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Boxers & Briefs Reviews 196

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often noting that items exceed expectations and are true to size. Many people highlight the prompt and efficient delivery service, with orders frequently arriving quickly and well-packaged. The overall ordering process is described as easy and straightforward, and the customer service is often commended for being first-rate and helpful. However, some customers experienced issues with delivery, including delayed orders or parcels being left at incorrect addresses by couriers. A few reviewers also reported not receiving their items or receiving defective products without a resolution. Additionally, some people were dissatisfied with unexpected duty fees or limitations on ordering certain items.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently praise the quality of items, often... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and prompt delivery, with... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the high quality of items,... See more

Order

Users describe positive interactions with order. Many customers found the ordering process easy, quick, and... See more

Service

Consumers find service to be positive. Many reviewers praise the prompt, quick, and easy service, often... See more

Based on these reviews

Rated 5 out of 5 stars

Prompt service, great range of underwear designs on offer plus some kind of voucher with every purchase made. I am holding onto my free delivery one just received for now to see what arrives on their... See more

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Rated 5 out of 5 stars

Boxers and briefs went above what I expected. I had messed up my delivery with a specific order. I had accidentally chosen the standard x4 day delivery option when I actually wanted the next work... See more

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Rated 5 out of 5 stars

The service I have received from Boxers and Briefs has been absolutely first rate. The selection of underwear on offer is varied and interesting. My purchases arrived firstly in 3 working days then ju... See more

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Rated 5 out of 5 stars

Lovely quality items. Quick delivery. The best customer service that I have ever experienced. Such a refreshing change in the day and age. Simon went above and beyond to track down the missing parcel... See more

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Rated 5 out of 5 stars

Excellent service and products. When one of the items I ordered was out of stock, they emailed me straight away and let me know if I wanted an alternative. Typically, you don't get the item without... See more

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Rated 5 out of 5 stars

This is my wife's order and her review. First time ordering ladies underwear from this company. Very timely delivery and the items, crop top, bra and pants are very well made and exteemely comforta... See more

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Rated 5 out of 5 stars

I have used this place for few years now, never disappointed, genuine designers and quality all the time, sometimes I order a similar pair from somewhere else and the quality is lacking in the materia... See more

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Rated 5 out of 5 stars

Very good value. Good quality boxer shorts. Order was processed very quickly with no problems and delivery followed within a few days. Very satisfied with product and whole experience

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Rated 5 out of 5 stars

It was my first order with Boxers and Briefs as they had a bikini bottom in stock that I needed. I knew my size as it is a replacement of one i recently lost. Delivery was really fast and it arrived i... See more

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Rated 5 out of 5 stars

Very efficient ordering and despatch,and a good sale price. It was absolutely no fault of the company that Parcelforce left a well packed and clearly addressed parcel outside a completely different... See more

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Rated 5 out of 5 stars

Rapid response to my return of the initial purchase of Sloggi maxi briefs which were too large. The correct size arrived within a week.

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Rated 5 out of 5 stars

There's not much I can say really, My purchase arrived when they said it would, and it was exactly what I ordered, Im a happy customer.

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Rated 5 out of 5 stars

First time that I’ve bought from “Boxers & Briefs”, but will do so again. All very satisfactory, well packed and fast delivery.

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Rated 5 out of 5 stars

Easy to order from and found what I wanted for my husband. Finding it difficult to get hold of sloggi minis which my husband finds very comfortable to wear. They wash well and last a good amount of ti... See more

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Rated 5 out of 5 stars

Delivery was quick and your web site is easy to use. However, I was prevented from ordering more than two pairs of Slogi briefs. Perhaps your stock was low.

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Rated 5 out of 5 stars

Very helpful, I had ordered the wrong item. The customer service agent was so helpful and even ordered the correct item for me, which made it so much easier

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Rated 5 out of 5 stars

Best t-shirt I have ever bought excellent quality fantastic fit and snug around the neck which is what I wanted

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Rated 5 out of 5 stars

Great quality great price high quality products. Took a while to arrive but it was Christmas time and I would definitely use them again

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Rated 5 out of 5 stars

Boxers and Briefs had the items I was looking for at a good price. Ordering them from their web site was quick and easy and they were delivered very quickly.

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Rated 1 out of 5 stars

Ordered a Hugo Boss hoodie in time for an upcoming trip away so paid NEXT DAY delivery, 5 days later I receive an email telling me the item has been shipped Royal Mail 48 hour service & im now away!... See more

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Rated 1 out of 5 stars

Very embarrassed as should have shopped at Boss. First time buyer, the 5% subscriber offer was not there. Worst of all, I bought an item, they offered free delivery or it says clearly "delivery calc... See more

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Rated 4 out of 5 stars

Order was a week late but emailed and got a response within the hour confirming order had been delivered that day. Very happy with the service but let down by Parcelforce!?

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Rated 1 out of 5 stars

My order said failed so I did it again I have received 3 out of the 4 items I’ve gad no luck located the 3rd I have paid through klarna who won’t open a dispute yet I cannot return the unwanted items... See more

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Rated 5 out of 5 stars

Quick delivery +let me know about my items from ordering to delivery. I love my items + will defo shop with them again

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Rated 5 out of 5 stars

Being able to buy Derek Rose boxer briefs at a great price, and getting them delivered quickly

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Rated 5 out of 5 stars

Competitive price, decent delivery time frame for this time of year and sells good quality products

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Rated 5 out of 5 stars

Absolutely excellent from start to finish very pleased with the items. Great service many thanks M L

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Rated 5 out of 5 stars

Very quick delivery. Goods were as ordered and arrived in good order. Reasonable prices.

