Bosphorus leather products are of exceptional quality and even more incredible is their customer service. They relentlessly want you to be happy with what you order and they will bend over backwards t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue with my initial order. But the team reached out to me to support solving the issue. I must say Buse is a fantastic person thanks to her the issue was resolved in no time. I’m very happy... See more
Company replied
Very happy with overall experience. Product is very nice and we are happy with purchase. I was not aware that the item is made-to-order, which takes longer to receive, however that is a minor misun... See more
Company replied
Hands down the most luxurious watch boxes in the price range I’ve seen. Would definitely recommend. Ace customer service, they respond so quickly and they’re always helpful (Buse especially made my pu... See more
Company details
Written by the company
We are a part of World Luxury Watch Industry, working on Handmade "Leather" watch straps, watch cases such as watch rolls, watch trunks, watch trays, custom demand drawer trays.
Contact info
Yakinca Adiyaman Road 18/2 , Malatya, Turkey
- info@bosphorusleather.com
- www.bosphorusleather.com
4.4
Excellent
608 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Reply from Bosphorus Leather
Dear Ruben,
Thank you for your feedback! We’re happy to hear you’re pleased with the product and the fast shipping.
We hope to see you again soon.
Best regards,
Bosphorus Leather Team
I'm incredibly happy about my purchase
I'm incredibly happy about my purchase. Watch case is high quality and totally worth the price in my opinion. Customer support was 10/10, quick and helpful.
11 April 2025
Unprompted review
Reply from Bosphorus Leather
Dear Toms,
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re happy with your watch case and had a positive experience with our customer support.
We truly appreciate your support.
Warm regards,
Bosphorus Leather Team
Reply from Bosphorus Leather
Dear Anthony,
Thank you! We’re so glad you love the product. Your support means a lot.
Kind regards,
Bosphorus Leather Team
Beautiful craftsmanship
Beautiful craftsmanship. Smells amazing. Looks quality. Handmade. Offers exceptional value. Amazing customer support.Love my watch case!
4 March 2025
Unprompted review
Reply from Bosphorus Leather
Dear Janshar,
Thank you for your kind words! We're thrilled to hear you’re enjoying the craftsmanship and overall experience. It means a lot to us to know you’re happy with your watch case.
Best regards,
Bosphorus Leather Team
A company where craftsmanship and customer service is at the forefront.
Quality products with professional and courteous customer service. I had no doubts about the product I would be receiving and it lived up to the hype 100%. I have nothing but confidence that I will be enjoying and adapting this product with my watch collection for years to come.
7 February 2025
Reply from Bosphorus Leather
Dear John,
Thank you for your amazing feedback. We're truly happy to hear that the product met your expectations and that our team made a positive impression. Knowing it will be part of your collection for years to come means a lot to us.
Warm regards,
Bosphorus Leather Team
Great service!
Ordered the Petra watch case and was not completely satisfied with it on arrival however after raising my concerns to Buse he was very understanding and apologetic to my situation, offering to send me a complete replacement watch case at no extra cost to myself and as assured by Buse when the replacement arrived it was perfect!
Unbelievable customer service from Buse, I will definitely order from Bosphorus again!
11 February 2025
Unprompted review
Really nice high quality product
Really nice high quality product, excellent shipping, great fit and finish, thank you!
31 January 2025
Reply from Bosphorus Leather
Dear Gordie,
Thank you for your kind words! We’re glad you’re happy with the quality, fit, and shipping. Your support is truly appreciated.
Best regards,
Bosphorus Leather Team
Best watch case / roll product in the market.
Just received my watch case from them . It was my second purchase. The quality is very good , and I really like that they can customize cushion size according to your wrist. in my opinion, the quality their product is one of the best . Well worth the price tag .
17 January 2025
Unprompted review
Reply from Bosphorus Leather
Dear Kelvin,
Thank you for your continued trust and for sharing your experience! We're happy to hear you’re satisfied with the quality and the custom fit. It’s always a pleasure to craft something special for your collection.
Kind regards,
Bosphorus Leather Team
Reply from Bosphorus Leather
Dear Paul,
Thank you for your feedback! We’re glad to know you’re happy with the quality.
Best regards,
Bosphorus Leather Team
Pending rectification for full review!
