BookPrintingUK Reviews 

5,897
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 773 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and supportive guidance throughout the printing process. The quality of the printed products consistently exceeds expectations, with many highlighting the professional finish and beautiful presentation of their books. Reviewers frequently highlight the excellent customer service and efficient processes, noting clear communication and timely delivery. Customers appreciate the personalized attention and care received, making their self-publishing journey smooth and enjoyable. Many reviewers express strong loyalty, indicating they plan to use the company again for future projects due to the consistent positive experience.

What people talk about most

Service

Consumers consistently report positive experiences with the service, highlighting excellent communication and... See more

Product

Users describe positive interactions with product, consistently praising the high quality and professional... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, efficiency, and knowledge.... See more

Quality

People report positive experiences with quality, with many reviewers consistently praising the high-quality... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the very start of my book project where Jozane guided me through how Book Printing UK could help to the help I received from Rosie, Tee and Kaitlyn who was brilliant getting my project over the l... See more

Rated 5 out of 5 stars

I have used Book Printing UK for all my self publishing books. They have been excellent every time. From price, quality, helpful, communications, delivery and after care they really look after you. I... See more

Rated 5 out of 5 stars

I have had several books printed by BPUK and have been delighted. In fact I am slightly addicted to producing more. Very high quality product and importantly very good customer service. Absolute patie... See more

Rated 5 out of 5 stars

The individual care and attention to detail is beyond belief. My family, friends, and my readers just love the professional way the work was done. Being able to speak to my manager on the phone, at a... See more


Company details

  1. Digital Printing Service
  2. Book Publisher
  3. Commercial Printer
  4. Prints and Signs Store
  5. Print Shop

Written by the company

Book Printing UK is a proud member of the Bonacia family. An award winning company with 25 years experience in short run, digital book printing. We print and bind books of all shapes, sizes and finishes, on site, at our Peterborough office.

At Book Printing UK we make it possible to share your story and impossible not to share ours!

Written by the company

We're committed to our customers!
Our goal is to provide every customer with the best book printing experience possible. Our team is ready to go the extra mile, providing ongoing support and an outstanding one to one service.

The most caring print service around!

We will guide you every step of the way...

Not only do we offer simple, stress-free book printing, but we also make it the most personable service available. We want you to enjoy the printing experience all the way through and have you leave us happy and pleased with your amazing work in print!

Contact info

4.9

Excellent

TrustScore 5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.9

All reviews

(5,897)

748 reviews in the last 12 months

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Rated 5 out of 5 stars

This is the second book I’ve had…

This is the second book I’ve had printed by BookPrintingUK. Great and prompt communication. Good advice. Slick user interface. Thorough guides and templates provided. Thanks to Rosie and David for advice, the design team for listening and expertly making the slight modifications needed. Big thanks to Kaitlyn who patiently guided me through the whole process. The books look and feel brilliant. Thank You. Highly Recommended.

26 May 2026
Unprompted review
Rated 1 out of 5 stars

Book Printing UK Ltd: The Review

If you want to know what dealing with Book Printing UK Ltd is like, see my email from late May 2026 below. It was sent to the company’s director, Rosie Whitelock, after she asked for “respect” from me - despite her staff attempting to charge me a £50 “admin fee” after repeatedly breaching my consumer rights and violating our contract through their lies, incompetence, and delivering the order for my books with the worst production quality I have ever encountered in my entire life.

"Who on earth do you think you are?

You copy in "Legal" as a petty act of assertion? How impotent.

You ask for "respect" because factual information is hurty? How pathetic.

You want to "continue assisting me"? How supercilious.

You are "prepared to accept the return of the books"? How arrogant.

Again, formally for the record:

Your staff lie.

You waste my time.

Of the innumerable books I have read over the last fifty-five years, and after every conversation I have had with your staff included my emphasising the need for the highest of quality, the very best you can do is provide the worst quality book I have ever encountered in my entire life.

You have delayed my book going to market for months.

You breach our contact.

You breach my consumer rights.

And nowhere in your email do you genuinely apologise for any of this.

My book is about the woke, empirical decline of Western civilization. That such failure is exemplified by the very business that was to print it is proof my work is not that of fiction. But of fact.

And as director, it is YOU who are ultimately responsible.

You may look forward to my online reviews."

25 May 2026
Unprompted review
BookPrintingUK logo

Reply from BookPrintingUK

Thank you for your review.

