Boris FX Reviews 

I have tried using Sony vagas wouldn’t work tried rebuying it didn’t work tried emailing them they don’t reply it’s a joke 3 months of payments and not been able to use the service WOULDNT GO ANYWHERE NEAR

I was using BorisFX for a couple weeks but it wasn’t what I needed, which is fine. Trial and error. So I canceled my subscription. All of a sudden I get charged again. I thought I might’ve forgotten to unsubscribe so I did it again. Funny enough I get charged again. So I called customer service. They were great a refunded my last months subscription but unsubscribing has never been that big of an issue. Plus I’m out 4 months of payments to a service I didn’t use. DO NOT USE

This is by far the worst software customer service I have found anywhere on the internet. Their products are useful but resource hogs and difficult to navigate but all that pales in comparison to denying that the problem being reported even exists. Stay away from BorisFX!

Spamming countless Emails even after unsubscribing.

Purchased Sapphire plug in May 6th. Unable to use for weeks due to constant error. Customer service rep is adamant on troubleshooting via email only & I'm lucky if I hear from them every few days. I've been told I would receive callbacks but I never have. Absolute nightmare experience...

Boris FX purchased Vegas from Magix - first of all, I never agreed to have my data transferred from a German company to a US company which seems to be a breach of GDPR which however is on Magix's side.

But: Boris FX used the e-mail addresses they got from Magix to send unsolicited newsletters, acting highly unprofessional. The first e-mail to inform about accessing the license was fine, but everything after that is to be considered spam. Due to this abuse of customer data, I'd avoid this company at any cost.

borisfx took over magix and are now sending spam to all magix users even tho they had indicated in the past that they don't want to receive any spam emails. I got two spam emails from them in 1 week. I instantly hate borisfx.

the worst watermark i ever seen in my entire life
the watermark its a f. X on the screen

Best customer support i have ever dealt with. Im a student so qualified for the student discount, i messed up one of the steps simply meaning Boris FX needed to approve it on their end. In under 24 hours i had a response kindly saying that they sent the payment link. I paid instantly and in under 2 minutes they had replied with my lciense and a follow up email with free tutorials and guides. Best customer support i have dealt with. In the past id reached out and are very informative and yeah! Monthly subscription being £170 a month for the suite, for a studnet thats crazy high but the software is worht that, so the student disocunt making it £4?!?! Like thats an insane disocunt and such an amazing discount when you add the costs of software (as boris fx is a plugin, yous still need your software). I use Adobe Creative Cloud so the cost of that (i use premier pro), Epidemic sounds on top this is an amazing deal for aspiring content cretaors, or in my case a freelance video editor!

Mocha Pro feels outdated and overly complicated. Even basic tasks like adjusting a track manually are hidden behind clunky menus and poor documentation. The interface gets in your way more than it helps. I wasted hours with no result. Not worth the money.

Tried this, but the trail version gives beeps all the time making your renders unusuable. Now thats how you test out new software right? Gotta love them beeps. Anyway, not going to use their products now.

They never respond to you whenever you ask for help and when they do they leave you on hold for hours, with no response. I don’t know what their issue is.

I had bought Boris FX Continuum Complete v7.0.4 in 2011 for 595 Dollars. Recently I had to reinstall it on a new PC and the codes wouldn't function anymore. So I contacted the support via their support site Zendesk. Since it was an old software I had my doubts, but Jon did it. He really got into it and tried to help me in a very professional and friendly manner. So I wanted to share this good support experience.

They make it next to impossible to cancel your subscription. You try to navigate their site to cancel your subscription, and it takes you to a spot to verify your email, and when you do, it drops you into a funnel page where your only option is to buy more services. Don't do it!

A few years ago, I bought a perpetual license. One would expect that this license will last forever. Perpetual. But this is a lie. Boris FX let us no longer upgrade and refuses support. My plan will expire permanently. How is this perpetual? My paid-for perpetual licence is now completely useless. I have no words for this behaviour. I feel ripped off. This feels like a lie.

Paid for a month and they deleted my account. With no permission

Honestly don't know what's going on with this company, the plug in might work, but seriously, the customer service SUCKS.

That's enough.

Never seen such an inefficient service.

Bought lightworks annual version which comes together with boris graffiti. Unable to install it. The customer care gave me a solution but didn't followed me up till final resolution.

Due to having to do a total reinstall of Windows recently I trialled Boris FX's new Optics software with a view to replacing their old DFX offering which is no longer available. First of all it is way more expensive, it has been overburdened with an additional set of flashy but useless modules and worst of all is totally unreliable in as much as some of the modules inside Photoshop just decide on their own to shut Optics down in the middle of an excercise. So far their technical people haven't been able to tell me why so needless to say I shan't be going ahead with purchasing it. Beware!