Appalling service received when attempting to change a ticket on the day of travel. Very hard to understand the CSR due to English being her 2nd language. Asked to speak to a manager and again Englis... See more
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The flight centre website was easy to navigate. Same as other platforms. The difference was the Flight Centre immediately tells u that a flight u chose is no longer offered by the airline, or that ur... See more
Company replied
Fairly easy to use website. Changing queries and filters a little slow. Ultimately gets the job done. Would be nice if you could see alternative options like fly up on one carrier and return on anothe... See more
Company replied
I was stuck with my immediate travel to the US until when I stumbled onto your Website. Although it was NEW to me I made a few search of REVIEWS for your site and found out to be above average (3... See more
Company replied
Company details
Search and compare flights to find the best price.
Written by the company
- Search and book flights online
- Flight Centre is South Africa's leading travel retailer, now bringing you secure online booking for our large range of domestic and international flights.
Contact info
299 Pendoring Road, Blackheath, 2195, Johannesburg, South Africa
- 0877 40 51 05
- onlinesupport@flightcentre.co.za
- www.bookings.flightcentre.co.za/fc
3.8
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from Flight Centre Online
Dear Customer
Thank you for taking the time to rate the service you received from our Online Support team. We would like to acknowledge the individual who assisted you and kindly ask that you update this review with their details.
~Lynette
Fast and easy to use
9 March 2022
Reply from Flight Centre Online
Dear Customer
Thank you very for the 5-star review. We are pleased to know that you had a quick and easy online booking experience. We appreciate your feedback and look forward to assisting you with your next travel venture.
~Chido
Reply from Flight Centre Online
Dear Neil
Thank you for sparing a moment to rate Flight Centre's Online Booking tool. We are pleased to learn that you had a positive experience and we look forward to assisting you once again.
~Lynette
Good service
9 March 2022
Reply from Flight Centre Online
Dear customer
Thank you very much for the positive feedback. We are delighted you enjoyed using our online booking tool. We look forward to reserving your future travel. ~Thea
Great service
9 March 2022
Reply from Flight Centre Online
Good day
Thank you for taking the time to rate your experience on the Flight Centre website and for entrusting your travel to Flight Centre.
We aim to deliver 5-star experiences and we are so happy it showed in your booking journey.
~Emily
Pilot
I'm sure the pilot thought sje/he heading to an invasion. HORRIBLE trio. We were all afraid. Please send him/her for more practical training
9 March 2022
Reply from Flight Centre Online
Dear Customer
We are truly sorry to learn of your experience on your recently taken flight. Our Customer Experience team will be in contact with you during business hours to assist.
~Lynette
The best and responsive service ever I…
The best and responsive service ever I got was from Flight Centre.
Thank you and much appreciated
8 March 2022
Reply from Flight Centre Online
Dear NKhan
Thank you very much for the positive feedback. We are delighted you found our online booking platform responsive and enjoy using our booking tool. We look forward to reserving your future travel. ~Thea
Really great
Really great! Easy to use app. Follow up message with an agent. All very professional.
8 March 2022
Reply from Flight Centre Online
Dear D`Rene Plunkett
Thank you for taking the time to give us feedback on your experience using Flight Centre's Online booking tool. We are pleased to learn that it was a positive one and we look forward to assisting you once again soon.
~Lynette
Purchased a ticket
Purchased a ticket, flight was moved, then Comair said flight centre can refund and flight centre said they can't. (Shifting the blame on each other, neglecting the customer )
Booked this flight last night, this morning I heard there are no 4pm flight for tomorrow although all was confirmed online.
Phoned the helpline online but for some reason the number supplied are not answered by online support, still waiting on my callback.
I am traveling 3 days every second week, alternating weekends in between as well, was happy to book through flightcentre however I will never do this again. Booking direct us saver, No-one that neglect customers.
Paarl flight centre - Tina- did try and assist and went over and beyond, but ultimately no options.
Why show flights if there are none? Why take payment under false pretenses? If you align with an airline, surely flights don't just disappear? I understand late- but not this.
8 March 2022
Reply from Flight Centre Online
Dear Customer
Thank you for your feedback. We are saddened to hear your experience and would like to look into this matter for you. A Customer Experience Expert will be in touch with you to assist.
***Update***
Thank you for affording us the opportunity to look into your concerns. A Customer Experience team been in touch to share feedback. As shared, time changes are mandated by the airlines, in line with their terms and conditions. We remain available should you require further assistance.