2nd time ordering from them. Quality and product is great and thus the subsequent order.
However, the 2nd order was delivered incorrectly and I contacted them via email to highlight the problem. It took them a couple of days to reply and I am fine with it given the festive season. They acknowledged the fault and offered to give me a free watch roll or a discount coupon for next purchase but I asked if there was an option for me to exchange to the correct order and suddenly all went quiet. Sent multiple chasers but in vain.
I even went to the extend of using another account to email them for information of their offerings. And to my surprise, they replied that email instead of all the chaser emails.
I’m not sure if I will hear from them again. But I did send another chaser in the new year. We shall see. Till today, I have not touched the order except for the one time I realized it was wrong.
If my issue is rectified, I will amend my review accordingly.
Update as at 06 Jan 2025.
Buse have reached out to me and trying to rectify the issue. Have update to 3 stars from 1 star. Pending the rectified solutions and I will update my rating again
Update as at 24 Feb 2025.
After some delays, finally received the new case that was supposed to be my original order. Buse is very friendly and has always been following up my case despite my continuous pestering. :D
Definitely love the overall experience - the quality and customer service.
23 November 2024
Unprompted review
Reply from Bosphorus Leather
Dear Yuan,
Thank you for your updated review and for giving us the opportunity to make things right. We truly appreciate your patience throughout the process. We’re glad to hear you’re happy with the final outcome, and we’ll be here anytime you need us in the future.
Kind regards,
Bosphorus Leather Team
Excellent Service
Bosphorous Leather has phenomenal customer service and they aim to impress their customers. They went above and beyond to resolve an issue and truly care about your experience with them. I appreciate all the assistance that was provided by Buse, and for reaching out promptly. Thanks again! Teşekkürler!
2 November 2024
Reply from Bosphorus Leather
Dear David,
Thank you so much for your kind words! We’re truly happy to hear that you felt well taken care of. Buse and the entire team appreciate your support. It was a pleasure assisting you. Teşekkür ederiz!
Best regards,
Bosphorus Leather Team
Amazing product and craftsmanship
Never disappointed with any of the products from Bosphorous. Don't hesitate to send in a custom order, they will get exactly right, down to the cushion size. Customer for life.
16 December 2024
Reply from Bosphorus Leather
Dear R. Noble,
Thank you for your continued trust and loyalty. We’re honored to have you as a lifelong customer and glad to know our craftsmanship continues to meet your expectations, down to every detail.
Warm regards,
Bosphorus Leather Team
Could Not be Happier !!!
This strap immediately became my favorite, and I have several other straps. The look, feel and thickness of the leather perfectly complement the titanium Panerai. Shipping time to Seattle was only five days !!
8 December 2024
Reply from Bosphorus Leather
Dear Barnett,
We’re thrilled to hear that the strap has become your favorite! It’s great to know it pairs so well with your titanium Panerai. Thank you for your kind words and for choosing Bosphorus, we’re happy it reached you quickly!
Best regards
Wrong Watch Strap Size Delivered
I ordered two watch straps and Bosphorus Leather sent the wrong size for both straps however they quickly worked to remediate the issue and committed to make two new straps and courier them to me on a complimentary basis.
11 November 2024
Quality
First of all, customer service is world class. Wich is one of the most important things for me.
The product is Great quality.
You can surly order from Bosphorus and be safe they will give you quality!
6 November 2024
Hello i ordered a watch case from…
Hello i ordered a watch case from bosphorus website on 22 september,
but till now theres no update about my order
how is it bosphorus ?
22 September 2024
Unprompted review
Great quality product
First I ordered the Vintage Caramio, it's a great quality leather product, the strap is matte and looks a bit different from the images. Then I got the Vintage Gotham with Sew-in Buckle, it's beautiful! I'll have more in the future for my Panerai.
11 October 2024
Thank you again - perfect work and an outstanding service.
They just look so good.
The material which you use is outstanding and the handcraft very good done.
As well the travelbags they are so soft and just perfect for any suitecase.
I just got all today so I'm more than happy
Very best
O. Kunz
10 September 2024
amazing Experience!
Buse was professional while contacting me all the time, and their watch cases are the best!
5 September 2024
Superior quality and worth every cent
Superior quality and worth every cent. Customer service is top notch.
12 August 2024
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