The watch i ordered arrived today 23-12-25. I am pleased with the speed of delivery, also how easy and efficient the ordering system was. 1 small problem, I paid for the watch when we ordered it... See more
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Review summary
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Bradford Exchange provide very useful advertising both online and by post for a variety of good quality products. I have been pleased with their service and everything I have purchased. My wife is ver... See more
Company replied
Loved the wolf items I ordered arrived within the specified time packages were good also loved options of payments
Company replied
The app can be slow at time's and when I query a matter it took a while for me to receive the email but in view of that it's still a great service
Company replied
Company details
Written by the company
The Bradford Exchange is the definitive shopping destination for unique gifts, original fine jewelry designs, extraordinary collectibles, artful apparel, home decor and more wonderful items not found elsewhere. We cordially invite you to shop our site. Whether you are looking for meaningful gifts or a special something just for you, we hope you will be surprised and delighted with what you discover.
Contact info
1 Park Road , TW11 0AP, Teddington, United Kingdom
- 0333 003 1532
- https://www.bradford.co.uk/contact-us/
- www.bradford.co.uk
4.0
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Helpful in all ways
17 October 2025
Reply from The Bradford Exchange
Hi Gordon,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
Thank you
Customer Support
Used PayPal pay in 3 but didn't realize…
Used PayPal pay in 3 but didn't realize it was just for first instalment. Also mail service deliver letters very late so my 2nd payment was overdue and they froze my account and charged me £7. Absolutely shocking behaviour, will not buy from them again.
22 October 2025
Reply from The Bradford Exchange
Hi George,
Thank you for sharing your experience with us, your feedback is very important and helps us to improve the service we offer to our customers. We want you to feel comfortable sharing good or bad news with us.
To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
I won't be buying from them again…
I was extremely disappointed that you pay £9.99 delivery and they don't supply you with tracking information. The item arrived, unbeknown to us and was put over the back gate. No card through the door. By the time we realised it was there (possibly a couple of days) it was sopping wet from all the rain. Not good with the amount you pay for the item and delivery. I returned the item and got a full refund
1 February 2026
Unprompted review
Reply from The Bradford Exchange
Hi Karen,
We are sorry to hear you have experienced delivery issues, we understand how frustrating this can be and we would like to look into this further for you.
To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
Reply from The Bradford Exchange
Hi,
Thank you for sharing your experience with us, your feedback is very important and helps us to improve the service we offer to our customers. We want you to feel comfortable sharing good or bad news with us.
To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
Loved the wolf items I ordered arrived…
Loved the wolf items I ordered arrived within the specified time packages were good also loved options of payments
3 December 2025
Unprompted review
Reply from The Bradford Exchange
Hi Linda,
Thank you for taking the time to leave a review.
We're happy to hear that you loved the wolf items and that they arrived on time with good packaging. We appreciate your positive feedback regarding our payment options.
Thank you,
Customer Support
Item ordered has not been delivered and…
Item ordered has not been delivered and no explanation
23 November 2025
Reply from The Bradford Exchange
Hi Graham,
Thank you for taking the time to leave us a review.
We are sorry to hear that you have not yet received your order. To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
Very difficult to speak to a live person to resolve issues.
After purchasing a gift for a friend the problems started.
Their poor autofill system got the delivery address wrong this became a nightmare to resolve because they have no live people to deal with only via live chat and it is like pulling teeth.
Then the invoicing they send out via hardcopy is confusing and ridiculous. Again the only real person you can speak to is in sales. They want to sell you more but so far as customer services is concerned they are appalling
Hence I will never use The Bradford Exchange, Heritage Coins, The Ashton Drake Galleries or The Hamilton Collection as they are ALL tied together. They are as bad as British Gas for poor customer services. They have all the buzz words and mumbo jumbo words to confuse and screw you but in reality are just greedy for more sales. Shame really because thejr products are quite good but their aftercare customer services are the pitts.
3 February 2026
Unprompted review
Reply from The Bradford Exchange
Hi Timothy,
Thank you for taking the time to leave a review.
We appreciate you sharing your experience. We regret to hear about the address issue, the difficulty reaching our team, and the invoicing problems. We're taking your comments about our customer service seriously and will use them to improve our processes. Thank you for your feedback.
Thank you,
Customer Support
We ordered two rings one from Mr…
We ordered two rings one from Mr Harvey and myself.we paid cash then not heard a thing .from your self.we wanted to x change rings .after 30 years together .
10 October 2025
Reply from The Bradford Exchange
Hi Mandy,
Thank you for taking the time to leave us a review.
We are sorry to hear that you have not yet received your order. To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
Reply from The Bradford Exchange
Hi Kan,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Items never dispatched and no response…
Items never dispatched and no response from correspondence
9 January 2026
Reply from The Bradford Exchange
Hi Pam,
Thank you for taking the time to leave us a review.
We are sorry to hear that you have not yet received your order. To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday
Thank you,
Customer Support
2 orders, nothing delivered.
Order from December 2nd didn't arrive, no communication despite me sendoing emails.
