Bosphorus Leather Reviews 

608
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the products, frequently highlighting their luxurious appearance, functional design, and the use of durable, protective materials like suede. Many people also commend the outstanding customer service, describing it as highly responsive, helpful, and genuinely dedicated to ensuring complete satisfaction with purchases. However, some customers also noted that order fulfillment could take longer than anticipated, particularly due to items being made-to-order or experiencing unexpected delays in shipping and production times.

What people talk about most

Product

Reviewers express high satisfaction with the product quality, often highlighting the superior craftsmanship... See more

Quality

Customers consistently note positive experiences with quality, often describing products as top-shelf and... See more

Order

Customers had ambiguous experiences with order, with some expressing satisfaction and looking forward to... See more

Customer service

People report positive experiences with customer service, often highlighting the team's quick responses and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bosphorus leather products are of exceptional quality and even more incredible is their customer service. They relentlessly want you to be happy with what you order and they will bend over backwards t... See more

Rated 5 out of 5 stars

I had an issue with my initial order. But the team reached out to me to support solving the issue. I must say Buse is a fantastic person thanks to her the issue was resolved in no time. I’m very happy... See more

Company replied

Rated 5 out of 5 stars

Very happy with overall experience. Product is very nice and we are happy with purchase. I was not aware that the item is made-to-order, which takes longer to receive, however that is a minor misun... See more

Company replied

Rated 5 out of 5 stars

Hands down the most luxurious watch boxes in the price range I’ve seen. Would definitely recommend. Ace customer service, they respond so quickly and they’re always helpful (Buse especially made my pu... See more


Company details

  1. Watch Store

Written by the company

We are a part of World Luxury Watch Industry, working on Handmade "Leather" watch straps, watch cases such as watch rolls, watch trunks, watch trays, custom demand drawer trays.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

608 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.4

All reviews

(608)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing, Amazing, Amazing!!!!!!

I had the watch roll in hand in a little over a week. When it actually shipped from Turkey to the US it took less than 24 hours with DHL to my door. Amazing product, simplified ordering process and amazing delivery time. I'm very satisfied and look forward to ordering again in the future.

26 April 2023
Rated 5 out of 5 stars

The Perfect Watch Roll

I have been searching for the perfect Watch roll for some time and I constantly see famous watch collectors having Bosphorus products. From the very beginning the customer experience has been amazing. The ability to customize not only the Watch roll but also to get pillows to match your wrist size is something other companies don’t offer. I have been in constant communication with the team and they were always very kind and responsive. I want to give a big shout out to Buse for always answering all of my questions. I asked for an extra pillow because I wasn’t sure what would fit my wrist size because I am in between sizes and with no hesitation they said no problem. Once the item shipped it was in NY and delivered in 2-3 days. When I unboxed it, you can tell they take pride in their work. It was like unboxing a piece of jewelry. The Watch roll was perfect. The craftsmanship was like no other. The leather quality was the best I have ever seen. Even down to every stitch was perfect and the velvety suede and softness of the pillows assured me this is the go to brand for watch cases and rolls. I hope to purchase one of their gorgeous watch cases one day and I know I will not be disappointed. This item also came just in time for Eid. There is no substitute when it comes to Bosphorus Leather.

17 April 2023
Rated 5 out of 5 stars

Great quality handmade product

You can see the products are handmade, which gives them originality
The materials used are of good quality, and the furnishings are excellent

I will buy more therefore you should too

17 April 2023
Rated 5 out of 5 stars

Excellent product, great customer care!

Excellent product! Absolutely flawless! Would recommend!

In order for me to be able to share the watch-roll with my girlfriend, I asked for one additional small cushion (in total four, 3 medium sized + 1 small cushion). They kindly sent me a total of six cushions (3 medium + 3 small). Great customer care, you rarely find companies with this attribute!

10 April 2023
Bosphorus Leather logo

Reply from Bosphorus Leather

Dear Jerome,
We are thankful for your kind review!
We are really happy to hear that you are satisfied with our customer service!
It was a pleasure for us to work with you.

We wish to see you next time!
Thank you for choosing us.

Kind Regards,
Bosphorus Customer Support / Buse Arslan

Rated 4 out of 5 stars

Slow process but beautiful product.

Making of the product was rather slow, it took about a month for it to be shipped but besides that, beautiful products. Highly recommend it 👍🏻

10 April 2023
Bosphorus Leather logo

Reply from Bosphorus Leather

Dear Kent,
Thank you very much for your valuable review!
As you know all our products are fully handcrafted and most of them is hand dyed also. To create the perfection, we need little time. :)

We're delighted you enjoyed our product, your recommendation means a lot!
Thank you for choosing us.

Kind Regards,
Bosphorus Customer Support / Buse Arslan


Rated 5 out of 5 stars

Superb service!

Superb service, fantastic quality product and excellent communication. The team have clearly been through a lot with the earthquake in Turkey which makes the overall experience of shopping with them that much more impressive. Thank you again!

13 April 2023
Unprompted review
Rated 5 out of 5 stars

Watch roll for four watches

Ordered a watch roll and upon receiving it, I was genuinely amazed on how good the quality is. If the leather from the outside wasn’t good already, the suede and posh feeling of the inside (especially the cushions) impressed me the most. The biggest plus for me was that you can give a preferred size of the cushions to easily fit in your watches based on your wrist size. Great customer service and very well presented with the box and bag that it came with!

24 January 2023
Unprompted review
Rated 2 out of 5 stars

Order corrected

Took close 3-4weeks for delivery, which wasn’t bad since it was a bit of a custom order. Except they did not get the order right as discussed(bigger pillows). Also did not receive the extra roll like Black Friday as per email the same offer would be honored.
I want to update my experience, Jan. 30th. B. Leather made and sent me new bigger pillows that fit my watches perfectly, but they do not fit the watch box! So I have had to remove both covers just to get the box to close and the bottom row is now useless because the watches sit above the slots. Also I have trouble with the top staying open. For over $1000, I would not recommend if you have bigger wrists. May have been a great box for smaller watches and wrists but a waste for me. They did include a matching double watch roll, which works well. Overall, I wish they would have told me that it’s not recommended or would not work for the larger sized wrists/watches. Or possibly just making the box a bit taller to fit everything it was claimed to hold.

17 January 2023
Rated 5 out of 5 stars

I recommend!!!

Communication with the customer service is at the highest level. They replied to all my questions and concerns very quickly. The quality is sensational, definitely higher than the watchrolls which I had so far. The price is high, but if you get the right promo, you can save a little.
I definitely recommend!!!

10 January 2023
Rated 5 out of 5 stars

Petra Watch Case

I received my box yesterday and it is beautiful! What excellent craftsmanship! And my watches fit perfectly on the cushions. I love everything about it and it is easily one of the nicest watch boxes I have ever seen. Thank you very much!

5 January 2023
Rated 4 out of 5 stars

Excellent product!

As always, Bosphorus Leather provided an excellent and high end product.

The only reason for 4-stars was the experience with FedEx. They approached me multiple times for additional costs incurred for GST and other import fees. Buyers be aware of the import taxes of your country when importing products. The FedEx customer service line could not give me any answers about the additional fees when I called and queried them. Fedex could also not organise for a pre-delivery options at any time either.

Furthermore, a minor annoyance was not having any instructions on how to operate the locks on my watch case but a quick google search fixed this.

Overall, I am very happy with the watch case I bought. Bosphorus leather should also rethink using FedEx as their main shipping carrier.

8 January 2023

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