~Chido
Reply from Flight Centre Online
Dear Jan
Thank you very much for giving us the opportunity to look into the matter. Our investigation has highlighted that the traveller was at the airport timeously. The airline’s remarks, however, indicate the traveller was deemed as unfit to travel and was therefore not allowed to board. The options available as a result have been offered to you directly. We hope you will find the above in order and remain at your disposal. ~Thea
I MADE MY BOOKING ONLINE AND EVERYTHING…
I MADE MY BOOKING ONLINE AND EVERYTHING WAS VERY SIMPLE AND EASY TO UNDERSTAND.
I WAS EXTREMELY HAPPY WITH THE SERVICE AND WILL DEFINITELY USE FLIGHT CENTRE AGAIN IN THE FUTURE. THANK YOU.
8 March 2022
Reply from Flight Centre Online
Dear KM
Thank you for this lovely feedback and for choosing to book your travel through the Flight Centre website. We are at our happiest when our customers experience the booking journey we pride ourselves on and we appreciate you sharing your experience with us.
~Emily
Flight centre is amazing
8 March 2022
Reply from Flight Centre Online
Dear Penelope
Thank you for the wonderful review. We are delighted to know that your customer journey has been amazing. We appreciate your feedback and look forward to assisting you again soon.
~Chido
quick and easy
8 March 2022
Reply from Flight Centre Online
Dear J Swart
Thank you very much for the great review. We are delighted you found our online booking platform quick and easy to use. We look forward to reserving your future travels ~Thea
I received excellent service even after…
I received excellent service even after I had to change my flights.
Thank you.
8 March 2022
Reply from Flight Centre Online
Dear Customer
Thank you for letting us know of the excellent service you received booking via our online platform. We appreciate your support and feedback and look forward to many more bookings from you in the future.
~Chido
It was bad because you sent emails when…
It was bad because you sent emails when the customer has already arrived
8 March 2022
Reply from Flight Centre Online
Dear customer
Thank you very much for reaching out to us and please accept our apologies for the service you have received. We regret that a system error has occurred in our automation process and our records indicate it has affected your booking. The relevant stakeholders are currently working on the matter. We trust your next interaction with us is a 5-star. ~Thea
I am happy with the overall experience…
I am happy with the overall experience it was easy and straight forward to purchase my ticket. The only error I did is that I didn't see the option to book seats since I will be traveling with my kids and it would be nice if we sit together. Hope it won't be a hassle on the day.
7 March 2022
Reply from Flight Centre Online
Dear Customer
Thank you for booking with Flight Centre. We are pleased to know that you were happy with your overall online booking experience. Please note that you can pre-select your seats on the airline's website at a small fee or contact Safair's Customer Service Centre at 087 357 0030 to pre-book your seats. We appreciate your feedback and hope that your next interaction with us will be a 5-star one.
~Chido
Simple process with all the necessary…
Simple process with all the necessary details. Thnju
7 March 2022
Reply from Flight Centre Online
Good day
We are so happy to know that your booking experience was simple and easy. We always strive to deliver 5-star booking experiences and welcome feedback on how we can ensure this next time around.
~Emily
Very bad service and phone were not…
Very bad service and phone were not available we were stranded
7 March 2022
Reply from Flight Centre Online
Dear Customer
Thank you for your feedback and for letting us know of your disappointment. A Customer Experience Expert will be in touch with you tomorrow to assist.
~Chido
If I could give you -0 I Would
If I could give you -0 I Would, your website allowed me to book and pay for a flight on Cemair after the boardind gates closed. Got a phone call that Flight Center will investigate, all well refund me and investigate on your own time please
7 March 2022
Reply from Flight Centre Online
Dear Adele
Thank you for taking the time to share your feedback with us. A Customer Experience Expert will get in touch with you tomorrow morning to assist further.
~Chido
***Update***
Thank you once again for affording us the opportunity to look into your concerns and to ensure your concerns were addressed. We always appreciate customers who let us know when something went wrong and for the chance to present a solution.
~Emily
Smooth and easy
7 March 2022
Reply from Flight Centre Online
Dear Customer
Thank you for the 5-star review. We are pleased to know that you had a smooth and easy online booking experience. We greatly appreciate your feedback and look forward to assisting with your future travels.
~Chido
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