I find it difficult to get too enthusiastic about any recharge experience. They're all much the same, aren't they. I've found my local Pulse broken once or twice & had to go elsewhere but don't feel... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The charger was not working. authentication failed for payment card. I called customer services and I was talked through various remedies without success. Finally paid over phone using default payment... See more
Company replied
Easy app to use , but not very good mobile signal at station nearest to me … and that’s 8:9 miles away… and there are only 2chargers there … so a few more charging points would be good in my area …. A... See more
Company replied
Ali was absolutely brilliant! He helped me sort out my car charging issue and was so patient and understanding, especially while I was feeling stressed and overwhelmed. He took the time to help me and... See more
Company replied
Company details
Written by the company
We’re energising the future of transportation by developing fast and convenient charging solutions for consumer and commercial electric vehicles. Over the course of more than 10 years, we have designed and developed innovative electric vehicle charging solutions that enable EV drivers to charge at home, at work and on the go. On our mission to make charging fast and hassle-free, our charging points have been used over 35 million times to enable around 200 million miles of zero tailpipe emission driving. > 35 million electric vehicle charging sessions delivered 200,000 miles of zero tailpipe emission driving enabled > 50,000 drivers empowered to charge from home
Contact info
Witan Gate House, 500-600 Witan Gate, MK9 1SH, Milton Keynes , United Kingdom
- 0330 016 5126
- https://www.bppulse.co.uk/help-centre
- www.bppulse.co.uk
4.1
Great
10K reviews
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Both machines out of operation despite…
Both machines out of operation despite being rebooted and no others close by
23 August 2026
Reply from bppulse
Hi Andy,
I'm sorry to hear both chargers were unavailable during your visit, especially when there were no convenient alternatives nearby. I completely appreciate how frustrating and inconvenient this must have been. I've reviewed the site and can confirm our Engineering team attended yesterday, and the chargers have since successfully delivered charging sessions. Thanks for bringing this to our attention, and I apologise again for the disruption to your journey.
Gary, bp pulse team.
Are we ready from EV’s - no
No issue with customer services however the fact that BP deducted £60 from my account and failed to provide the service is very frustrating. 2 hrs lost between phone calls and eventually finding equipment that worked on the third attempt clearly shows that we don’t have the infrastructure to support and encourage people to lower their carbon footprint.
23 August 2026
Reply from bppulse
Hi Brian, thanks for taking the time to speak with me today about your experience. I'm sorry for the frustration caused when you were unable to charge and had to spend so much time trying multiple chargers before successfully receiving a charge.
I completely appreciate how disappointing this must have been, especially when you were relying on our network and experienced delays along the way. Whilst the £60 pre-authorisation is only a temporary hold and not a charge, I understand the concern it can cause when a charging session does not start as expected.
Thank you again for your time on the phone and for sharing your feedback with me. I've taken your comments on board and apologise again for the inconvenience caused.
Gary, bp pulse team.
VG help and advice given to me by Ali.
The help and advice given to me by Ali was great.
The charging unit needed resetting after I had plugged in
Lots of confusion followed but Ali sorted me out really efficiently. V helpful Thanks
23 August 2026
Reply from bppulse
Hi Stephen,
thanks for your review! 😊
I'm delighted to hear that Ali was able to help get everything sorted for you.
I'm sorry to hear there was some confusion after plugging in and that the charging unit needed to be reset. I completely understand how frustrating that can be when you're expecting a straightforward charging experience.
It's fantastic to hear that Ali was able to quickly identify the issue, guide you through the process, and get you charging again efficiently. I'll make sure your kind words are shared with him and the wider Customer Care team, as feedback like this means a lot.
Thanks for taking the time to share your experience and for recognising the support you received.
Gary, bp pulse team ⚡🚗
Mr Ali helped me in the greatest need
Mr Ali helped me in the greatest need, where I lost my wallet at the wedding in Brimingham miles away from and needing to charge my car. The gentle help me charge my car on credit, which I will pay back once I get home to my town. Mr. Ali walked the extra mile to give the the greatest help and service. Great assest to the company!! From Mr AJT KANG.
