Appalling service received when attempting to change a ticket on the day of travel. Very hard to understand the CSR due to English being her 2nd language. Asked to speak to a manager and again Englis... See more
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The flight centre website was easy to navigate. Same as other platforms. The difference was the Flight Centre immediately tells u that a flight u chose is no longer offered by the airline, or that ur... See more
Company replied
Fairly easy to use website. Changing queries and filters a little slow. Ultimately gets the job done. Would be nice if you could see alternative options like fly up on one carrier and return on anothe... See more
Company replied
I was stuck with my immediate travel to the US until when I stumbled onto your Website. Although it was NEW to me I made a few search of REVIEWS for your site and found out to be above average (3... See more
Company replied
Company details
Search and compare flights to find the best price.
Written by the company
- Search and book flights online
- Flight Centre is South Africa's leading travel retailer, now bringing you secure online booking for our large range of domestic and international flights.
Contact info
299 Pendoring Road, Blackheath, 2195, Johannesburg, South Africa
- 0877 40 51 05
- onlinesupport@flightcentre.co.za
- www.bookings.flightcentre.co.za/fc
3.8
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Pathetic
We booked tickets, got confirmation, but no seats available. So we had to take a later flight at the same price with no apology. We almost had to tell our son that he would not be able to compete in a national event that he waited for 2 years to compete in!
15 March 2022
Reply from Flight Centre Online
Dear Lester
Thank you for your experience booking on Flight Centre's Online Booking tool. We are sorry to hear that you did not have a positive experience.
Our Customer Experience team will be in contact with you to assist.
~Lynette
Basically I wanted change dates on the…
Basically I wanted change dates on the flight I had purchased because I realized my dates for the next flight were clashing. Was charged a changing fee paid immediately as I received the bill only to be told they had sold it and they asked me to pay another top which I thought was ridiculous considering I had initially bought a business class ticket and now ending up paying double what I expected to pay. Very disappointed!
15 March 2022
Reply from Flight Centre Online
Dear Customer
We are truly sorry to learn that you had been disappointed by the payment due to amend your travel. When changes are made to travel, generally a change fee and differences in fares and taxes are charged by the airline.
When a quote is provided for date change costs, it will be based on availability at the time. Regrettably, this availability can be quoted on, but still fluctuate up until full payment is received. Unfortunately a seat at a guaranteed price can't be held when providing a quote, which would likely be the reason for the increase in the change fee quoted.
We would like to ensure we understand exactly what transpired here and will have our Customer Experience team look into this for you.
~Emily
Excellent service, great clientele, l was assisted smoothly, l bought my ticket online and l didn't have any issues. I would definitely refer my family and friends to use Flight Center when service
Excellent service, great clientele, l was assisted smoothly, l bought my ticket online and l didn't have any issues. I would definitely refer my family and friends to use Flight Center when booking flights.
My ticket was way way cheaper than Travelstart.
15 March 2022
Reply from Flight Centre Online
Dear Nokuthula Ndlovu
Thank you very much for the great feedback. We are delighted you enjoyed using our online booking platform and found our prices competitive. We look forward to reserving your future travel. ~Thea
Reply from Flight Centre Online
Dear Marissa
Thank you for your 5-star review. We are pleased that you found our online booking platform quick and easy to use. We appreciate your support and feedback and look forward to many more bookings from you in the future.
~Chido
Great service
15 March 2022
Reply from Flight Centre Online
Dear Customer
Thank you for taking the time to rate Flight Centre's Online Booking tool. We strive to provide our customers with a seamless booking platform and we are pleased that you benefitted from this.
~Lynette
Excellent service
14 March 2022
Reply from Flight Centre Online
Dear Liz,
Thank you for booking with Flight Centre. We are delighted to know that you had a wonderful experience and would like to recognize the expert who made this possible. Kindly update your review with their name or email us customer@fctg.co.za.
~ Cebisile
Reply from Flight Centre Online
Dear Astrid,
Thank you so much for your feedback regarding our app. We look forward to assisting you again soon.
~Rose
Was unable to pay via credit card
Was unable to pay via credit card. Agents had to send me a link the next day to make payment. Also agent made mistakes with the dates. Had to go back and forth.
14 March 2022
Reply from Flight Centre Online
Dear Krieben,
Thank you again for sharing your concerns with us direct. We sincerely apologise for the delayed acknowledgement on this platform.
We can confirm that our Customer Experience Team has subsequently resolved the matter.
