explaining on what basis they concluded that the item had been used. I have not been provided with any documentation, description, report, or evidence whatsoever. They also failed to answer why I was initially informed about a shipment that had allegedly been received by someone at my billing address, while they are now referring to an entirely different shipment. Their response has always been the same: the case is closed.
I am therefore referring this matter to the European Consumer Centre.
This has been the worst shopping experience of my life. I have never encountered such incompetent customer service, such a lack of communication, such a lack of information, and what appears to be a pre-prepared response to every issue: “the case is closed,” even when they are providing a tracking number for a package that is supposedly still in their own warehouse. I have also never experienced a situation where, after several weeks of complete silence regarding a returned item and only after I followed up about my refund, someone suddenly decided that the item had been used, without providing any evidence, description, photographs, inspection report, or any other supporting documentation. They have been unable to explain any of the above issues. Their statements repeatedly contradict each other. They either do not respond at all or send a generic template reply within 30 minutes.

Really good portfolio of products . Glad that they added beauty section , with deliveries in Netherlands.
Several purchases during the years , they are trustworthy, reliable .Good delivery service .