22 August 2026
Reply from bppulse
Hi Mr Kang, thanks for taking the time to leave such a wonderful review. 😊
I'm delighted to hear that Ali was able to help you during what sounds like a very stressful situation. Losing your wallet while away from home and needing to charge your vehicle must have been incredibly worrying, and I can completely understand how much that support meant at the time.
It's fantastic to hear that Ali went above and beyond to help you get back on the road. Providing compassionate, practical support when customers need it most is exactly the kind of service I strive to deliver, and it's clear that Ali made a real difference to your day.
I'll make sure your kind words are shared with Ali and the wider Customer Care team. Feedback like this means a great deal and recognises the exceptional support our advisors provide every day.
Thank you again for sharing your experience, and I'm pleased Ali was able to help when you needed it most.
Gary, bp pulse team
I left the subscription service but…
I left the subscription service but kept the app for the occasional charge. When in the app it’s impossible to use the app as it constantly bomb-bards you NONE STOP to renew the subscription and the DON’T renew option doesn’t work. Terrible and so frustrating when the only charge point is BP pulse. Sort it out tech guys
22 August 2026
Unprompted review
Reply from bppulse
Hi Mark.
Thank you for sharing your details with us and for taking the time to let us know about the app issues you're facing.
We'd like to understand more; a member of our team will be in touch soon to discuss this with you. If you require assistance, please don't hesitate to contact our 24/7 customer care team on 0800 464 3444 - we're here to help.
Paula, bp pulse
Sometimes the electric connectors fail…
Sometimes the electric connectors fail to connect. Or disconnects after 10 seconds so it’s really hard to call these reliable. Slow charge.
15 August 2026
Unprompted review
Reply from bppulse
Thank you for your review, we are sorry to learn of your experience and would love the opportunity to discuss this with you. We have requested further information from you via Trustpilot and look forward to hearing from you ^bppulse
Just recently bought a hybrid car and…
Just recently bought a hybrid car and had decided to use bp pulse as my goto brand.
My local points are in Arnold, Nottingham, there are 8 sockets which 5 are not working and I was having difficulty connecting to the others so I rang customer services and spoke to a lovely lady.
Sorry can't remember her name but she was exceptionally helpful.
Consequently I got connected, what an asset to her team I think she is, Thanx
21 August 2026
Reply from bppulse
Hi N. Haynes,
Thanks for your review! 😊
I'm delighted to hear you've chosen bp pulse as your go-to charging network since getting your hybrid vehicle.
I'm sorry to hear that several of the chargers at Arnold were unavailable during your visit and that you experienced difficulties getting connected. I completely understand how frustrating that must have been, especially as a newer EV driver.
On a positive note, it's fantastic to hear that our Customer Care advisor was able to help get you charging. Although you can't remember her name, I'm delighted she provided such helpful support and was able to resolve the issue for you. I'll make sure your kind words are shared with the team, as feedback like this means a lot and recognises the difference our advisors make every day.
Thanks for taking the time to share your experience and for choosing bp pulse. ⚡🚗
Gary, bp pulse team
Some chargers are not working really…
Some chargers are not working really good and prices are high
So I think if the chargers are not working good so the price should be half or the machine should be totally off.
Prices are not understandable 22 kw, 50kw are same in price but some other providers are charging price on 22kw cheaper.
20 August 2026
Reply from bppulse
Hi, thanks for your feedback. We're sorry to hear you've experienced issues with some chargers and that you've been disappointed with the pricing.
We understand how frustrating that can be when the charging experience doesn't meet expectations. Our pricing helps support the operation and maintenance of the network, and we work hard to keep it competitive while continuing to invest in reliable charging.
If you'd like any assistance, please don't hesitate to contact our 24/7 Customer Care team on 0800 464 3444 and we'll be happy to help.
⚡ Paula, bp pulse
If at all possible, avoid like the plague.
I love having an electric car. I hate having to use BP Pulse.
I deposited £40 with them by card some years ago. I never, ever, managed to get their charge points to recognise this, and every time I charged at a BP Pulse site it had to be as a guest – but that allowed them to charge a bit more, so there was that.
Quite often their charging sites are out of order. It is a matter of luck whether your telephone call gets you someone who sorts the matter out, or someone who (usually in an impenetrable accent) insists that you must be doing something wrong.