Thank you.
~Rose
Reply from Flight Centre Online
Dear Phil
Thank you for choosing to book your travel through the Flight Centre website and for taking the time to share your experience with us. We are truly thankful for your support and so pleased that your booking journey lived up to all expectations.
~Emily
Awesome service looking forward for the…
Awesome service looking forward for the next flight!
14 March 2022
Reply from Flight Centre Online
Dear Customer
Thank you for taking the time to rate Flight Centre's Online booking tool. We are extremely pleased that you received awesome service and we are excited to be a part of your next travel adventure.
~Lynette
Perhaps an email immediately after booking explaining the next steps
The overall search and booking experience was good. However, after booking and paying, I did not receive a confirmation email acknowledging the booking (and payment). Fortunately, I noted the reference number in my own notebook and phoned several hours later only to be told that the "ticket has not been issued". I was comforted by the fact that my booking was at least visible in the system.
My advice: As soon as a booking is done, send an email with the reference number acknowledging payment and indicate that the ticket has not been issued but will be issued within the next x hours. This would go a long way to forestall any customer angst.
14 March 2022
Reply from Flight Centre Online
Dear Simba
Thank you for taking the time to give us such valuable feedback on your experience booking on Flight Centre's website. We are pleased that overall you had a positive experience.
We strive to provide a seamless booking experience to our customers and we are truly sorry that has not been your experience. We can confirm that we experienced technical difficulties in the last two weeks that affected the delivery of email booking confirmations. It seems that your booking was impacted.
We can assure you, however, that this was resolved and we appreciate feedback such as your own as it is only through feedback that we are able to review our product and service offering to ensure that we are exceeding all expectations.
~Lynette
more convenient and more quick
more convenient and more quick, first time to book in flight centre, im waiting to experience the service after my flight.
14 March 2022
Reply from Flight Centre Online
Dear Caroline
Thank you very much for the positive feedback. We are delighted you enjoyed using our online booking platform. We look forward to assisting with your future reservations. ~Thea
The website was busy but i got things…
The website was busy but i got things done and the final E ticket took 5 days
13 March 2022
Reply from Flight Centre Online
Dear Phillip
Thank you for sharing your experience with us and for your valuable insights. We are truly sorry to learn that your experience while booking your travel on the Flight Centre website had not been seamless.
We can confirm that a system error had meant that booking confirmations didn't generate through immediately. This error has however since been rectified and we are deeply sorry that you had been inconvenienced.
~Emily
Very good service
13 March 2022
Reply from Flight Centre Online
Dear Gillian
We appreciate your review and positive feedback. We are always happy to hear when our customers have enjoyed their booking experience on our website.
Thank you for choosing Flight Centre. We appreciate your support!
~Kim
Fairly easy to use website
Fairly easy to use website. Changing queries and filters a little slow. Ultimately gets the job done. Would be nice if you could see alternative options like fly up on one carrier and return on another etc more easily and seamlessly. Nice comparisons.
13 March 2022
Reply from Flight Centre Online
Dear Ryan
We truly appreciate your feedback and will share your comments with our e-commerce team. Thank you for considering Flight Centre. We look forward to supporting you with your travel needs in the future.
Take care
~Kim
Great prices
13 March 2022
Reply from Flight Centre Online
Dear customer
Great airfares and an easy booking experience is what we strive to deliver to our customers at all costs.
Thank you for choosing Flight Centre. We appreciate your support!
~Kim
Reply from Flight Centre Online
Dear Mr Mabuse
We are delighted to hear that you bagged a great deal on our website. Great airfares and a positive user experience is what we aim to deliver at all times.
Thank you for choosing Flight Centre. We wish you a great trip to Dubai!
~Kim
Great service!
13 March 2022
Reply from Flight Centre Online
Dear customer
Thank you for your 5-star review. We are happy to hear that you had a great experience booking on our website.
Thank you for choosing Flight Centre.
~Kim
Best and simple to use no complications
12 March 2022
Reply from Flight Centre Online
Dear customer
We appreciate such a positive review and are grateful for your 5 star award. We are delighted to hear that you have had a positive user experience and will share your feedback with our Development team.
We appreciate your support!
~Kim
Easy and smooth process.
12 March 2022
Reply from Flight Centre Online
Dear N Nyambuya
We are pleased to know that you had an easy and smooth experience booking on our website. We greatly appreciate your support and feedback, and we look forward to assisting with your next travel venture.
~Chido
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