Brayleys Cars - Brayley Honda Bushey Reviews 

325
•
TrustScore 4.5 out of 5

4.5

High Road 46-52, WD23 1GQ Bushey, Bushey Heath, GB

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Rated 4 out of 5 stars

Helpful, friendly sales executive. Happy to answer all our questions. Not at all pushy and we felt like valued customers. Car was ready and we were assisted to set up phones and other settings. Us... See more

Company replied

Rated 5 out of 5 stars

The entire process, as ever was so efficient, informative and I was kept fully in the loop. I was beyond impressed, that the Technicians discovered a dangerous bulge in the front nearside tyre - almos... See more

Company replied

Rated 5 out of 5 stars

Been long term customer of Brayleys and previously Crown in Bushey. Went in midday with an issue. Available mechanic quickly identified the matter and Service checked and assigned a mechanic to do... See more

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Rated 5 out of 5 stars

From beginning to end the service at Bradley’s Bushey was first class. From first discussing suitable models to the final handover of my new car and all the ‘paperwork’ stages in between service was a... See more

Company replied


Company details

  1. Car Dealer
  2. also in
  3. Auto Repair Shop
  4. Used Auto Parts Store
  5. Used Car Dealer

Written by the company

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Contact info

  • High Road 46-52, WD23 1GQ, Bushey, Bushey Heath, United Kingdom

  • 02089503311

4.5

Excellent

TrustScore 4.5 out of 5

325 reviews

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No recent history of asking for reviews

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Replied to 27% of negative reviews

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4.5

All reviews

(325)

3,442 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

Great Service. Took my Civic in for first MOT and annual service at 8pm. It was ready just after 1pm. My car was washed and valeted. The service desk staff was amiable, acted promptly and was attentive.

17 September 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Bushey

Hi Bobsie, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Excellent service

16 September 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Bushey

Hi Manisha, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

The company is very reliable and…

The company is very reliable and trustworthy. No time wastage and service rendered was very okay. Seamless operation, staffs friendly and professionals.

15 September 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Bushey

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Customer Friendly

Straightforward service, completed on time. Helpful inclusion of a car wash was much appreciated too.

15 September 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Bushey

Hi Jeremy, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Purchased a new jazz crossover from…

Purchased a new jazz crossover from Catarina from first contact to handover she is very knowledgeable and the contact with her was excellent every detail of the car was explained in detail at handover I highly recommend Catarina and Bradley’s Bushey

15 September 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Bushey

Hi Laurence, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Easy to communicate with and did what…

Easy to communicate with and did what needed. No hard sell of ‘extras’.

14 September 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Bushey

Hi Julia, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 4 out of 5 stars

Car service was very straightforward

The service from booking the car in right through to collection was very straightforward and efficient.
Michael was managing the service process with me. He clearly explained some additional works that were needed to the car and guided me through the whole process.

11 September 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Bushey

Hi Dixit, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

Always professional and informative

Always professional and informative. Michael was who I dealt with. He was courteous and helpful.

10 September 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Bushey

Hi Paul, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Very professional company to deal with…

Very professional company to deal with who made the whole process of buying a new car pain free!
Special mention for Jason who couldn't have been more helpful and patient as our salesperson.

10 September 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Bushey

Hi Neil, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Jason and cat were so helpful and…

Jason and cat were so helpful and patient.the change over was effortless as they done everything for me.very satisfied with my new car.i would highly recommend this dealership

9 September 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Bushey

Hi Stephen, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Very helpful and friendly staff

The very helpful and friendly staff make the whole experience easy and pleasant. The work was done quickly and efficiently. The video report of the tyres and underside of the car is interesting. I’m especially pleased the car washing has been reinstated with an MOT and service. It was a delight to drive my car away all so shiny and clean.

8 September 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Bushey

Hi Claire, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 4 out of 5 stars

Smiling Honda service

Nice welcome with quick car acceptance with T/c later to advise matters for consideration. Had car for mot and service for 7 hours. New valet service not quite top class. Attentive staff. Good customer service all round.

8 September 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Bushey

Hi Niall, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.

Rated 4 out of 5 stars

All was smooth

All was smooth, I was told about any issue which were very minor and given tho opportunity to get them corrected on the spot.
Good that the car wash has been reinstated, hoovering could have been better though

8 September 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Bushey

Hi Ellen, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.

Rated 5 out of 5 stars

The staff at Brayleys were so helpful…

The staff at Brayleys were so helpful and efficient, in particular Andy, (Bushey Service Dept). It was my first service and I was dealt with immediately. I would have no hesitation in recommending Brayleys to any motorist.

8 September 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Bushey

Hi Susan, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Always take my car to Brayleys the…

Always take my car to Brayleys the service team are always very efficient and polite I have never had a problem with any of the work carried out

7 September 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Bushey

Hi Nicholas, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

5 star service

From beginning to end the service at Bradley’s Bushey was first class. From first discussing suitable models to the final handover of my new car and all the ‘paperwork’ stages in between service was above and beyond. Can’t thank them enough for treating a lone and older female buyer with every respect and support and honesty. Even made the px of my old car super easy. Thankyou Brayleys and particularly Jason

4 September 2026
Unprompted review
Brayleys Cars - Brayley Honda Bushey logo

Reply from Brayleys Cars - Brayley Honda Bushey

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 3 out of 5 stars

I arranged a service date and received…

I arranged a service date and received an electronic booking confirmation which gave me the option of adding additional works items, I added re-gassing of the air-con but this was not picked-up by the service department. When I went to collect my vehicle the gassing had not been done, I then had to wait for an hour for the works to be completed. The service agent blamed this on 'a new system' which had glitches.
The agent did give me a discount for the works but this didn't really compensate me for the hour I could have spent doing something more productive. That said, the coffee machine does do a reasonable Latte.

2 September 2026
Unprompted review
Rated 4 out of 5 stars

service and Mot

I recently had my car serviced and MOT completed at Brayley’s Honda. The customer service was very good throughout, and the team returned my car by the specific time I requested, which I appreciated. I would have given five stars, however Brayley’s have stopped washing cars as part of the service, which was always a nice finishing touch. Overall, efficient service and friendly staff, but missing the extra detail that used to make the experience feel complete.

2 September 2026
Unprompted review
Brayleys Cars - Brayley Honda Bushey logo

Reply from Brayleys Cars - Brayley Honda Bushey

Hi Shirley, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.

Rated 5 out of 5 stars

Excellent car service as was expected!

Car booked in at 08.00 am. Within 4 hours the car was fully serviced with MOT and picked up. Happy with the service charge and very pleased with the service!

20 August 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Bushey

Hi Paraskevas, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 1 out of 5 stars

Annual service

I received a video, showing my car was being worked on at 9:21, why did it take until16:30 for the car to be ready. This is always the case, a whole day wasted.
I was also told what was needed, including something relating to the tyres, this was not explained properly and I was sold a tyre repair kit, that I probably didn’t need or will ever use at a cost of £80+
Very disappointed

19 August 2026
Unprompted review

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