I find it difficult to get too enthusiastic about any recharge experience. They're all much the same, aren't they. I've found my local Pulse broken once or twice & had to go elsewhere but don't feel... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
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The charger was not working. authentication failed for payment card. I called customer services and I was talked through various remedies without success. Finally paid over phone using default payment... See more
Company replied
Easy app to use , but not very good mobile signal at station nearest to me … and that’s 8:9 miles away… and there are only 2chargers there … so a few more charging points would be good in my area …. A... See more
Company replied
Ali was absolutely brilliant! He helped me sort out my car charging issue and was so patient and understanding, especially while I was feeling stressed and overwhelmed. He took the time to help me and... See more
Company replied
Company details
Written by the company
We’re energising the future of transportation by developing fast and convenient charging solutions for consumer and commercial electric vehicles. Over the course of more than 10 years, we have designed and developed innovative electric vehicle charging solutions that enable EV drivers to charge at home, at work and on the go. On our mission to make charging fast and hassle-free, our charging points have been used over 35 million times to enable around 200 million miles of zero tailpipe emission driving. > 35 million electric vehicle charging sessions delivered 200,000 miles of zero tailpipe emission driving enabled > 50,000 drivers empowered to charge from home
Contact info
Witan Gate House, 500-600 Witan Gate, MK9 1SH, Milton Keynes , United Kingdom
- 0330 016 5126
- https://www.bppulse.co.uk/help-centre
- www.bppulse.co.uk
4.1
Great
10K reviews
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With the card the experience was a good…
With the card the experience was a good quick and easy, and certainly good when you need a quick boost ( for the car not me!) it is quite expensive but easy, quick and convenient
14 September 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from bppulse
Hi Marc, thank you for your kind words. We're delighted you had a great experience with bp pulse. George bp pulse team.
Reply from bppulse
Hi there, thank you so much for your lovely feedback! 💚 We’re delighted to hear you had a great experience with us. We really appreciate you taking the time to share it and hope to keep making your charging journeys smooth and convenient. ⚡🚗 Happy charging! - Veron bp pulse team
After logged complaint why I’m not able…
After logged complaint why I’m not able to charged my vehicle the lady took my email and crossed checks my bp membership card number. She noticed one payment wasn’t successful on the 9th of September.
She guarded me what to do and that the payment can be pay. I’m able to charged again.
The problem is not my fault but the Bank and the transaction.
16 September 2026
Reply from bppulse
Hi Olusegun, thank you so much for taking the time to share your experience with us. 💚 We’re pleased to hear that our team was able to check your account, identify the unsuccessful payment from 9 September, and guide you through the steps needed to resolve it. We’re glad to know you were then able to charge your vehicle again. We understand how important it is to get back on the road without unnecessary delays, and we really appreciate your patience while the payment issue was being checked. Thank you again for your kind feedback and for giving our team the opportunity to assist you. We hope you have a smooth and stress-free charging experience going forward! ⚡🚗 - Veron bp pulse team
excellent service
15 September 2026
Reply from bppulse
Hi Oluola,
Thanks for your review! 😊
I'm delighted to hear you received excellent service.
Providing friendly, helpful, and effective support is incredibly important to me, so it's fantastic to know your experience was such a positive one.
Thank you for taking the time to share your feedback. I'll make sure your kind words are passed on to the team, as recognition like this means a lot to everyone involved.
Gary, bp pulse team ⚡🚗
I’m loving it
15 September 2026
Reply from bppulse
Hi John, Thank you so much for the lovely feedback! 😊 We’re delighted to hear you’re loving it. It’s great to know you’re having a positive charging experience with us. ⚡💚 Thanks for choosing bp pulse, and happy charging! 🚗⚡- Veron bp pulse team
At my destination
At my destination, I needed a decent charge to get home. The EV charger was down, so I called the number on the machine and the very helpful BPP operator rebooted it remotely, thus allowing me to charge within minutes.
8 September 2026
Unprompted review
Reply from bppulse
Hi Roydon,
Thanks for your review!
I'm sorry to hear that the charger was unavailable when you arrived and needed a reboot before it could be used.
