Bottom Up Blinds Reviews 27

TrustScore 3.5 out of 5

3.5

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Rated 4 out of 5 stars

Width supplied was spot on. Pulleys slightly flimsy and instructions do not mention amount of offset needed when fitting the pulleys. No wall plugs supplied and all mine were too large, so ended up... See more

Company replied

Rated 2 out of 5 stars

I bought three of their blinds about 18 months ago. All three have needed the spring mechanisms replaced in that time. The first one failed in the first week. The third one just recently. While the bl... See more

Rated 4 out of 5 stars

Constructive criticism I am really pleased with my "Bottom Up" blinds - good fabric and achieves the result I was looking for BUT I would have liked to have fitted them with the reverse roll option w... See more

Company replied

Rated 4 out of 5 stars

Blinds are very good quality, material, metal bar. The only thing a little disappointed with is the pull string and fix as quite difficult to operate with the weight of the blind.

Company details

  1. Blinds Shop

Information provided by various external sources

Bottom Up Blinds is the only dedicated roller blind supplier in the UK of bottom up roller blinds that go from the bottom of the window up to the top. Also known as top down bottom up, upside down or reverse blinds, this intuitive design is aimed at preserving your privacy but allowing the natural light in to your room.


Contact info

3.5

Average

TrustScore 3.5 out of 5

27 reviews

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Rated 5 out of 5 stars

Just what we needed!

I was reticent to use this company due to the previous reviews. I made a leap of faith as there weren’t really any other companies that were doing bottom up blinds. I was also told by local blind fitters locally that they were generally rubbish and they wouldn’t supply them. However our windows are rather awkward and for various reasons this was the only option for our office. I ordered 3 very large blinds, not sure what their max size is but feel we must have been close at 175cm by 190cm.
Their customer service was excellent when I had questions and the curtains were made in about 3/4 weeks.
We had a handyman install them as he was already in doing some work. Although when I looked at instructions they seemed simple enough. He had no problem installing them. They look and work fabulously, exactly what we needed! Ours is an office where up to 20 different people with be adjusting them and after a few months they are still working brilliantly.
Thank you very much!

19 February 2024
Unprompted review
Rated 1 out of 5 stars

really poor quality blinds

really poor quality blinds, response from them is very sketchy. And right now, I have paid a lot of money for a faulty blinds that I can not even get my money back! rediculous!

26 March 2023
Unprompted review
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Reply from Bottom Up Blinds

Dear Jake

Thanks for your review. As you now know following our customer service review zoom call there was nothing actually wrong with this blind it had just been installed incorrectly. Also I am afraid we don't see any request for a refund either on file but trust you are now happy with your product.

Thanks again for getting in touch

BottomUp Blinds

Rated 2 out of 5 stars

Very poor mechanism and poor customer service

I bought three of their blinds about 18 months ago. All three have needed the spring mechanisms replaced in that time. The first one failed in the first week. The third one just recently. While the blind material is good, the mechanism is very very poor indeed. Also the Company are extremely slow to respond. On this third spring they didn't have the decency to offer a free replacement, I had to pay for it and for the shipping. They use Evri as their delivery service, well know for lack of reliability and indeed it took over 10 days from dispatch to arrival. AVOID.

4 February 2023
Unprompted review
Rated 5 out of 5 stars

Just what we have been hunting for..

Really pleased with the blinds. They fit perfectly & were fitted without much trouble. We have been looking for this kind of blind for two years & kept being told by the big retailers that what we were describing doesn’t exist. So glad I kept hunting! We now have privacy from a footpath which adjoins our home but still have plenty of light in the room. They also look modern & minimalist which is what we hoped for. Thanks to Bottom Up Blinds for a great idea.

24 October 2022
Unprompted review
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Reply from Bottom Up Blinds

Dear Jill
Thanks so much for taking the time to post such a lovely review. It's always a real pleasure when we hear our customers are happy. Thank you.

Rated 5 out of 5 stars

Privacy but you can still see outside the window

My front room faces the road and people look in when they walk past. Now I can slightly raise the bottom up blinds and I have privacy but still see outside.

I paid £240 for one blind, 170cm by 130cm, in the Swedish plains white design which is translucent.

I am a novice DIYer and I found the blinds easy to put up.

Only two suggested improvements:
1. My blinds were due to be delivered on the 5th May but I received a week late. The company did not communicate this to me until 3 days after the delivery date after being pestered by me.
2. The screws provided for the brackets were not good enough for screwing in wood. I had to provide my own screws and rawl plugs.

I decided not to deduct a point for these issues as I am very happy with the blinds and delivery within a month is pretty good in current circumstances. The rawl plugs and screws is a very minor issue.

David

15 May 2021
Unprompted review
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Reply from Bottom Up Blinds

Dear David

Many thanks indeed for your review. We really appreciate our customers taking the time review our products.

We are really sorry for the slight delay in making your blinds. Most of our blinds are hand made in France and we are still experiencing occasional problems post brexit. This and a shortage of parts due to the suez canal crisis led to an unforeseeable delay on this occasion. Once again we are very sorry for this.

Re the screws, these are regularly tested to ensure they are robust but we will check the recent batch again so thank you for pointing this out to us. As part of our ongoing commitment to reduce our carbon footprint, we made a decision to stop supplying rawl plugs some time ago as many of our customers screw directly into wood and PVC and we found these were often going to waste.

Thanks for helping us help ourselves and hopefully improve our service.

The Team at Bottom Up Blinds

Rated 5 out of 5 stars

Dream blinds

The blind I ordered fits like a dream and was very simple to install.

