Braun Reviews 

Braun Series 5 50-W4200cs electric razor.
The whole point of buying an electric razor is to end wet shaves. I thought Braun as it seemed to have a good reputation for quality products. HOW WRONG WAS I.
The razor was bought at Argos and to be honest hasn't proven to be a quality shaver. I spend ages going over the same area but it simply refuses to cut under my chin and leaves many straggler uncut hairs all over my face. Consequently I then have to have a wet shave. A cheap Gillette razor clears all the stragglers hairs and under my chin, in seconds.
This alleged shaver is really only fit for the bin and I won't be buying any further Braun products.
From the other reviews on this site it appears their Customer Service is as bad as their shaver

I recently purchased a Braun S6 shaver and it gives a good shave but i was astounded to see it doesn’t trap hardly any of the hairs in the shaver head after using it in fact if you don’t shave over the sink you end up with all the shavings down your front or on the floor or both. If i had been aware of this i think i would have changed my mind and not have purchased it.
I phoned their customer service department and was told the shaving head HAD to be cleaned everyday,I’ve haven’t got a problem with keeping it clean but let’s be honest who cleans the shaving head after every shave they take. I just find this astonishing that you’re expected to do this on a daily basis.
So all in all it’s not a bad shaver it’s just the mess it makes while actually using it.

Bought a Braun Series 9 Pro 9477cc shaver (their flagship model) in October 2023. By February 2024 it was giving me only three days’ shaving. Tried Customer Service – prompt replies, very friendly but obviously hadn’t read my email properly. They finally suggested sending it to their Service Centre. Prompt return labelled “no action”! They said it recharged properly (I agree) but hadn’t checked the discharge rate. Customer service refused to replace the battery (despite two-year warranty) saying it had been manufactured on 28th September 2022 and, as it was bought through Ebay, they couldn’t be sure that it was new on purchase (described as new and packed as new) so they couldn’t do anything (what’s this got to do with their two-year warranty?). Absolute rubbish service and I’m left with a shaver I can’t use only four months after purchase. Keep well clear of Braun

Bought a Braun S9 razor after extensive research. Came with cleaning and charging unit. £279 was a lot but it got rave reviews. Razor is excellent but then cleaninhg unit stopped working properly. Left the razor dripping wet even though the fan drier seems to stay switched on until I manually stop it. I had an extended 2 year warranty. It was under a year old so I contacted Braun and was referred to their service people (Olympic Shaver Centre). A very abrupt lady with a poor attitude told me I had to book it myself online for service and it would take up to 3 weeks. I explained it was only the cleaning unit that was faulty but she said I might have to send the razor in separately if they needed to check contact points. So that would be 6 weeks without a razor if I took the chance and kept it. I asked Braun for a temporary replacement razor while they made the repair. They did offer a manual razor but I can't use those, so I have opted not to send it in at all because the razor itself works fine. Shame I just bought 6 x new cleaning cartridges. Anyway, read the smallprint of the warranty before you go ahead with a purchase. And maybe keep a spare old razor somewhere in case you need it as a stopgap.

*** Update 19/3)***
Today I received in the post a nice new Gillette manual razor and 5 x blades. It had a very nice covering letter. This was a kind gesture and unexpected, so I have upgraded to 4 stars for the helpful customer support team. After all, they are not responsible for company policy regarding warranties.

Braun stick hand blender absolute rubbish . Plastic and detachable top split and broke after a few uses . Impossible to get in touch with anyone about it. very unimpressed with this company

This would have been a 5 star review.
Toothbrush became faulty, sent back for repair but couldn't. Told a replacement would be sent out but never arrived. Back in contact and to be fair, was told another would be sent in its place. Since that was said 10 days ago, there has been zero communication and nothing received. Multiple emails sent asking for an update and just being ignored. Customer services looking really good until complete failure. Expensive toothbrush purchased and I don't even have a broken one to show for it.

I have a braun razor that has caused me a terrible skin rash. I contacted the customer support to be met with a rude agent who should not be in that job. I have been back-and-forth over email to try and resolve this issue for weeks now so I decided to call customer service Portugal and speak in English. I managed to speak with the same individual that I was emailing and she was very patronizing and sarcastic about my issue. I was left astounded by the whole experience so I requested to speak to a manager and she hung up the phone. Wow! Worst customer service ever. This should not be allowed to happen

This shaver broke within 3 month,I contacted amazon who refused refund contacted braun who refuse aswell,absolutely shocking service
They are appaling as a seller
Trading standards are being told about these con people,they are coning customers selling faulty items.
Customer service is absolutely shocking aswell, offered a £25 refund towards new shaver purchased, but want receipt
Hypocritical cant refund £50 but offer half of it.
Be careful when buying from these people

After informing Braun that my io brush had developed a fault (brush head change light on constantly) within the warranty period they requested I return it, for which they provided a pre-paid label. Under a week later, I was sent a completely new, and more modern, unit with which I am very pleased. Customer service excellent.