I reordered on January 3rd, received an email saying that I will receive a further email when the item is despatched, still no further information. This was a gift for my husband who loves steam trains. Hopefully it might arrive in time for his birthday in April. What more can I do.
3 January 2026
Reply from The Bradford Exchange
Hi Teresa,
Thank you for taking the time to leave a review.
We regret that your December order did not arrive and you had no communication. We are also sorry about the lack of updates regarding your January reorder. To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
I was tricked...
I was tricked into buying a lamp for £219.96 as I clicked a button saying free delivery.
I had an email within seconds saying I had bought the lamp.
It was sent straight back un-opened via the post office.. 4 weeks to return the money & you cant speak to anybody on the phone..
No answers from emails..
Disappointed as I have bought from them many times..
11 December 2025
Reply from The Bradford Exchange
Hi Graham,
Thank you for sharing your experience with us, your feedback is very important and helps us to improve the service we offer to our customers. We want you to feel comfortable sharing good or bad news with us.
To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
I already have The Wonderful World Of…
I already have The Wonderful World Of Disney Christmas Tree so knew this website is to be trusted and so i bought the Wallace and Gromit Christmas Tree (After i missed out on last years W&G special (The one with the big bone) Delivered within a few days, well packaged, no issues at all. Thank You
1 October 2025
Reply from The Bradford Exchange
Hi Heather,
Thank you for taking the time to leave a review.
We are happy to hear that you trust our website and are pleased with your Wallace and Gromit Christmas Tree purchase! It is great to know the delivery and packaging met your expectations. Thank you for your positive feedback!
Thank you,
Customer Support
Returning item
Have bought numerous items over the years, never had any problems until the last item which arrived broken, sent email and got reply in 48 hours with all the necessary return label, granted this was over Xmas so expected delays. Waited the required 10 days and sent email and got reply within 48 hours and refund within 5 days. No quibble or hassle. Great customer service
25 December 2025
Reply from The Bradford Exchange
Hi Lloyd,
Thank you for taking the time to leave a review.
We appreciate you sharing your experience. We are happy to hear that our customer service resolved the issue with your broken item efficiently, especially during the Christmas delays. Thank you for your positive feedback.
Thank you,
Customer Support
I am in total amazement
I am in total amazement. I ordered candles from Bradfird Exchange in October 2025 at £89.99 but never received them despite lots of phone calls and emails. I hsd practically given up when yesterdsy 19th JANUARY 2026 I opened a Letter from Bradford Exchange to find a cheque for the money I had paid them. Still NO Rememberance candles which I really wanted but at least they have returned my money albeitv3 MONTHS AFTER MY ORDER!! PS. And if you read the reviews you will notice that EVERY answer is the same to EVERY customer, we are told to get on to their website site and have a "chat" with them. NOT a real person of course but AI. But still NOTHING gets done and the order is still NOT sent. Chatting with friends is lovely but why would I want to waste my time chatting to a piece of tech who resolves nothing?
20 January 2026
Unprompted review
Reply from The Bradford Exchange
Hi,
Thank you for taking the time to leave a review.
We are very sorry to hear that your order did not arrive and that you had no communicaion regarding this, we understand how frustrating this can be. We advise customers to contact us via webchat is because it is the quickest and easiest way to speak to a member of our team and we want to resolve customer queries as quickly as possible. I can assure you that our webchat is handled by real people and not AI.
If you wish to speak to us about your enquiry further, please do not hesitate to contact us.
Thank you,
Customer Support
good product and delivery
6 January 2026
Reply from The Bradford Exchange
Hi Peter,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Reply from The Bradford Exchange
Hi Scott,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Ordered The Flying Scotsman clock which…
Ordered The Flying Scotsman clock which arrived broken Bradford Exchange received it on 5th Jan 2026 (signed for by them) I requested a replacement but sales person says it wasn't on my account that I had requested a replacement (it definitely was!) So I requested a refund, that was on the 5th January 2026...... STILL waiting for refund as the last sales person told me they couldn't do the refund because they were stock taking !!! (never heard so much rubbish in my life.) All I want is a refund of £209.95 which they had no hesitation in taking but I am having great difficulty in getting it back for a BROKEN ITEM.
SHOCKING SERVICE !!
10 December 2025
Unprompted review
Reply from The Bradford Exchange
Hi Dorothy,
Thank you for taking the time to leave a review.
We understand that when a product is returned, you want to receive a refund as quickly as possible. As per our terms and conditions, refunds can take up to 14 days from the date we receive the item back as a return.
To check the status of your refund, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
broken item/bad packaging/change your
broken item/bad packaging/change your
deliver.
22 November 2025
Reply from The Bradford Exchange
Hi Michael,
We are sorry to hear you have experienced delivery issues, we understand how frustrating this can be and we would like to look into this further for you.
To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
you have…let your company down bad customer service I would give you 0 out off 10
You need to reply to messages you have taken for 2 told you well be for but never got back is this what you call good response ha
11 January 2026
Reply from The Bradford Exchange
Hi William,
Thank you for sharing your experience with us, your feedback is very important and helps us to improve the service we offer to our customers. We want you to feel comfortable sharing good or bad news with us.
To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
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