On a positive note, I'm delighted to hear that our Customer Care advisor was able to quickly identify the issue, remotely reboot the charger, and get you charging within minutes. It's great to know the support you received helped get you back on the road without too much delay.
I'll make sure your kind comments regarding the assistance you received are shared with the Customer Care team, as feedback like this means a lot to our advisors.
Thank you for taking the time to share your experience and for choosing bp pulse. ⚡🚗
Gary, bp pulse team
I am happy with the customer services…
I am happy with the customer services the agent was very helpful with my query and sorted the issues quicly
12 September 2026
Reply from bppulse
Hi Alia, thank you so much for your kind feedback! 😊 We’re really pleased to hear that our customer service team was able to help with your query and resolve the issue quickly. We’ll be sure to share your lovely comments with the team. Thank you for choosing bp pulse, and we hope to assist you again whenever you need us! 💚⚡- Veron bp pulse team
Easy to use and very supportive support…
Easy to use and very supportive support team who resolve issues quickly. Main dampner is the app. Refused to log me in and I got stuck before I called help desk.Mixed experience so far
10 September 2026
Reply from bppulse
Hi Sarkar,
Thanks for your feedback. I'm pleased to hear you found the charger easy to use and that our Customer Care team was able to resolve your issue quickly.
It's great to know you received supportive assistance when you needed it. I'm sorry to hear you've experienced difficulties with the app, particularly with logging in, and that this left you unable to start your session without contacting the help desk. I completely understand how frustrating that must have been when you're trying to get charging as quickly as possible.
Thank you for taking the time to share both the positives and the areas where you feel improvements are needed. I'll make sure your comments regarding the app performance and login experience are passed on to the relevant teams for review.
Gary, bp pulse team
First time user so marked as found.
8 September 2026
Reply from bppulse
Hi Maureen,
Thanks for your review! 😊
I'm delighted to hear you've found the charger and had the opportunity to use it as a first-time visitor.
I appreciate you taking the time to mark the location and share your feedback. I hope that when you do use the charger, you have a smooth and hassle-free charging experience.
Thanks for choosing bp pulse. ⚡🚗
Gary, bp pulse team
Unreliable
The BP Pulse chargers near me are either out of service or faulty, as in charge for 5 mins and then say out of service. Also the broken ones show on the app as available! Very frustrating and time wasting.
22 August 2026
Unprompted review
Reply from bppulse
Hi K. E. , thank you for taking the time to share your feedback. We're sorry to hear that you've experienced chargers showing as available in the app but then finding them out of service when you arrive. We understand how frustrating and inconvenient that can be. I would like to look into this further for you. If you're happy to do so, please send us your contact details via this platform, as requested, and we'll be pleased to discuss your experience in more detail and investigate the chargers in your area.We appreciate you bringing this to our attention and look forward to hearing from you. George bp pulse team.
First time charging and issues
I had an issue when charging my car and had a superv support by phone. The attendant stayed with me on the line and went through many options to make it work, without rushing.
10 September 2026
Reply from bppulse
Hi there, thank you so much for taking the time to share your experience! 😊 We’re really pleased to hear that our support team was able to assist you when you experienced an issue while charging. It’s wonderful to know that the advisor stayed on the phone with you, patiently worked through the different options and took the time to help without rushing you.
We know how important it is to feel supported when something doesn’t go as expected, especially when you’re trying to get back on the road. We’ll be sure to share your lovely feedback with the team — it’s always great to hear when their care and patience make a real difference. Thank you again for choosing BP Pulse and for your kind words. ⚡🔋- Veron bp pulse team
Poor experience
Just tried using one of your chargers at Gamston Community Centre, Nottm, and tapped card but the cable was not long enough to reach the charging unit on my EV3. This is a basic requirement. Then an error message appeared which I could not remove, even though it said try again in 2 mins. This was my first experience of BP Pulse and I’m not impressed. I hope I won’t be charged as it did not work.
I’ve seen your reply - I’ve already emailed your customer services who didn’t address the issue of length of cable
10 September 2026
Unprompted review
Reply from bppulse
Thank you for your review, we are sorry to learn of your experience and would love the opportunity to discuss this with you. We have requested further information from you via Trustpilot and look forward to hearing from you ^bppulse
Reply from bppulse
Hi Mohammad,
Thanks thanks for your review! 😊
I'm delighted to hear that you found our support helpful and that we were able to assist you when you needed it.