Oral b tooth brush they always break and the customer service and Olympic despatch centre is shambolic sent a Chinese version now it never ending to their appalling shoddy service.
This was orginaly was given to me as a goodwill over the loss of many faulty toothbrushes that they refused to replace when they should have !

The first good will model broke then I was replaced by IQ version that now stopped working and now finally after being ignored I get a replacement and it’s Chinese version !! Fed up you don’t care about your customers

Utilizing the Braun USA customer service is futile bought a replacement head for an excellent performing old Braun electric razor I had bought replacement heads several times over the years. Had to buy replacement head from direct from Braun USA. Part of the replacement head will not fit my old Braun called them. Was told by Braun USA representative had to replace the part separate. At my cost already had paid $27 for the one they sold me this is ridiculous

I bought the Silk Epilator 9 with a shaving head... the best hair removal product I've ever had! I dropped my head and got it replaced for free which was incredible since I bought it so long ago. I spoke with Chad on the phone and overall find all BRAUN staff to be helpful and nice. I will always be loyal to their amazing products.

Just bought a Braun vitality pro electric toothbrush only to find no charging light or brush pressure sensor. My old Braun had both. Seems Braun want you to spend over £100 for a toothbrush. I'll be taking it back for a refund

I have a Braun Series 5 shaver and was sent a Euro charging cable in the box which falls out of a UK approved socket and if that is a wall socket in a bathroom your new shaver falls onto your tiled floor??? Did anyone tell them about Brexit!
and contacting their customer service is more difficult than contacting MI5 or MI6! Impossible.
They then send an email which you can only respond to by clicking on the resend button. Who do they think they are????? NEVER EVER BUY ANYTHING FROM BRAUN AND REMEMBER THEY ARE OWNED BY PG!

First of all they use Evri who as everyone knows is the worst delivery company in existence, plus I was told by braun that they can't replace or refund as the Evri tracking updated yesterday, and they have to go from that date, so if Evri keeps on adding pointless updates to the tracking the date of my order delivery will keep going back and back. Do not order from these cowboys, you will lose your money.

Customer service worse than useless. Currently in the process of trying to return and claim a refund as per their instructions. Item posted back to Braun and received by them on 03/01/2024. Have heard nothing from them and have been chasing them since for a reply but keep getting shunted round the houses. I can see I will have to start a PayPal / Credit card dispute to get a resolution and will not be purchasing anything from Braun again.

Hand mixer broke after 5 years. Contacted Braun Customer Service who directed me to a repair company. Repair company don't list Braun as a brand they repair. Won't be wasting any more money on Braun appliances. Cheap rubbish and consequently poor customer service

I am very pleased with Braun repair service- after sending a faulty toothbrush for repair (that was still in warranty) they've sent me a new one in a week as the previous one could not be repaired.

I have bought Series 3 shavers for several years and have a Clean&Renew cleaner. Just bought the series 3 3040s model and it is as expected. HOWEVER, I am disgruntled as the shaver fits the C&R module and charges the shaver but does NOT activate the cleaning process. It is ridiculous that Braun sell these things and then make them incompatible with updated shavers with the EXACT dimensions to fit. There should be a large font warning pasted on the product pages advising that new funds should be allocated to buying a new cleaner for nearly as much as the shaver itself!!
Can’t return as now used. Fortunately, because I have SIX cleaning cartridges worth £30, and I still have an old shaver, I can use that as a tool to clean the new foil-heads in the C&R module then swap back onto the new shaver which needs to be cleaned manually, but what a ‘Palava’ due to bad designers and poor marketing teams.

Was given a Braun series 3 beard trimmer for Christmas. Purchased in the UK. It was supplied with an EU Power Cord. Useless. Unfit for use. No mention of EU, or UK Power Cord on packaging !

I got cut off from Braun Customer service.

Review would be zero if possible.

UPDATE. I have spoken with Braun Customer Service about this matter. They inform me "That is a legal requirement to supply a lead with a two pin plug. It is a shame them that the lead supplied if for a EU wall socket. THIS IS referred to as PRODUCT LAZINESS. You may not be surprised to learn that my home is not equipped with such outlets, nor are any other UK homes likely to be. So they supply a lead knowing it won't fit. DISGRACEFUL.