Eventually BP Pulse decided they didn’t want to hold on to my money and sought to refund it to my card. That card had, of course, long since expired. I was asked for my bank details and supplied them, only to be told by BP Pulse that they were “unable” to refund to my bank but trusted that a credit to be applied against future charging sessions would be satisfactory.
The email explaining that that would not be satisfactory and that unless BP did refund to my bank they would be receiving a county court summons elicited a very prompt response from a "Reputational Services Advisor", who assured me that I would be receiving a refund – and that he would be referring the case to their “Service Excellence team”. “Please note that refunds can take up to 10 working days to appear in your bank account, depending on your bank's processing times”. Twaddle, of course. Lloyds credits payments within two hours. Anyway, that was eleven working days ago. No refund. No doubt the Service Excellence team are still working on it.
If at all possible, avoid like the plague.
[Update. The publication of this review prompted further apologetic contact from BP Pulse and the money appeared in my account the next working day. But I'd still steer clear of them if possible].
20 August 2026
Unprompted review
Reply from bppulse
Hi Neil, thank you for taking the time to share your experience. We're truly sorry for the frustration and disappointment you've experienced, particularly regarding your refund and the difficulty you've faced in getting this matter resolved. We understand how concerning it must be to have been assured that a refund would be processed, only to find that it has still not been received. We also recognise the impact that repeated issues with charging and the support you've received have had on your confidence in our service. Please accept our sincere apologies for the inconvenience caused. We take your feedback seriously, and I will be contacting you directly via email to review the status of your refund and ensure your concerns are fully investigated.
Thank you for bringing this to our attention. We appreciate the opportunity to look into this further and work towards a resolution. George ^bp pulse team.
Fast service very thoughtful for there…
Fast service very thoughtful for there customers. I had a member of stuff named Alley he started the charge on his end because I didn’t have the pre £60 on my account and out of a good will gesture he did that for me Iwould definitely recommend.
17 August 2026
Reply from bppulse
Good evening, thank you for your kind review! We're delighted to hear that Alley was able to help and go the extra mile for you. We'll be sure to pass on your feedback. Thank you for recommending bp pulse, and we look forward to serving you again soon!George bp pulse team.
Hopeless useless set ice that has resulted in the theft of charge from my bank account. Shocking experience during 6 days of…
Shocking experience during 6 days of holiday when the charging unit in York refused to release my charger or respond. Had to leave York without the charger - particularly inconvenient given that the car goes back next week. Everyone on the help desk is well trained, polite and unable to provide any useful information regarding solutions relying on engineering. Waited today in the car park for the engineer and when I asked for an ETA the agent advised he had been told he must not give one. I have just been advised by the engineer who finally arrived that another vehicle is now on the charger using my cable and my bank account and he can’t release the cable from their car. I am beyond speech. Escalation a complete waste of time.
19 August 2026
Unprompted review
Reply from bppulse
Hi Sarah,
Thanks for taking the time to speak with me about this. Firstly, I'd like to apologise again for the experience you had in York. I completely appreciate how frustrating and stressful this must have been, especially whilst you were on holiday and faced with being unable to retrieve your charging cable.
I'd also like to thank you for your time over the phone whilst we worked through the details and discussed a resolution. I'm sorry for the inconvenience caused, including the delays and communication issues you experienced during the incident.
As discussed, I've now taken ownership of the matter and will continue to progress the agreed resolution with you directly. Thank you again for your patience and for giving me the opportunity to review what happened. I'm pleased we were able to speak and start moving things towards a resolution.
Gary, bp pulse team.
He was very polite and took his time to…
He was very polite and took his time to explained my questions , point by point and also gave me guid lines; how to delete some of my bank cards
18 August 2026
Reply from bppulse
Thank you so much for your kind feedback! We’re delighted to hear that our team member was polite, patient, and took the time to explain everything clearly and answer your questions step by step. We’re also glad the guidance provided was helpful in managing your payment cards. We really appreciate you taking the time to share your experience with us! 😊⚡- Veron Bp pulse team
Reply from bppulse
Good afternoon, thank you for your review! We're delighted to hear you received very good service and had a great experience. We really appreciate your feedback. George bp pulse team.
Connected to an advisor quickly and…
Connected to an advisor quickly and resolved the issue quickly.
