We have used this garage now for many years ...the staff are very professional and helpful.we would highly recommend Bradley's .we have always found their service excellent
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See what reviewers are saying
Amazing experience! I went in to order a mobility car, I didn’t have an appointment but they were very accommodating. We got all the details sorted and ordered the car. It couldn’t have been smoother.... See more
Company replied
This may seem a little repetitive if you're scrolling through all of the reviews, but.... Another shout out to Kevin, He's more consultative than his sales job title implies. Listens to your... See more
Company replied
Having found the VW Polo our son had been searching for our enquiries began. From start to finish Kevin gave us fabulous customer service by email and over the phone. We can honestly say our entire... See more
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Company details
Written by the company
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contact info
Orsett Road 72-86, RM17 5EL, Grays, England, United Kingdom
- 01375 375333
4.7
Excellent
285 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 27% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What's not to like!
Booking was easy, Service was excellent staff friendly and efficient. What's not to like
22 October 2026
Unprompted review
Reply from Brayleys Cars - Brayley Thurrock Used Car Centre
Hi Arthur, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Great service
We have used this garage now for many years ...the staff are very professional and helpful.we would highly recommend Bradley's .we have always found their service excellent
21 October 2026
Unprompted review
Reply from Brayleys Cars - Brayley Thurrock Used Car Centre
Hi John, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
The service was excellent.
The service was excellent.
Alex welcomed me and gave me a clear time and how long my MOT would take.
He even got a minor issue looked at for me.
He had my car washed and ready to go in a hour and half
Very pleased with Alex and Braileys
30 September 2026
Unprompted review
Reply from Brayleys Cars - Brayley Thurrock Used Car Centre
Hi Colin, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Service and MOT aced
Service and MOT carried out in good time without any problems with advice for the next year.
22 September 2026
Unprompted review
Reply from Brayleys Cars - Brayley Thurrock Used Car Centre
Hi David, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
A £365 charge to not fix my car
I booked my car in because the start button was malfunctioning. I was charged £365 for a diagnostic check and battery change but the problem recurred within an hour of leaving the garage. Absolutely rubbish service. I’ve now had to rebook and take more time off work to come in again.
21 September 2026
Unprompted review
Great customer service as always!
17 September 2026
Unprompted review
Reply from Brayleys Cars - Brayley Thurrock Used Car Centre
Hi Neil, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Good customer service and support
Good customer service and support. Thank you
14 September 2026
Unprompted review
Reply from Brayleys Cars - Brayley Thurrock Used Car Centre
Hi Irene, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Amazing experience - thank you so much!
Amazing experience! I went in to order a mobility car, I didn’t have an appointment but they were very accommodating. We got all the details sorted and ordered the car. It couldn’t have been smoother. All the staff were amazing, super understanding and explained this to me multiple times so I understood what was happening. We were kept updated throughout. They couldn’t do more to help and I’m really grateful for that. Highly recommend these guys. I believe we went through Graham, lovely gentleman, again made me feel so at ease, chatting away. Thank you all so much again! ⭐️⭐️⭐️⭐️⭐️
21 August 2026
Unprompted review
Reply from Brayleys Cars - Brayley Thurrock Used Car Centre
Hi Faye, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Mazda Service- Brayley Grays
Booked my car in for a service, Katy receptionist was very nice and helpful.
Car was done, washed and ready to drive away in 2 hours
17 August 2026
Unprompted review
Reply from Brayleys Cars - Brayley Thurrock Used Car Centre
Hi Sue, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Katy. We look forward to continuing to welcome you into the dealership for many more years.
Excellent service and communication…
Excellent service and communication also very helpful thanks to Graham and all the people at Brayley for all of their help
17 August 2026
Unprompted review
Reply from Brayleys Cars - Brayley Thurrock Used Car Centre
Hi, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Graham. We look forward to continuing to welcome you into the dealership for many more years.
Great service and staff friendly and…
Great service and staff friendly and polite. Reasonably priced and kept updated throughout the day.
14 August 2026
Unprompted review
Reply from Brayleys Cars - Brayley Thurrock Used Car Centre
Hi Ife, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Reply from Brayleys Cars - Brayley Thurrock Used Car Centre
Hi Pearl, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Reply from Brayleys Cars - Brayley Thurrock Used Car Centre
Hi Mark, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
I found Kevin very helpful when…
I found Kevin very helpful when choosing my car. He explained in detail all the process and requirements. Had a good experience of test driving the car I wanted to buy. When I picked it up after purchase it had been freshly wash and cleaned inside. The service was very good. It been a smaller garage made it more personalised.
Thanks
Denise
25 July 2026
Unprompted review
Reply from Brayleys Cars - Brayley Thurrock Used Car Centre
Hi Denise, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Friendly non pressured purchase
24 July 2026
Unprompted review
Reply from Brayleys Cars - Brayley Thurrock Used Car Centre
Hi Carol, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Kevin was brilliant
Kevin was brilliant. Knowledgeable, helpful and honest. Went over and above to ensure everything went smoothly with my purchase. There was no pressure and no sales pitch just an honest evaluation of what best suited my needs. Can’t fault the service, that’s why I keep coming back. Highly recommend.
11 July 2026
Unprompted review
Reply from Brayleys Cars - Brayley Thurrock Used Car Centre
Hi Denise, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Took my Mazda for a Service
Took my Mazda for a Service. Staff were very friendly and efficient.
14 July 2026
Unprompted review
Reply from Brayleys Cars - Brayley Thurrock Used Car Centre
Hi Alex, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Reply from Brayleys Cars - Brayley Thurrock Used Car Centre
We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Despite the showroom being refurbished…
Despite the showroom being refurbished welcomed and felt as an important client. this was my first visit to get my car serviced, excellent service throughout
11 June 2026
Unprompted review
Reply from Brayleys Cars - Brayley Thurrock Used Car Centre
Hi James, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Helpful
Helpful, knowledgeable staff. Very efficient and responsive to questions.
8 June 2026
Unprompted review
Reply from Brayleys Cars - Brayley Thurrock Used Car Centre
Hi Bernadette, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
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