Bord Gáis Energy Reviews 

One of the best customer service agents I’ve ever dealt with, never an issue with bord gais in all the years I’ve been with them. Always very competitive

Highly recommended provider! Good rates, attractive discounts, great customer support and simple access to all services through their app, their website and other channels. I have been with them 3 years and they are constantly improving.

Customer service, caring staff

When I was renewing my energy needs for the year Bord Gais was the very best offer for me. I also find their accounts page easy to understand and use.

I find Bord Gais very reliable to deal with and they offer good deals

Bord Gais I trust over any provider of energy that i have had in the past. Also there Gas boiler 24 care is out of this world. Highly recommended.

Signed up in late June for Solar panel installation - deposit paid. Given provisional install date of first week in August - will be confirmed in advance by the installation team.
Since then - crickets................
Absolutely nothing.
Tried contacting all of last week. Phone line would either just ring and ring and then come back with "this number is out of service", or else be on hold for ages and ages (30 mins at least). Did manage to talk to somebody, at some stage, who confidently said they would update us within 24 - 48 hours. That was a whole 7 days ago, and nothing......
Tried to schedule a call with the solar team (as a 'new' customer) but no call came back.
Managed to talk to one of the micro generation team yesterday afternoon, he scheduled a call back for me while talking to me on the phone.
That call was due to happen 4 hours ago, and guess what....NO CALL BACK.
Seriously people, your customer service is worse than atrocious. If you dont have enough staff just say so.
A simple text saying that the install job is delayed by x days/weeks would suffice, just dont apply the mushroom method to your customers (keep them in the dark and feed them s***e).

i like their competive pricing and the addedbonas of great prizes to be won you can enter a multitude of offers so your chances are multiplied the companies varied plans give great options when planning a budget going forward

Great professional service

I wouldnt recommend Solar installation from Bord gais energy. They are terrible! I was given over 5 weeks installation date(not an issue). Installers came on the agreed date and drilled holes in the roof and claimed he doesnt have the panels yet. 5 days later, electrician came and fitted the battery and inverter but no solar panels to charge them.
After different escallations, they came and fitted the solar panels but the panels are not charging the batteries.
I have called severally, the lines would hold you on for several minutes then hang you up. I reached out to my sales officer and he keeps telling me he has sent mails.
My next door neighbour went for another installer and she got it done in 2 days, same system, no hassles.
I totally regret going with this Bord gais Energy

I moved with Bord Gais a few months ago, and wow! their customer service is absolutely incredible, very fast, efficient and easy to solve.
First I needed to update my address, they did in 1 day. Then, I requested a refund because a duplicate payment, my mistake btw, and they are doing right now, without complications, smooth and easy.
I'm really delighted with this service.
Thank you!

Service for solar installation is disgraceful. We had solar panels and inverter fitted 1 month ago and still not commissioned. We have paid upfront and have no working system. No call back no follow up. I have rang customer service a few times every week and and I am told the same story that they will call back and shedule a call out but it never happens. The installation was carried out by contractors which seems good on the day but the service is disgraceful.

Absolute disgrace. Your door salesman Colin signed me up without my consent and assured me that I would NOT be signed up. He was very intimidating and used bullying tactics at the front door. He also cancelled my current provider leaving me with a fine and now no provider. I have contacted him to say I do not want to transfer, so it is in writing, I have filled out 2 cancellation forms and I have also done this over the phone! Yet I continuously get welcome to Bord Gáis Energy emails and you have not released me back to my previous provider. I now have to pay fines due to your bullying sales staff and inadequate customer service.

Customer service are arrogant and unhelpful. Promised call back never happened and queries are closed down before being properly dealt with to prevent customers replying. When they make a mistake and overcharge they are very creative in inventing a reason why they are right but when one points out the flaw in their excuse they think up another, then another and another explanation. If they were being honest then there would be one consistent explanation. Full marks for creativity - zero for honesty and customer care. AND please don't ask me to get in touch - I have been in touch many time and could not cope with one more creative excuse. You have wasted enough of your time and mine already so lets just wait out the contract - then switch - whereupon you will waste more money trying to get me back. By the way have you ever heard that reputable companies do not send texts with a link for payment and one should never click them to avoid being scammed? Board Gais send out just suck texts to its elderly customers - utterly irresponsible.

Competitive pricing & good customer service

The engineer arrived on time and dress smart and clean, very courteous and explained what he was doing, and advised me of some things I could do, when he finished the room was as left as clean as he found it

There was no hanging around as engineer was on time, very professional and tidy.

Still awaiting proper instal and connection of solar panels almost 6 months later after paying full fee. Very unprofessional service no follow up. The solar panels were for an elderly person and they have been left with none functioning panels. They took total advantage of an elderly person.

Excellent service, friendly and knowledgeable staff who understand what customers want. Process was simple, no fuss, all questions answered. Highly recommend.