Providing friendly, effective support is incredibly important to me, so it's great to know you had a positive experience with the team.
Thank you for taking the time to share your feedback and for choosing bp pulse. ⚡🚗
Gary, bp pulse team
I was charged twice.
I was charged for my vehicle and BP Pulse invoiced me for my charge and for the car that was was charging at the unit next to me. Despite them acknowledging that the times overlap they have refused to refund me the £39 worth of electricity the other other car got - a shameful way to treat a customer.
4 September 2026
Unprompted review
Reply from bppulse
Hi Malcolm thank you for your feedback. I’m sorry to hear about your experience and completely understand why this situation has been frustrating. I have reached out to you via email so we can discuss this matter further and review the details of the charging sessions in more detail. I look forward to hearing from you and working with you to resolve your concerns. George bp pulse team.
Great service ! …
The efficiency in which my call was answered and issue dealt with was like the perfect service. Thank you
7 September 2026
Reply from bppulse
Hi Pedro, thanks for the fantastic review! 😊 We're delighted to hear your issue was resolved quickly and that you received the support you needed.
It's great to know our Customer Care team delivered the level of service we aim for. We'll be sure to share your kind words with the team.
Thanks for choosing bp pulse. ⚡Paula, bp pulse team
Reply from bppulse
Hi Dr. Saurav, thank you for your feedback. We're sorry to hear you've experienced issues with a number of our chargers and understand how frustrating this can be. I've reached out to you via email so we can look into this further and gather the details we need to investigate. We appreciate you bringing this to our attention and hope to resolve this for you as quickly as possible. George bp pulse team.
Unobtainable receipt
I was taking an Electric Vehicle to a customer, stopped at Beckington Services to top the vehicle up, easy enough to getr a chrge into the car, paid by Debit Card. I neerded a receipt for the expense, got onto their web site, filled in the form, 5 days later, still waiting for a receipt, which the company requires or they will not reimburse me. So, I called them this morning, they have the details I emailed in, absolutely useless, wrong department, I'll speak, to a manager, we don't know why this hasn't been issued, I am unable to transfer you to somebody who may actually get this done, etc, etc, I will get my manager to call you back, all the usual cliches and fob offs, and I still don't have a receipt. What is so difficult about issuing a receipt? And if anybody suggests I download an app, why the hell should I
28 August 2026
Unprompted review
Reply from bppulse
Hi Tim, thank you for your feedback. We're sorry to hear about your experience obtaining a receipt and understand how frustrating this must be, especially when you require it for expense reimbursement. We appreciate that you've already completed the online form and contacted our team. This is not the level of service we aim to provide. We have reached out to you via email with a resolution and would kindly ask that you check your inbox, including any junk or spam folders. If you are unable to locate our email, please reply to our private message and we'll be happy to assist further. George bp pulse team.
A lot of times when I go to my nearest…
A lot of times when I go to my nearest BP pulse charging point the power drops half way !! On the two charging points one is out of use !
1 September 2026
Unprompted review
Reply from bppulse
Hi Paulo, thanks for your feedback. We're sorry to hear you've experienced charging issues at your local site and that one of the chargers is currently out of service.
We can appreciate how frustrating that must be, especially when charging power drops during a session. We've also tried to contact you regarding this.
If you ever need any assistance or would like us to look into a charging session, please don't hesitate to contact our 24/7 Customer Care team on 0800 464 3444 – we're here to help.
⚡ Paula, bp pulse team
Excellent customer service service … I…
Excellent customer service service … I couldn’t access the charge point payment or release charger
3 September 2026
Reply from bppulse
Hi Kate, thanks for the 5-star review! 😊 We're delighted to hear our Customer Care team was able to help when you had trouble accessing the charger and completing payment.
It's great to know the issue was resolved quickly, and you were able to get charging. We'll be sure to share your kind words with the team. Thanks for choosing bp pulse. ⚡ Paula, bp pulse
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