I have been using this company for years. Never had a problem ordering is easy as are returns. Only problem is their gift card if you send something back it appears you loose your money. Tried to call... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good delivery but the sizes vary so wildly that you have to buy many sizes and return the ones you don't want. This would be fine if they actually offered free returns - they don't. You get penalised... See more
After years of frustration with overpriced stores with bras that barely fit, I found Brastop and I'm never going back. As someone wearing a 36G, finding pretty and supportive bras in Germany is... See more
Company details
Written by the company
D-K cup lingerie and swimwear experts, making women feel fabulous about their curves since 2003.
Contact info
United Kingdom
- 0208 861 1945
- support@brastop.com
- www.brastop.com
3.2
Average
18K reviews
Replied to 64% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered from Australia
Ordered from Australia and received under two weeks, which I think if really reasonable Good description on bras, as I bought some brands unknown to me and they description suggested to size down a cup, which was spot on.
7 May 2022
Reply from Brastop
Hi there,
We appreciate your kind review! We are very pleased that we were able to provide the service expected and we cannot wait to see you again. x
Best Wishes,
Brastop Team
Delivery quick and on time
Delivery quick and on time ; no problems with returns: would buy again from brastop
7 May 2022
Reply from Brastop
Hi Maria,
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to seeing you again! x
Best Wishes,
Brastop Team
Great fast service
6 May 2022
Reply from Brastop
Hi Emma,
We are incredibly grateful that you took the time out to leave us this feedback! x
Best Wishes,
Brastop Team
True to their size .
6 May 2022
Reply from Brastop
Hi Caroline,
Thank you for sharing such a positive experience. It means the world to us. x
Best Wishes,
Brastop Team
I am yet to receive my order and I have…
I am yet to receive my order and I have sent an email but no response from your team. This had left a bad taste in my mouth.
6 May 2022
Reply from Brastop
Hi Adetutu,
Thank you for bringing this to our attention. Apologies for the delay in receiving your order. Looking into this, we can see that you have been in touch with us recently and we have advised that our shipping partner may take up to 2 working days or so to respond to this query with any update they may have. They have responded today and we will reply to your email asap. Please keep an eye on this. Thank you.
Best Wishes,
Brastop Team
This did not come close to fitting
This did not come close to fitting. I ordered my bra size and it is tight both in circumference and cup size. To return it said must be in original packaging which was a plastic bag that I tossed. I had high hopes, loved the style. After my first review the company reached out and said I could return it. So far good customer service. I've returned the order. I will do a final review once my money is refunded.
6 May 2022
Reply from Brastop
Hi Josette,
Thank you for your feedback. We are sorry to hear the items weren't a suitable fit for you. Different brands, and even styles within the same brand, may fit differently depending on your individual breast shape, tissue softness, and even down to the fabrics and dyes used in the bras. If you're unsure of sizing or need help finding the perfect fit, please do not hesitate to reach out to our Bra Expert via our sister website: https://us.curvykate.com/pages/virtual-bra-fitting
As for returning it, we do recommend using the original packaging however if you no longer have this, you are more than welcome to use any other kind of secure packaging, that is not a problem at all. :)
Best Wishes,
Brastop Team
Love my bras and the delivery was so…
Love my bras and the delivery was so quick. One thing I would say though is that there aren’t many full cup designs, will there be any in the future? Will definitely be ordering again though 😊. I have been recommending the site to friends and family 😂 so Thumbs up Brastop 👍🏽
5 May 2022
Returns process is horrendous
Returns process is horrendous! Been waiting 3wks (since confirmation by RM of return) for a refund and still no joy.
Great prices but would only recommend if you have no intention of returnjng
5 May 2022
Reply from Brastop
Hi there,
When a parcel is delivered to our warehouse, our Returns Team will process it within 14 working days. Please note that working days do not include weekends or Bank Holidays.
If your refund is not issued within this timeframe, please don't hesitate to contact us so we can sort this out for you right away.
Best Wishes,
Brastop Team
Great products at great prices
5 May 2022
Lovely range and fast delivery, slow refund process
Lovely range and fast delivery. However. Their returns are slow, despite them sending free returns labels where you can track the delivery, I am still left waiting for a refund, even though they have received the product the day after it being sent. This isn't the first time I have had to chase them up for a refund, only to magically receive the refund shortly after have sent the email.
This needs to be sorted faster, especially when products like bras are very difficult to purchase first time in the correct size due to differences in brand sizing and they are also costly! I can't afford to purchase another size until I have received a refund, which is taking around three weeks for them to process for me! Ridiculous!
5 May 2022
Reply from Brastop
Hi Janine,
Thank you for your feedback.
We are really sorry that our returns policy has let you down. It can take up to 14 working days for a refund to be processed as we receive returns in bulk, so our team need to sort through the orders, unpack them, assess them and scan each item before it is refunded.
Best Wishes,
Brastop Team
It was my daughter interduce me to…
It was my daughter interduce me to Brostop & i was so glad to actually find a place that do my bra size, it is always hard to get bra to fit people with big bust .so thank you.
4 May 2022
Good website not so good for petites
The ordering process was great and so was the time of delivery I am just a little disappointed with the tankini as the top actually has a bra in it which is a bit difficult to fasten and it is also rather long for me.
3 May 2022
Regular Shopper
I buy from brastop often, and I’ve always been happy with the service and bras received. Most recently, I purchased a tankini for swimming, it fits great and it was delivered quickly.
3 May 2022
I always shop at brastop for my bras
I always shop at brastop for my bras, great choice and great prices!!
2 May 2022
Great delivery / poor refund timescale
Delivery good, had the items I wanted however refund timescale is appalling
I can understand you have to give a worst case scenario in refund guidelines due to delays in post etc but I could track that you had received the item the day after I sent it back yet I waited around another 10 days for advice of refund - not great in my view
2 May 2022
Reply from Brastop
Hi,
Thanks for your review.
I'm sorry you had to wait 10 days for your refund. We do advise on our site it can take up to 14 working days, as you say, as a worst case scenario.
Returns are delivered in bulk to our warehouse and our staff there work through them as fast as they can. We are but a small company, and simply cannot match the speed of the giants.
Should you ever have any concerns please don't hesitate to contact our Customer Service team at support@brastop.com.
Best wishes,
The Brastop Team
I did have a problem but everything was…
I did have a problem but everything was rectified very well in the end
2 May 2022
The services of my package getting to…
The services of my package getting to me was great! But unfortunately I had to send back my purchase due to nothing fitting. I followed all the return directions on the slip that it comes with and I have yet to receive a refund.
2 May 2022
Reply from Brastop
Hi,
Thanks for your review.
I'm sorry our returns procedure can be a bit slow for our overseas customers. Please send proof of postage to our Customer Services Team at support@brastop.com so they can look into this for you.
Best wishes,
The Brastop Team
Reply from Brastop
Hi,
Thanks for your review.
I'm sorry you've had such a poor experience. If you'd like your concerns addressed, please specify them to our Customer Service Team at support@brastop.com and hopefully we'll be able to assist,
Best wishes,
The Brastop Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.