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Rated 5 out of 5 stars

Quick delivery & the product I wanted,not so easy to get that style of Calvin Klein boxer.

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Rated 5 out of 5 stars

Easy to use website, very good prices, check out was a breeze. Delivered before expected.

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Rated 5 out of 5 stars

Hello I just made a purchase online and all went smoothly the goods are first class and quality and a very prompt delivery service 100%

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Rated 5 out of 5 stars

I have used your website previously and have always been happy - I received my items ahead of time. Many thanks

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Rated 5 out of 5 stars

Really good selection of my size and all at a good price very fast delivery very happy.

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Rated 5 out of 5 stars

Very pleased with the service received. Items are great, good quality and better than the pictures.

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Rated 5 out of 5 stars

I get what expected, the product was the same like photo and great quality. The delivery was very fast and well packed.

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Rated 5 out of 5 stars

They were exactly what i expected from the visuals and the description a great product

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Rated 5 out of 5 stars

Quick easy service supplying exactly what I ordered. Great job!

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Rated 5 out of 5 stars

Quality boxers and love the colours. It was a pretty fast delivery too.

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Rated 5 out of 5 stars

Easy to place order. Delivered in good condition within 3 days.

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Rated 5 out of 5 stars

Goods as described and arrived in a timely manner, well packaged.

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Rated 5 out of 5 stars

Easy purchase, quality items and quick dispatch. Thanks

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Rated 5 out of 5 stars

Product arrived as expected and at a good price too. No issues

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Rated 5 out of 5 stars

Easy to use website, easy to check out, great range of products, quick delivery.

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Rated 4 out of 5 stars

Would have expected better quality wrapping for a branded item

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Rated 5 out of 5 stars

Good quality shorts 🩳 at a good price delivered within 1 week

Company replied


Company details

  1. Underwear Store
  2. Children's Clothing Store
  3. Lingerie Store
  4. Men's Clothing Store
  5. Swimwear Store
  6. Women's Clothing Store

Written by the company

Set up in 2005 and serving more than 400,000 customers since then, Boxers & Briefs is the UK's leading online retailer for designer underwear, swimwear, clothing and socks, for men, women, boys, and girls. Selling great designer brands like Calvin Klein, Gant, BOSS, Tommy Hilfiger, Puma, Bjorn Borg, Ted Baker, HUGO, Lyle & Scott, and more. New management re-instilling a priority focus on customer service: - great brands at the best prices - free UK delivery for orders above - same-day / next-day dispatch for most orders - regular special offers for existing customers


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

196 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Easy purchase

Easy purchase, quality items and quick dispatch. Thanks

11 March 2026
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Reply from Boxers & Briefs

nice to read, thanks for leaving your review.

Rated 5 out of 5 stars

Fantastic service

Fantastic service, everything was perfect, very happy with the order, the price and delivery. Would recommend and definitely use again.

25 February 2026
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Reply from Boxers & Briefs

great to hear. many thanks for leaving your review.

Rated 4 out of 5 stars

Okay

Would have expected better quality wrapping for a branded item

25 February 2026
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Reply from Boxers & Briefs

thanks for leaving your review. unfortunately we can only send out what the brands themselves wrap the products in, but we do try to package appropriately and safely on top.

Rated 5 out of 5 stars

Great items

Great items at a fantastic price.
Top Service with fast delivery

20 February 2026
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Reply from Boxers & Briefs

lovely to read, thanks for leaving your review.

Rated 5 out of 5 stars

I have used this place for few years…

I have used this place for few years now, never disappointed, genuine designers and quality all the time, sometimes I order a similar pair from somewhere else and the quality is lacking in the material but over here you get as the photo shows. Shipping is fast.

18 February 2026
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Reply from Boxers & Briefs

really nice to hear, thanks for leaving your review

Rated 5 out of 5 stars

Great service

Great, Fast delivery.Thank you

9 February 2026
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Reply from Boxers & Briefs

nice to hear, thanks for leaving your review

Rated 5 out of 5 stars

Good first experience

First time that I’ve bought from “Boxers & Briefs”, but will do so again. All very satisfactory, well packed and fast delivery.

6 February 2026
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Reply from Boxers & Briefs

very nice to hear, thanks for leaving your review

Rated 5 out of 5 stars

Returning customer

Returning customer, Great multi buy deal. Fast delivery, genuine items.
Great seller

5 February 2026
Boxers & Briefs logo

Reply from Boxers & Briefs

very very nice to hear, thanks for leaving your review

Rated 5 out of 5 stars

No issues and a good price

Product arrived as expected and at a good price too. No issues

1 December 2025
Boxers & Briefs logo

Reply from Boxers & Briefs

nice to hear, thanks for leaving your review

Rated 5 out of 5 stars

GOOD PRICE AND GOOD SERVICE

Boxers and Briefs had the items I was looking for at a good price. Ordering them from their web site was quick and easy and they were delivered very quickly.

20 January 2026
Boxers & Briefs logo

Reply from Boxers & Briefs

very nice to hear, thanks for leaving your review

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