I am disappointed to read this review and am sorry that you were unhappy with your experience.

We take concerns regarding print quality seriously and spent considerable time working with you throughout your project, including amendments, proofing stages and investigating the issues raised after delivery.

When concerns were brought to our attention regarding the final books, we reviewed the matter, accepted the return of the order and provided a full refund.

Whilst we appreciate that customers can become frustrated when expectations are not met, we are committed to maintaining respectful and constructive communication so that we can work towards a resolution wherever possible.

We are proud to have helped thousands of authors bring their books to life and do not believe this experience reflects the service normally received by our customers.

I wish you all the best with your publishing journey.

Rosie
Book Printing UK

Rated 5 out of 5 stars

Patient and thorough, pleasure to work with

I was impressed with these printers, they were a significant improvement on the US company I used previously. Their template is simple, intuitive and easy to use with Word and PDF software. They were helpful and patient through several proofs (including a print proof until I was content to go to print. I will use them again.

25 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Always helpful and checking with you every step of the way to ensure your order is exactly how you want it to be. Amazing !

25 May 2026
Unprompted review
Rated 5 out of 5 stars

From start to finish the service and…

From start to finish the service and support has been excellent. As a total novice in having work printed I have been guided through the whole process with patient attention to detail. I would thoroughly recommend this company. The book is beautiful and much admired by friends. Thank you.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, over many years. Prompt, helpful and in the initial stages very competitive price-wise. No hesitation in recommending the company.

Les Padfield

21 May 2026
Unprompted review
Rated 5 out of 5 stars

This is a first class service

This is a first class service, from the 'get go' you are assigned an account manager who takes care of everything for you. The choices for your book are excellant and the printing team are amazing, nothing is too difficult. Communication is fantastic and you are soon looking at your proof copy in readyness for the print run. I would recommend BookPrintingUK to everyone who is looking to self-publish, the end result is a very professional looking product. Thank you.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Good quality and quick service as always

I have just printed my fifth book with BookPrintingUK and brilliant quality and quick service as usual, very helpful agents and they held the delivery for me until I knew I would be able to take receipt of it. Reasonably priced for self-publishing authors and the bookshops that stock my books like the quality of the print and covers - the covers are not the thin type which curl as soon as you start handling it. My last two books had colour images and they have come out very well.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, quick and easy and arrived within timescales. They are very good at the whole process and keep you updated along the way.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

Fantastic experience with BookPrintingUK from start to finish. This was my first time printing a book, so I was a bit nervous, but the whole process was relatively straightforward - especially compared to some other companies I looked at. I really appreciated the additional reassurance from being able to check and approve the proof before printing.

The quality of the finished book was excellent, and a special thank you to Kaitlyn, who really went the extra mile throughout. She kindly helped expedite the printing as the book was a birthday present, which I was hugely grateful for. Would definitely recommend!

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Magnificently produced

Magnificently produced, printed and delivered books! I'm very glad indeed with how these turned out. The company responded clearly and well to my queries throughout the process, and I'll certainly be ordering more from them in the coming months. Hooray!

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Service

I’m honestly not sure where to start, the books are absolutely amazing. From the pricing to the quality, I’ve been genuinely blown away. I’ve received so many compliments, which has made the whole experience even more worthwhile.
The service throughout has been exceptional. Both Tee and Natasha (the customer services sales team) were incredibly helpful and patient, answering all of my questions without ever making me feel pressured to place an order. Their approach made everything feel easy, smooth, and reassuring.
I couldn’t be happier with the overall experience and would highly recommend them.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and a beautiful finished book

I used BookPrintingUK for the second edition of my self-published physics book, *Vis Viva*, and I am extremely pleased with the result.

Beth, Natalie and Natasha were very helpful, professional and kind throughout the process. Communication was clear, friendly and reassuring, and the finished hardback books look brilliant. The book feels hefty, solidly built, and beautifully produced, with high-quality paper and binding.

This was an important personal project for me, and the team helped turn the manuscript into a real, impressive physical object. I am very grateful for their care and support, and I would happily recommend BookPrintingUK to other self-published authors.

Five stars from me.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, beautifully produced books, can't recommend enough. I felt looked after through the whole process. My orders were relatively small in comparison to some I think but it didn't detract from great customer service.

30 April 2026
Unprompted review

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