18 August 2026
Reply from bppulse
Thank you for your lovely feedback! 😊 We’re delighted to hear that you were connected with an advisor quickly and that we were able to resolve your issue promptly. We really appreciate you taking the time to share your experience with us. 💙⚡- Veron Bp pulse team
Reply from bppulse
Thank you so much for your lovely feedback! 😊 We’re delighted to hear that you received great help, care, and communication. We’ll be sure to pass your kind words on to the team. Your appreciation means a lot to us. 💙⚡- Veron Bp pulse team
Problem with charger solved promptly
The phone was answered promptly and they rebooted the charger - staying on the line to ensure that my charge started correctly - which it did.
16 August 2026
Reply from bppulse
Hi Mrs. Robinson,
Thanks for taking the time to leave a review. 😊
I'm delighted to hear that our Customer Care team was able to help get you charging and resolve the issue so quickly. It's great to know your call was answered promptly and that the advisor stayed on the line while rebooting the charger and ensuring your charging session started successfully.
Providing support when things don't go to plan is incredibly important to me, so it's fantastic to hear that the experience left such a positive impression.
Thanks again for sharing your feedback and for choosing bp pulse. ⚡🚗
Gary, bp pulse team
Mainly good experience
Positives:
Quick, clear instructions, easy to use the app to start the charge, efficient help on the phone
Negatives: I couldn’t stop the charging so had to phone for help
16 August 2026
Reply from bppulse
Thank you for sharing your feedback! We’re pleased to hear you had a mainly positive experience, especially with the clear instructions, easy-to-use app, and the support you received from our team over the phone. We’re sorry to hear you had difficulty stopping your charging session and needed to contact us for assistance. We understand how frustrating this can be, and we appreciate your patience while our team helped resolve the issue. Thank you again for your feedback — we’re glad our support team was able to assist you, and we hope your future charging sessions are smooth and hassle-free! ⚡- Veron Bp pulse team.
Very good service and location spot on
Very good service and location spot on. Well done
15 August 2026
Unprompted review
Reply from bppulse
Good afternoon, thank you for your fantastic review! We're delighted to hear that you enjoyed both the service and the location. Your feedback means a lot to the team, and we'll be sure to share your kind words with them. We look forward to welcoming you again soon. George bp pulse team.
Multiple charges to my bank
The charging process stopped 10 minutes in so I had to start again.
This isn’t really the issue, but each time you start a new charge session BP Pulse take £60 from your bank.
So if you have to start again, you get charged another £60.
Then you get the actual charge (£29), so now I’m £149 worse off.
I rang BP who said I would get my £120 back in the next 5-7 days.
It’s not good enough. I had to borrow money so I didn’t incur overdraft fees.
There’s got to be a better way.
8 August 2026
Unprompted review
Reply from bppulse
Hi Darren,
Thanks for your feedback. I'm sorry to hear that your charging session stopped after around 10 minutes and that you had to start the process again.
I completely understand how frustrating that must have been, especially when each new attempt resulted in another £60 pre-authorisation hold being placed on your account. While these are temporary holds rather than charges, I appreciate how concerning it can be to see £120 reserved, alongside the cost of your charging session, and I’m sorry to hear this left you in a position where you had to borrow money to avoid overdraft fees.
The £60 amounts are pre-authorisation holds used to verify that funds are available before a charging session begins. Once the session has ended, you're only charged for the electricity used, and the difference is normally released by your bank. However, I completely understand your concerns in situations where a charging session is interrupted and a new one has to be started.
Thank you for taking the time to share your experience and feedback. I'll make sure your comments regarding the interrupted charging session and the impact of the pre-authorisation process are passed on to the relevant teams for review.
Gary, bp pulse team
Professionalism on dealing with my matter
What made me make my experience, beauty and gentleman calls Luke was very professional well. Spoken and the knowing very much what he's talking about
That's why I want to once again. Thank Luke for his professionalism.
13 August 2026
Reply from bppulse
Thank you so much for your wonderful feedback! We’re delighted to hear that Luke provided such a professional and knowledgeable service. It’s fantastic to know that his clear communication and expertise made such a positive impression on you. We’ll be sure to pass your kind words on to Luke — he’ll be very pleased to know that his professionalism was appreciated. Thank you again for taking the time to recognise his excellent service! 😊- Veron Bp pulse team
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