Boston Proper Reviews 

949
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality of the clothing and the unique, stylish selections, often receiving compliments. Many find items true to size and appreciate the luxurious, well-made materials. Reviewers also highlight helpful customer service and fair pricing, especially with sales and specials. However, some customers noted issues with sizing, such as pants being too long or the need for petite options, and inaccurate size guides. A few also experienced inconsistent product quality, with materials not meeting expectations or items showing defects quickly. Additionally, some reviewers were dissatisfied with customer service regarding return fees, unhelpful responses, or issues with defective merchandise. Others mentioned high prices and restrictive reward programs.

What people talk about most

Product

People report ambiguous experiences with product quality and sizing. Many customers praise the impeccable... See more

Quality

Customers had positive experiences with quality, often praising the impeccable variety, true-to-size... See more

Order

Consumers find order experiences to be ambiguous, with some expressing dissatisfaction over issues like... See more

Price

Users describe ambiguous interactions with price, with some finding items pricey and expressing... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many reviewers reporting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I mean, come on… Who doesn't love Boston Proper? Wherever I go when I'm wearing anything from Boston Proper I'm not only complimented, but often asked where I have purchased such a fine looking outfit... See more

Rated 5 out of 5 stars

The customer service lady today was very helpful indeed and understood completely what my concerns were. She did a fantastic job and also upsold me for a dress I have been thinking about… my orde... See more

Rated 5 out of 5 stars

Love Style and Selections. Items are always current and top of line. They're staff is always helpful, knowledgeable, and top notch responsive. I've been a happy customer for over 15 years and will re... See more

Rated 5 out of 5 stars

I love everything I get from Boston Proper. True to size and most importantly wash and wear. I hang some things to dry. My entire closet is Boston Proper. I’ve been shopping this line for years. Y... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

Women's Fashion Apparel, Shoes & Accessories


Contact info

4.1

Great

TrustScore 4 out of 5

949 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(949)

48 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Bad return process

Quality of clothes is great.
Your return policy is not well built. You need to figure out how to provide a prepaid label at least and free returns at best. It is a major turn off unfortunately.

BUT because the clothes are really nice I will keep shopping.

24 April 2025
Unprompted review
Rated 5 out of 5 stars

Love shopping at Boston Proper

Love shopping at Boston Proper. The selection of all of the items is very expansive. The prices are very good and they are great when you have a discount code. The quality of all the items I purchased is excellent. Definitely deserve a 5 star review

22 April 2025
Unprompted review
Rated 5 out of 5 stars

Classy

Classy, sassy and stylish! I am delighted by the selection and colors. I have my Boston Proper items that keep their shape and sizzle!

22 April 2025
Unprompted review
Rated 1 out of 5 stars

I purchased a sequined jumpsuit for a…

I purchased a sequined jumpsuit for a special occasion. So sorry I did. The garment drops tons of sequins all on the floor whenever I take it out to wear it. So many sequin droppings I have to vacuum afterwards. I do not recommend Boston Proper for this kind of special occasion wear.

21 April 2025
Unprompted review
Rated 5 out of 5 stars

Love the Boston Proper look!!

Love the Boston Proper look!!! I get so many compliments on my outfits from Boston Proper!!! I love that they design the entire outfit for you - always so classy!!! Thank you Boston Proper!!!

19 April 2025
Unprompted review
Rated 5 out of 5 stars

Boston Proper has always been a great…

Boston Proper has always been a great experience. I’ve never been to a store as I have always shopped online. The new styles are fresh and inviting and your staples are great wardrobe favorites of mine. Your fabrics are wonderful and long lasting and your sales are indeed sales.

17 April 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look