The premium quality of the blind and fittings overall is superb and justifies the additional expense. It’s a great addition to the house.

I had a couple of questions and a special request which Jonathan handled very well, keeping me updated at every stage.

18 December 2020
Rated 5 out of 5 stars

AN EASY WAY TO GET PRIVACY.....AND A VERY NICE COMPANY

To give us privacy, we had to buy two bottom-up blinds. I was not looking forward to the experience. I assumed that choosing a fabric was not going to be easy and fitting was likely to be a nightmare. NOT A BIT IF IT. BuB's website gives you a clear picture of the fabrics available, how to measure and a good feel of how to fit. The whole process was much easier than I expected. The blinds came earlier than promised, very well-packed and, providing you read the instructions thoroughly (and have the right tools...something to start the screw holes with and a decent screwdriver) you are away. From start to finish, the process was at least twice as easy as expected. And we now have lovely blinds.

18 December 2020
Rated 5 out of 5 stars

Great product promptly delivered.

We ordered 4 blinds. They’re great for upper floor bathrooms and street level windows. Fabric samples were sent promptly and the order was delivered in just over 2 weeks, all accurate and correct. Not difficult to fit yourself. I’m a returning customer.

17 December 2020
Rated 5 out of 5 stars

Quality blind

Quality blind, simple installation and looks good. Also super fast delivery overseas.

17 December 2020
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Reply from Bottom Up Blinds

Thank you very much for taking the time to review our company and products. We really do appreciate it and are glad you are happy with the results.

Rated 5 out of 5 stars

Fabulous service and the product is…

Fabulous service and the product is exactly what we wanted and looks amazing!

17 December 2020
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Reply from Bottom Up Blinds

Thanks so much for taking the time to review us. We love hearing when our customers are pleased with both the service and the product. Happy xmas!

Rated 4 out of 5 stars

Nice blind but already fraying a bit…

Nice blind. Is a little frayed on the edges and some screw caps would be nice as the exposed heads look ugly. Also, they come supplied with way too much cord - seems very wasteful and it all gets tangled up.

7 December 2020
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Reply from Bottom Up Blinds

Many thanks for the review. We have taken on board your comments re the screw heads and this has been passed to our production team for consideration.

Re the cord we have to supply extra as many of our customers only order the height where they want the blind to rise to rather than the window height. We hope this doesn't cause too much waste. Sadly the natural fibre cord just isn't strong enough yet for these applications. We are pleased however that you like the blind.

Re the fraying we ensure that our blinds are cut with the highest quality blades in production so there should be little if any fraying. If it does occur which it can from time to time with any moving fabric it can be snipped with some sharp scissors at the base of the thread. We hope you have been able to do this and you are now 100% satisfied with your blind.

Rated 5 out of 5 stars

Great service

Great service – made and delivered within 2 weeks! Great quality and clear instructions too.

1 December 2020
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Reply from Bottom Up Blinds

Many thanks indeed for the review. We love to hear when our customers are totally pleased with their bottom up blinds.

Rated 4 out of 5 stars

Width supplied was spot on

Width supplied was spot on. Pulleys slightly flimsy and instructions do not mention amount of offset needed when fitting the pulleys. No wall plugs supplied and all mine were too large, so ended up using different screws. For the 2p cost, would have been nice to have supplied wall plugs to match screws. These are niggles though (hence 4 not 5 stars) and once fitted, excellent looking blind, works well.

30 November 2020
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Reply from Bottom Up Blinds

Daer Peter

Thanks very much for your constructive comments and taking the time to review us.

The reason we don't supply wall plugs with our bottom up blinds is to try and keep our carbon foot print down. Many customers screw the brackets and pulleys directly into wooden frames and don't use rawlplugs so we took the decision to stop including these some time ago. We do appreciate your frustration and that some customers will need them but hope you understand our reasons.

Once again many thanks and we are pleased you like the blinds.

Rated 5 out of 5 stars

Fast, helpful service, good blinds

Really fast, helpful service and surprisingly quick production in spite of Covid setbacks. Blinds working well, 2 weeks in to use

30 November 2020
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Reply from Bottom Up Blinds

Thanks so much for the lovely review and taking your valuable time to help us and other customers .

Rated 5 out of 5 stars

Our blind looks lovely and at all…

Our blind looks lovely and at all stages of the order process we were updated as to its status from being ordered, manufactured, tested and delivered. Great company with a great product.

8 November 2020
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Reply from Bottom Up Blinds

Dear Fiona

Many thanks for the review and taking the time to give one. We are always delighted when customers are happy not just with the bottom up blind but the whole process.

Thank you

The team at Bottom Up Blinds

Rated 1 out of 5 stars

2 weeks to get a handful of samples…

2 weeks to get a handful of samples that haven't turned up does not bode well when I need to order over £400 worth of blinds. So sorry, but if we can't get samples right...my faith in getting my order to me is minimal

14 October 2020
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Reply from Bottom Up Blinds

Dear Lorraine.

We are sorry you did not get your free samples. We send these out usually on the same day and we send many hundreds each month. Occasionally they do get lost in the post. We can't see any email from you saying they have not been received. If you could please email us with the order details we can check to see when they were sent and send them out again if necessary.

Once again we are sorry if this has caused you any inconvenience. We do try very hard to get all of our free samples out on time.

Kind Regards

The Team at Bottom Up Blinds

Update 19th October:

Dear Lorraine

We still have not received any contact from you regarding these samples so we can't identify you as a customer at the moment. Please do drop us an email if you still haven't got your samples as we can't tell from the Trust Pilot username alone which customer you are.

Kind Regards

The Team at Bottom Up Blinds

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