Brantano UK Reviews 

1,152
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, most reviewers were somewhat happy with their experience overall. Many people mention that online orders arrive very quickly, are carefully packed, and come with reliable tracking updates from start to finish. Consumers frequently express deep satisfaction with the comfortable footwear, noting great prices, excellent quality, and items matching the online descriptions perfectly. Some reviewers were not happy with customer support, mentioning rude interactions and entirely unhelpful assistance when trying to resolve delivery or product problems. A few shoppers also shared frustrating experiences regarding unexpected sizing discrepancies and having to pay expensive return shipping charges out of their own pockets.

What people talk about most

Product

Customers had ambiguous experiences with product, as opinions on quality and sizing varied greatly among... See more

Delivery service

Customers consistently note ambiguous experiences with delivery_service, as many reviewers highlight fast... See more

Order

Reviewers highlight ambiguous aspects of order experiences, showing a wide split in customer satisfaction. On... See more

Customer service

Reviewers express ambiguous feedback about customer service, revealing starkly divided experiences. While... See more

Quality

Clients share ambiguous opinions on quality, with experiences varying widely across purchases. Some consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Item arrived quickly and well packaged & as described. I was kept well updated with delivery details & when the parcel was delivered. I cannot fault Brantano,or the customer service that I had to ca... See more

Rated 5 out of 5 stars

Reported a problem with a faulty boot. Sent photos and a emailed explanation on Brantano site. Within 24 hours refund issued, no quibbles. A rarity today to receive such good customer service.

Rated 5 out of 5 stars

I ordered some Josef Siebel shoes that were uncomfortable due to my ankles chaffing. Brantano were brilliant in reimbursing me and didn’t charge me for their postage costs to me which I would have th... See more

Rated 5 out of 5 stars

Excellent service I ordered 2 pairs of riva shoes and they are excellent, so comfortable and soft leather perfect I did review the shoes from other customers before I bought them I always bought... See more


Company details

  1. Shopping & Fashion

About Brantano UK

Written by the company

Starting in Belgium in 1962, two Brothers created a chain of retail stores specialising in footwear for Men, Women and Children. Originating in a small factory in East Flanders; Brantano evolved into a chain of shoe shops and established itself as a family store throughout the UK in the 1990s.

Now operating exclusively online, Brantano stocks a range of high fashion and high street brands as well as safety footwear.

Contact info

3.5

Average

TrustScore 3.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 11% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.5

All reviews

(1,152)

72 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic!

I bought a pair of Geox trainers which arrived today. They were a fantastic bargain and I'm delighted with them. They arrived on time. Ive already worn them round the park. The service generally was seamless. On the basis of this purchase I can highly recommend Brantano.

22 November 2023
Unprompted review
Rated 1 out of 5 stars

Very expensive P & P inaccurate description

I did not realise this company is part of (now called) ski sports
They give you a QR for returns, which you then have to pay. After paying £6 for delivery I did not expect to have to pay a further £5 to return the boots
The female boots were far too big, not true to size at all. The description was not accurate.
I will not purchase from this company again

13 October 2023
Unprompted review
Rated 1 out of 5 stars

Misleading sizes and poor customer service.

I ordered a size 6 which for all my life and every shoe in my wardrobe is a Euro 39. I paid for express delivery as needed for an event. A size 391/2 arrived which were far too big. Not only did this mean I couldn't wear to the event but Brantano refused to refund the extra postage I paid for or offer to cover the return postage. They actually could have been less helpful and I will NEVER be using them again.

20 October 2023
Unprompted review
Rated 2 out of 5 stars

Returns aren’t free

Returns aren’t free!
Bought a pair of Skechers as a present. Came up very small so had to return. Cost £8.95 to send back as you can’t drop off in store as it’s a different company!
Won’t be using again

4 September 2023
Unprompted review

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